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Magnapool
- 2 reviews
- 1 like
Pool is PERFECT, service not so much!
The pool is amazing, no regrets as the family love the feel of the water, in and out. When working pool maintenance is a cinch but what let’s the total package down is lack of customer support.
- 3 reviews
Lots of problems that no one wants to help us with
As far as the feeling f the pool water it is glorious and I truly love it but we have over a period of 6 - 8 months noticed that our grey pool is turning blue in places and white hole marks are appearing on surface of pool. Narellan were the installers of the pool and they say it is the chemicals the has caused it. The pool cleaning and chemical services are adamant it is not the chemicals but the finish of the pool. We have had the pools just over 2 years and are deeply disappointed as Narellan won't inspect the pool even though we have asked...
Read more. We are aged pensioners who love our pools and as this is our first Magna pool are bewildered by the lack of concern. We have reached a dilemma as "He said She said" mentality and we seem to be going around in circles. We would like to take this further but where do we go from here. I wish we had just purchased a standard salt water pool so we would have not had these problems.Questions & Answers
Hi
I’ve just had an hydroxinator iq installed with a new magna pool and it was working fine but now for some reason the clock resets itself to 00.00 each day.
I now have to reset the clock to the correct time each day which is very annoying!
Kind regards
Richard
I recently had my magnapool water tested at a local pool shop, they told me i needed to add abag of slt to the pool. I have never been told to do this before & when i questioned him he said maybe just add a bag of minerals instead.
Does a magna pool ever require salt to added
Hi Michelle,
Thanks for your inquiry. Please reach out to our LIVE CHAT for further troubleshooting assistance. ...
Read moreWe can be reached at the live chat located on our website during 9am-5pm Mon to Fri: https://www.magnapool.com/ Regards, Fluidra Support
I have never been told to add salt, I’d get a second opinion or look up zodiacs help line and call them, sounds like a pool shop who has no idea what Magnapool is. The magnapool compound contains salt and magnesium sounds like bad advice to me
Thanks for you response, I think I need a new pool shop
I have owned a magna pool for 11 years and I can't stop the controls from beeping saying add more mineral. It does not need more mineral everything is good. The pool shop said they do have a total hours and you need to reset this. Do you know how to reset hours for this please.
Hi Andrea,
Thanks for your inquiry, This sounds like a pre-Zodiac/Fluidra product that was made by Poolrite the previous owners of MagnaPool (none of our current products beep or have any audio alarm...
Read mores). Unfortunately we don't use or supply any of their equipment, but you may be able to find info online to fix the issue. Our recommendation would be to upgrade to a new Hydroxinator, that is supported by us and with spare parts readily available for future-proofing and peace of mind: https://www.magnapool.com/product/hydroxinator-iq. Feel free to reach out to us via LIVE CHAT on the website if you have any further questions.Get an answer from our members and Magnapool representatives
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Hi there,
We'd like to help. Please paste this review into an email and send it to productsupport.au@fluidra.com and I'll be in touch immediately to allocate your case. I've also passed on your comme...
Read morents to our MagnaPool product manager for further insight. Thanks!