Magshop

My husband used to get Empire magazine as a gift for Christmas from our daughter. This magazine was taken out of publication. My husband was automatically sent a magazine called 'Wheels' instead, without being asked. We have been trying for 4 months to get it cancelled and receive a refund, to no avail. I am appalled by the lack of customer service. We keep being told the magazine has been cancelled, however every month a new issue turns up, but still no cheque in refund.

HI
I had Liza help me with a new subscription to Woman's Weekly for my elderly Mum. She was super efficient and helpful and was able to assist me greatly.
Thank you

Ordered a gift subscription. Cancelled after recipient passed away. Confirmation of cancellation received from Magshop.
However they continued to charge for the subscription, and ignored my correspondence requests for refunds.

I emailed them back on 7 March 2021 asking for my subscription to be cancelled. Received an acknowledgement and given options. I explained I wanted to cancel. They are still deducting cost from my credit card in May. No response to my recent emails

I subscribed and paid for a Better Homes and Garden digital subscription and it was hopeless trying to access the digital version of the magazine. I sent emails of complaint to which initially received a response.
After I requested a cancellation of the subscription the customer liaison person advised that a refund would be processed. It is now 9 months since I was promised a refund and now I don't get any responses to my emails. Don't deal with them and certainly don't take out a subscription to the digital version of the magazines. I have reported the matter to the ACCC.

I have sent many emails over the last month asking for a refund as i have not received my magazine. Finally had one email reply saying i should receive my magazine by 25th Dec. Still no magazine. Several more emails sent asking again to refund immediatley only to get the automated response saying some will be in contact within 48 hours. Every 2 days i am receiving this automated email, even though i havent sent anymore emails. Finally got hold of someone on the phone 1 week ago who promised they would refund, and yet i am still waiting. No refund has been given. This is really poor customer service. I will definitely not be using this company again.

signed up for 3 month trial. Failed to receive magazines in a timely fashion. Then they debited my credit card 2 months before trial was up and now will not return emails or phone calls. Worst ever.

I bought a 6 month subscription with them for the Take 5 magazine and only received 3 months worth of magazines . I have been promised a refund for the last three months and have STILL not got it . Dont buy from them ... its a scam !!!

I cancelled my Womens Weekly early September 2020. They then charged my account for the subscription that I had cancelled, after many weeks and much frustration they finally refunded the money. Low and be hold they have just this week charged me again for the suscription that I cancelled 8 weekes ago. Here I go again wasting hours of my day trying to obtained another refund.

They are worthy of being reported to the authorities as this is theft, plain and simple theft.

I'm great knowing I'm a good person most I'm the man who I can be happy to see you soon ok please send me your address and phone number please

I have contacted you many times over the last few months regarding my refund for my now non existent ELLE magazine. Promised refund, none in the mail. Disgusting service. Do not subscribe to Magshop

Magshop applied an auto-renewal without notice, and with no ability to cancel the auto-renewal online. Further you cannot contact them on the phone number given and they do not respond to emails.

Without any correspondence I found out through other media sources that the magazine I subscribed to had ceased publication. 8 weeks on & countless emails & phone calls to get my refund & still nothing. Now in the hands of Fair Trading.

Bought a magazine subscription as a gift, after 2 issues they stopped sending the magazine without any notice. Then they did everything they could to make it difficult to prove purchase. 3 months later and I'm still getting false promises of a refund in 15 working days.

they wont let you cancel subscription once they have your credit card . the more I read reviews I relies this company are crooks and current affairs should look into there company .