Reviewer Photos & Videos
Absolutely Disgusted with the Severe Lack of Customer Service
I am so irate with this crowd, I along with so any others by the sounds of things are fed up with the customer service, or should NON existent customer service.
I am now forced to let my elderly mothers gift subscription expire and try and order it elsewhere. As for my own, trying to cancel and get a refund, what what I have red in previous reviews, seems to be an utter waist of time. What happened to the former "Subscribe Today" team
Very poor customer service
Subscription renewed for larger amount so credit card details wouldn't be kept, it is impossible to remove these from my account even though that option is offered. Two phone calls and still the same
Rip off Merchants
Ordered in April a double subscription, never received any magazines. Told I would receive a refund, now in December NO refund received. Submitted claim to the National Tribunal so see what they can do. Do not buy from these thieves. They are stealing money from Australians and don't care.
Very disorganised and promises which are not kept...
My wife has been getting House and Garden for over 10 years. This year since paying her subscription she has had no magazines and whilst they have promised to extend her subscription, that is useless unless you get the magazibe.
Terrible customer service - avoid at all costs
I never received my magazines - 3 months after they were paid for. I’ve sat on the phone for 15m listening to crappy music and still no help. I can’t believe they are in business with such terrible customer service. I was promised a call back to resolve the issue and NO call came.
Mags coming up to a month out of date, often2 turning up at same time. No response from customer service on my second request to cancel. Promised cancellation first time but still being chatged. Auto renewal won't let you cancel.
We have been emailing Magshop for over a month - the only replies we get are automated emails in response to ours. We have tried phoning on numerous occasions the 136116 number rings out. The 92828000 (if it's answered) have staff that do not know where to direct our call. If I leave a message on Joni Lauw's direct number they do not return our calls also. How do you get a response from Magshop?
- Verified customer
Not happy Jan!!!
Ordered a subscription for Birthday Gift 2/04 before first issue delivered the magazine was cancelled. And that was it! No offer of another and I have been trying to get a refund for the last 7 months and it is still under investigation. Are you serious????
Promises not received!
In recent months Gourmet Traveller and Country Style have had attractive offers to sign up for subscription. In good faith I paid my money and eagerly awaited the delivery of my promotion goods. On the day that I was advised they would be delivered I was very excited. Sadly when I opened the box delivered by Startrack the goods I received were nothing like what was advertised. I immediately rang Magshop and got the run around and excuses about the marketing department. I rang second time and wrote emails to the advertising and marketing manage...rs supplied inside the magazine. Not even enough manners to answer my email! I recently received a renewal for the Women's Weekly but after these disappointing items ( you could not call them gifts as they are junk) I refuse to renew. My warning to other subscribers is Not to sign up as I can only assume the promotions are false. No more excuses about substituting other goods. They are poor quality and not what I am sure the advertisers paid a lot of money to be involved in. My solution fix this problem bauer media.
AWW & BETTER HOMES & GARDENS
Information supplied to enable renewal extremely poor
15/11/2020 - (Received today 1/12) Letter advising sub to AWW expired - on reverse expiry date -25/12/2020 - prompts on this letter expired
Latest copy received December.
Incorrect address to renew on letter a full stop after renew
So confusing why don't you just request Customer No & proceed from there?
Not to mention waiting an hour on the phone over 4 calls without being answered
Non-existant customer service
I ordered something well over a month ago and nothing has been received and no return on emails. Really concerning; multiple examples on their facebook page including this forum.
Dont do it; I fear I will lose my money.
No customer loyalty and poor response time
Having subscribed to Country style magazine for over 10 years I continued to renew my subscription and received a diary and calendar as part of the renewal? Not sure what has happened to "magshop" as over the past 12 - 18months customer service and response time has diminished. I was advised recently that i did not qualify for a diary and calendar as i missed the date on the 20th November? Note I sent an email beginning of November to follow up renewing my subscription including diary and calendar and did not receive a response until after th...e 20th November only to be told I had missed the deadline?? This is not the first issue I have had with Magshop and like others have decided to no longer renew my subscription? Very disappointing that "Magshop" does not recognize loyalty and commitment to annual subscriptions and based on I suspect moving customer service offshore, they will continue to loose business in Australia. For those from magshop who take the time to read reviews might be time to reflect on how to improve customer service and reward those for long term loyalty !!!!!
i just bought a subscription to Gourmet Traveller for my cousin but I couldn't make the system put her name in the shipping address as it insisted on putting my name. there was no information as to when the subscription would start. i think they could do better than this.
I bought a 6 month subscription with them for the Take 5 magazine and only received 3 months worth of magazines . I have been promised a refund for the last three months and have STILL not got it . Dont buy from them ... its a scam !!!
I have not received my monthly magazine. During The height of COVID the deliveries were on time, I cannot speak to anyone on the phone, very frustrating, sent an email and received an email back saying now because of COVID there is a delay and it’s all due to Australia Post ‘S Covid requirements and it’s out of their hands? I must contact Australia Post. Poor customer service.
you don't get any magazines
My Mother loves puzzle books so subcribed and after 2 months I had to email asking where her book was, they said it was sent, well she didn't get it so they sent it again and she got it finally, but that was it. It has been 3 months and no more. i've sent emails and got no reply. I will now have to go thru her Credit Card Company to get a refund for services not provided.
Questions & Answers
Magshop is now part of Are Media Group, owned by Mercury Capital (as of last year due to Covid). I too am having my subscription stuffed up and Magshop not responding. I'm suggesting everyone contact either Are Media Group or Mercury Capital. Some action might then be taken.
Wen I win a free year of magazines on monopoly at Macaus it only let’s me order 1 mag
I renewed my wife's subscription to Womens' Weekly in July 2020. The transaction was sucessful, but you have made TWO deductions from my credit card, one on the 15th July 202 and the other on the 16th July 2020. We only receive ONE copy. I have asked for a refund but you do not reply to my emails.
I see many other reviews from people in similar positions to mine (moneys not being refunded).
Please take this seriously! Perhaps a class action will sort it out?
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