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Magshop
4.1 from 1,370 reviews · View Statistics

Reviews

  • Product Quality
    2.0 (69)
  • Return Claim MadeYes (8) · No (78)
  • Shipping
    1.6 (23)
  • Customer Service
    1.0 (92)
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Kat

KatGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Poor customer service!

published

In May last year I requested my subscription be suspended. Since then Magshop has continued to charge my credit card every month and send me a magazine I no longer wish to receive. I have emailed them twice since May and no one has returned the email or contacted me and I have tried calling only to be kept in a long waiting queue. After 13 mins I was given the option of a callback which failed to accept my number and then disconnected me. Very frustrating and quite frankly unacceptable customer service.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Frustrated

FrustratedGreater Melbourne (Inner), VIC

POOR SERVICE

published

Terrible customer service - item sent to wrong address no attempt to correct error they do not answer phones and there is no response to emails - will not use again

Incentivised ReviewNo

Awful service on many levels

published

So many magazines not received at all and bad customer service, I cant even cancel my subscription due to this as I am paying for issues not received since 18th May and before they changed to the magshop they extended my subs but since then it seems to have gone awol. Pretty much over this

Product Quality
Shipping
Customer Service
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Rita WEI

Rita WEIGreater Melbourne (Metropolitan), VIC

Terrible experience on Magshop

published

I looked at the subscription of Money Magazine via Magshop, the amount was 74.99$, I'd like to have it as X-mas's gift, so then my brother offered me a gift voucher at 75$.
I tried to use it when I subscribed, but I couldn't use the voucher, the price of subscription has been changed. The customer service is impossible to get contact, no respond to emails.
I won't recommend you this company, avoid magshop.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
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Trish G

Trish GSydney, NSW

  • 2 reviews
  • 4 likes

Appalling Customer Service

published

Do not use these people for subscriptions. They are useless. No phone contact and emails followed up with constant response 'passed on & will be in contact in 5 working days" and no response received. I have been subscribing to WW for 12 issues per year for approx: 5 years and the last 2 years my period of subscription keeps reducing by one month or one issue. Luckily I had not signed up for Auto Renewal and will not be subscribing when my current subscription ends.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Lucinda T.

Lucinda T.

  • 2 reviews
  • 1 like

Shocking customer service

published

Don’t bother with these people they are useless, no respond to emails or answer the phone, most unprofessional still waiting for my book after 2 months

Incentivised ReviewNo
garry

garryGreater Melbourne (Metropolitan), VIC

magshop

published

Avoid magshop like you would C-19
Customer service appalling
Phone contact is virtually impossible unless you are prepared to wait 40 minutes plus on their 13 number

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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TasNet

TasNetAU

  • 30 reviews
  • 16 likes

Absolutely appalling lack of customer service

published

Still waiting since 27 Aug 2020 for my refund from Bauer Media since they folded, thru Magshop for unused subs to Harpers Bazaar. Didn't phone as I don't have time to wait for an answer. Have followed up with several emails & just receive stock standard response of being 'passed on & will be in contact in 5 working days'. Sure it would be a different story if I hadn't paid my subs - they would cancel deliveries. Beware of passing on your well earned money & not receiving anything in return. Would not recommend this company.

Customer Service
Incentivised ReviewNo
J Jones

J JonesSydney, NSW

Good Magazines

published

Spent 35 minutes waiting on the phone finally got someone all i needed was a link to there gift cards to send with the subscription the person on the phone said he would do it straight away 4 days later still waiting .
Very Poor Service

35 minutes of my life i will never get back

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Des

DesNorth West, QLD

  • 2 reviews
  • 2 likes

BEWARE before signing up

published

Customer service is terrible. Lost money on subscriptions not followed through. Contact is non existent. Replies to emails has stopped.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Mandy Madden

Mandy MaddenSouth East Queensland, QLD

Non-existent customer service

published

Do not sign up for digital subscriptions with this company. They keep charging for annual renewals that I cannot access and despite many emails and calls over several months, nothing has been resolved and no one from this company gets back to you. I have just been charged for yet another renewal this week that I cannot access.

