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4.0 from 26 reviews · View Statistics
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  • Value for Money
    2.0 (1)
  • Cleaning & Maintenance
    4.0 (1)
  • Product Quality
    2.0 (1)
  • Return Claim MadeYes · No (1)
  • Customer Service
    2.0 (1)
  • Warranty Claim MadeYes (1) · No (0)
Clear all
  • 3 reviews

Lots of problems that no one wants to help us with

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationNarellan Hervey Bay
Warranty Claim MadeYes
Purchase TypePool
Fluidra AustraliaZodiacSend a private message
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Questions & Answers

Ethan z.
Ethan z.asked

I’ve just had an hydroxinator iq installed with a new magna pool and it was working fine but now for some reason the clock resets itself to 00.00 each day.
I now have to reset the clock to the correct time each day which is very annoying!
Kind regards

1 answer
Andrew K.
Andrew K.

Mine as well! i have just logged a support request to see what they say.


I recently had my magnapool water tested at a local pool shop, they told me i needed to add abag of slt to the pool. I have never been told to do this before & when i questioned him he said maybe just add a bag of minerals instead.
Does a magna pool ever require salt to added

3 answers
Fluidra AustraliaMagnapoolSend a private message
Drone My Roof
Drone My Roof

I have never been told to add salt, I’d get a second opinion or look up zodiacs help line and call them, sounds like a pool shop who has no idea what Magnapool is. The magnapool compound contains salt and magnesium ‍sounds like bad advice to me


Thanks for you response, I think I need a new pool shop

Andrea E.
Andrea E.asked

I have owned a magna pool for 11 years and I can't stop the controls from beeping saying add more mineral. It does not need more mineral everything is good. The pool shop said they do have a total hours and you need to reset this. Do you know how to reset hours for this please.

1 answer
Fluidra AustraliaMagnapoolSend a private message
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