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Magshop

Magshop (page 2 of 69)

4.1 from 1,374 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (654)
  • Return Claim MadeYes (36) · No (768)
  • Shipping
    4.2 (133)
  • Customer Service
    4.2 (581)
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Absolutely Disgusted with the Severe Lack of Customer Service

published

I am so irate with this crowd, I along with so any others by the sounds of things are fed up with the customer service, or should NON existent customer service.
I am now forced to let my elderly mothers gift subscription expire and try and order it elsewhere. As for my own, trying to cancel and get a refund, what what I have red in previous reviews, seems to be an utter waist of time. What happened to the former "Subscribe Today" team

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Very poor customer service

published

Subscription renewed for larger amount so credit card details wouldn't be kept, it is impossible to remove these from my account even though that option is offered. Two phone calls and still the same

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Website clunky

published

I was buying a subscription gift to be sent to the address of the recipient, I found the website difficult to use and suspect the gift will go the correct address, but with my name.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Useless! What has happened to this company?

published

I will no longer use this company for subscriptions. They can use the Covid excuse and Australia Post delays all they like but it doesn't wash.
I would avoid at all costs!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
G07

G07Gold Coast

  • 8 reviews
  • 7 likes

Rip off Merchants

published

Ordered in April a double subscription, never received any magazines. Told I would receive a refund, now in December NO refund received. Submitted claim to the National Tribunal so see what they can do. Do not buy from these thieves. They are stealing money from Australians and don't care.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Stephen Jones

Stephen JonesRichmond-Tweed, NSW

Very disorganised and promises which are not kept...

published

My wife has been getting House and Garden for over 10 years. This year since paying her subscription she has had no magazines and whilst they have promised to extend her subscription, that is useless unless you get the magazibe.

Incentivised ReviewNo
Return Claim MadeNo
Lynda

LyndaDarling Downs, QLD

  • 3 reviews
  • 1 like

Terrible customer service - avoid at all costs

published

I never received my magazines - 3 months after they were paid for. I’ve sat on the phone for 15m listening to crappy music and still no help. I can’t believe they are in business with such terrible customer service. I was promised a call back to resolve the issue and NO call came.

Customer Service
Incentivised ReviewNo

A Zero. All efforts to reinstate my paid sub failed. No answer in Oz or NZ.

published

I have given a factual and objective review. No stars as there is no substantive response to my paid sub.

Product Quality
Customer Service
Incentivised ReviewNo
Julie

JulieWestern Australia

Shocking service

published

Mags coming up to a month out of date, often2 turning up at same time. No response from customer service on my second request to cancel. Promised cancellation first time but still being chatged. Auto renewal won't let you cancel.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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No response

published

We have been emailing Magshop for over a month - the only replies we get are automated emails in response to ours. We have tried phoning on numerous occasions the 136116 number rings out. The 92828000 (if it's answered) have staff that do not know where to direct our call. If I leave a message on Joni Lauw's direct number they do not return our calls also. How do you get a response from Magshop?

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Sheryl Rattigan

Sheryl RattiganMid West, WA

  • Verified customer

Not happy Jan!!!

published

Ordered a subscription for Birthday Gift 2/04 before first issue delivered the magazine was cancelled. And that was it! No offer of another and I have been trying to get a refund for the last 7 months and it is still under investigation. Are you serious????

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Catherineb

CatherinebDarling Downs, QLD

  • 2 reviews

Promises not received!

published
Incentivised ReviewNo
Return Claim MadeNo

AWW & BETTER HOMES & GARDENS

published

Information supplied to enable renewal extremely poor
15/11/2020 - (Received today 1/12) Letter advising sub to AWW expired - on reverse expiry date -25/12/2020 - prompts on this letter expired
Latest copy received December.
Incorrect address to renew on letter a full stop after renew
So confusing why don't you just request Customer No & proceed from there?
Not to mention waiting an hour on the phone over 4 calls without being answered

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Stewart

StewartSouth West, WA

Renew guest subscription is difficult

published

It is really awkward to renew a guest subscription: you should try it yourself. The delivery address, should default to the previous address. And the second delivery address for the purchaser is annoying, should be bypassed.

Incentivised ReviewNo
tassie.on.mainland

tassie.on.mainlandGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Non-existant customer service

published

I ordered something well over a month ago and nothing has been received and no return on emails. Really concerning; multiple examples on their facebook page including this forum.

Dont do it; I fear I will lose my money.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Narelle

NarelleCentral Highlands and Goldfields, VIC

  • 3 reviews
  • 4 likes

No customer loyalty and poor response time

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
KJW

KJWperth

  • 3 reviews
  • 2 likes

not happy

published

i just bought a subscription to Gourmet Traveller for my cousin but I couldn't make the system put her name in the shipping address as it insisted on putting my name. there was no information as to when the subscription would start. i think they could do better than this.

Incentivised ReviewNo
mareej

mareejGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

TERRIBLE !!!!!

published

I bought a 6 month subscription with them for the Take 5 magazine and only received 3 months worth of magazines . I have been promised a refund for the last three months and have STILL not got it . Dont buy from them ... its a scam !!!

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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Late delivery.

published

I have not received my monthly magazine. During The height of COVID the deliveries were on time, I cannot speak to anyone on the phone, very frustrating, sent an email and received an email back saying now because of COVID there is a delay and it’s all due to Australia Post ‘S Covid requirements and it’s out of their hands? I must contact Australia Post. Poor customer service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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wendlle

wendlleAU

  • 25 reviews
  • 12 likes

you don't get any magazines

published

My Mother loves puzzle books so subcribed and after 2 months I had to email asking where her book was, they said it was sent, well she didn't get it so they sent it again and she got it finally, but that was it. It has been 3 months and no more. i've sent emails and got no reply. I will now have to go thru her Credit Card Company to get a refund for services not provided.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Page 2 of 69
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Questions & Answers

Alex M.

Alex M.asked

Magshop is now part of Are Media Group, owned by Mercury Capital (as of last year due to Covid). I too am having my subscription stuffed up and Magshop not responding. I'm suggesting everyone contact either Are Media Group or Mercury Capital. Some action might then be taken.

1 answer
Tanya
Tanya

Thanks Alex. I have emailed both Are Media Group and also Mercury Capital. Not sure I will get a response but I have cancelled my card and lodged a disputed transaction. Never again will I subscribe to a magazine.

Gaming with L.

Gaming with L.asked

Wen I win a free year of magazines on monopoly at Macaus it only let’s me order 1 mag

No answers
mirrabucca

mirrabuccaasked

Hi Magshop:
I renewed my wife's subscription to Womens' Weekly in July 2020. The transaction was sucessful, but you have made TWO deductions from my credit card, one on the 15th July 202 and the other on the 16th July 2020. We only receive ONE copy. I have asked for a refund but you do not reply to my emails.
I see many other reviews from people in similar positions to mine (moneys not being refunded).
Please take this seriously! Perhaps a class action will sort it out?

2 answers
Adam
Adam

Im happy to join ur class action

mirrabucca
mirrabucca

No response from Magshop, but I DID hget a refund. No explanation, no appology, just a credit on my credit card statement.

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