Incentivised ReviewNo
Adam

AdamWide Bay-Burnett, QLD

  • 15 reviews
  • 9 likes

Terrible service been 9 weeks still no mags

published

9 weeks ago and 3 emails and no reply,
To others looking at this company stay clear....
Takes your money and that's it no communication and no reply from these scammers

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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drbvb

drbvbSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Family Circle Issue three winners

published

This I believe dates back to April 2020 and told Post Office to blame. Have contacted and spoken and they have applied due diligence in tracing a handbag package valued at $488 not received and found that was never sent via Aust post. Have now contacted ACCC and they are investigating so maybe others should be wary when entering these comp as directly to China when one rings...if they every answer so hold your breath.

Incentivised ReviewNo
suzie.eileen

suzie.eileenMetropolitan Adelaide, SA

That's life good magazine

published

That's life delivery is dreadful it arrives a week late or not at all. I am still waiting for issue 49

Incentivised ReviewNo

Kept charging my card after the subscription ended

published

I purchased an initial six month subscription, it was advertised as a fixed term. Later I find out they charge on an ongoing basis, counter to the terms of the original purchase. Deceptive practices, buyer beware - and check your credit card statements!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Absolutely Disgusted with the Severe Lack of Customer Service

published

I am so irate with this crowd, I along with so any others by the sounds of things are fed up with the customer service, or should NON existent customer service.
I am now forced to let my elderly mothers gift subscription expire and try and order it elsewhere. As for my own, trying to cancel and get a refund, what what I have red in previous reviews, seems to be an utter waist of time. What happened to the former "Subscribe Today" team

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Very poor customer service

published

Subscription renewed for larger amount so credit card details wouldn't be kept, it is impossible to remove these from my account even though that option is offered. Two phone calls and still the same

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Useless! What has happened to this company?

published

I will no longer use this company for subscriptions. They can use the Covid excuse and Australia Post delays all they like but it doesn't wash.
I would avoid at all costs!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
G07

G07Gold Coast

  • 8 reviews
  • 7 likes

Rip off Merchants

published

Ordered in April a double subscription, never received any magazines. Told I would receive a refund, now in December NO refund received. Submitted claim to the National Tribunal so see what they can do. Do not buy from these thieves. They are stealing money from Australians and don't care.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Stephen Jones

Stephen JonesRichmond-Tweed, NSW

Very disorganised and promises which are not kept...

published

My wife has been getting House and Garden for over 10 years. This year since paying her subscription she has had no magazines and whilst they have promised to extend her subscription, that is useless unless you get the magazibe.

Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Gaming with L.

Gaming with L.asked

Wen I win a free year of magazines on monopoly at Macaus it only let’s me order 1 mag

No answers
mirrabucca

mirrabuccaasked

Hi Magshop:
I renewed my wife's subscription to Womens' Weekly in July 2020. The transaction was sucessful, but you have made TWO deductions from my credit card, one on the 15th July 202 and the other on the 16th July 2020. We only receive ONE copy. I have asked for a refund but you do not reply to my emails.
I see many other reviews from people in similar positions to mine (moneys not being refunded).
Please take this seriously! Perhaps a class action will sort it out?

2 answers
Adam
Adam

Im happy to join ur class action

mirrabucca
mirrabucca

No response from Magshop, but I DID hget a refund. No explanation, no appology, just a credit on my credit card statement.

Nancy

Nancyasked

I paid $73 on 31/07/2020 for the Australian Women's Weekly receipt number 1892068 end date is 31/7/2021
so far I have nothing. This is a poor arrangement as you have my money so where is my Magazine?
Nancy Boundy. 208 B Beach Road, Kaikoura. NZ

3 answers
Nancy
Nancy

I am entitled to an answer!

Sheryl Rattigan
Sheryl Rattigan

Good luck Nancy. I have been trying since May to get a refund for a subscription to a magazine they cancelled a month after taking my money! They are a company of thieves and I think all the people who have done reviews this year should join together to make a claim against them to the Small Claims Tribunal.

Nancy
Nancy

I have had no answer to their theft of my $73. Being a pensioner that money meant a lot to me.

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