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Poor customer service!
In May last year I requested my subscription be suspended. Since then Magshop has continued to charge my credit card every month and send me a magazine I no longer wish to receive. I have emailed them twice since May and no one has returned the email or contacted me and I have tried calling only to be kept in a long waiting queue. After 13 mins I was given the option of a callback which failed to accept my number and then disconnected me. Very frustrating and quite frankly unacceptable customer service.
Awful service on many levels
So many magazines not received at all and bad customer service, I cant even cancel my subscription due to this as I am paying for issues not received since 18th May and before they changed to the magshop they extended my subs but since then it seems to have gone awol. Pretty much over this
The reviewer stated that an incentive was offered for this review
Terrible experience on Magshop
I looked at the subscription of Money Magazine via Magshop, the amount was 74.99$, I'd like to have it as X-mas's gift, so then my brother offered me a gift voucher at 75$.
I tried to use it when I subscribed, but I couldn't use the voucher, the price of subscription has been changed. The customer service is impossible to get contact, no respond to emails.
I won't recommend you this company, avoid magshop.
Appalling Customer Service
Do not use these people for subscriptions. They are useless. No phone contact and emails followed up with constant response 'passed on & will be in contact in 5 working days" and no response received. I have been subscribing to WW for 12 issues per year for approx: 5 years and the last 2 years my period of subscription keeps reducing by one month or one issue. Luckily I had not signed up for Auto Renewal and will not be subscribing when my current subscription ends.
Absolutely appalling lack of customer service
Still waiting since 27 Aug 2020 for my refund from Bauer Media since they folded, thru Magshop for unused subs to Harpers Bazaar. Didn't phone as I don't have time to wait for an answer. Have followed up with several emails & just receive stock standard response of being 'passed on & will be in contact in 5 working days'. Sure it would be a different story if I hadn't paid my subs - they would cancel deliveries. Beware of passing on your well earned money & not receiving anything in return. Would not recommend this company.
Spent 35 minutes waiting on the phone finally got someone all i needed was a link to there gift cards to send with the subscription the person on the phone said he would do it straight away 4 days later still waiting .
Very Poor Service
35 minutes of my life i will never get back
Non-existent customer service
Do not sign up for digital subscriptions with this company. They keep charging for annual renewals that I cannot access and despite many emails and calls over several months, nothing has been resolved and no one from this company gets back to you. I have just been charged for yet another renewal this week that I cannot access.
Family Circle Issue three winners
This I believe dates back to April 2020 and told Post Office to blame. Have contacted and spoken and they have applied due diligence in tracing a handbag package valued at $488 not received and found that was never sent via Aust post. Have now contacted ACCC and they are investigating so maybe others should be wary when entering these comp as directly to China when one rings...if they every answer so hold your breath.
Kept charging my card after the subscription ended
I purchased an initial six month subscription, it was advertised as a fixed term. Later I find out they charge on an ongoing basis, counter to the terms of the original purchase. Deceptive practices, buyer beware - and check your credit card statements!
Absolutely Disgusted with the Severe Lack of Customer Service
I am so irate with this crowd, I along with so any others by the sounds of things are fed up with the customer service, or should NON existent customer service.
I am now forced to let my elderly mothers gift subscription expire and try and order it elsewhere. As for my own, trying to cancel and get a refund, what what I have red in previous reviews, seems to be an utter waist of time. What happened to the former "Subscribe Today" team
Very poor customer service
Subscription renewed for larger amount so credit card details wouldn't be kept, it is impossible to remove these from my account even though that option is offered. Two phone calls and still the same
Rip off Merchants
Ordered in April a double subscription, never received any magazines. Told I would receive a refund, now in December NO refund received. Submitted claim to the National Tribunal so see what they can do. Do not buy from these thieves. They are stealing money from Australians and don't care.
Very disorganised and promises which are not kept...
My wife has been getting House and Garden for over 10 years. This year since paying her subscription she has had no magazines and whilst they have promised to extend her subscription, that is useless unless you get the magazibe.
Questions & Answers
Wen I win a free year of magazines on monopoly at Macaus it only let’s me order 1 mag
I renewed my wife's subscription to Womens' Weekly in July 2020. The transaction was sucessful, but you have made TWO deductions from my credit card, one on the 15th July 202 and the other on the 16th July 2020. We only receive ONE copy. I have asked for a refund but you do not reply to my emails.
I see many other reviews from people in similar positions to mine (moneys not being refunded).
Please take this seriously! Perhaps a class action will sort it out?
I paid $73 on 31/07/2020 for the Australian Women's Weekly receipt number 1892068 end date is 31/7/2021
so far I have nothing. This is a poor arrangement as you have my money so where is my Magazine?
Nancy Boundy. 208 B Beach Road, Kaikoura. NZ
Good luck Nancy. I have been trying since May to get a refund for a subscription to a magazine they cancelled a month after taking my money! They are a company of thieves and I think all the people who have done reviews this year should join together to make a claim against them to the Small Claims Tribunal.
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