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Magshop
wombling_freeSouth Australia
- 4 reviews
- 3 likes
Needs to improve
Have used for a long time for my puzzle magazine subscriptions, had some minor problems with missing issues. They charged my credit card today for a renewal that had been cancelled.
Currently there is no way to cancel an auto renewal online, also cannot remove my saved card details from my account because there has been an error with their system for months.
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Website clunky
I was buying a subscription gift to be sent to the address of the recipient, I found the website difficult to use and suspect the gift will go the correct address, but with my name.
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Problems with website
Website needs improvement - - gave all details etc then it just hung up on me. Resulted in my phoning Samantha, who was very helpful - friendly and polite. I'll just phone in future. Samantha 10, Website 0
PS I'm an older person - - Samantha's accent was lovely!!!
1 comment
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On line order and delivery
Easy to order online for a Christmas gift - only problem was delivery and billing address were completed separately but product was delivered to billing address. Contacted Magshop and was helped by Samantha.
1 comment
MagShopMagshop
Hi Aileen, Thank You for your kind review and feedback. I am glad that Samantha was able to help you. Magazines make a great gift as you get a little surprise every month not just Christmas, have a great day.
Regards,
Lisa Blades ... Read more
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RosieSouth East Queensland, QLD
Review of experience
It is unfortunate that this was my second magazine renewal for the day and the first was an exceptionally good experience (with another company.) I found Samantha to be efficient but unfriendly. In fact I felt compelled to add a please in for her when asking to confirm my details. I felt she was disinterested to the point of rudeness until she remembered there would be a review and then became merely efficient. It is true, however, that this year's experience was far superior to last year's and so congratulations for improving your standards.
1 comment
MagShopMagshop
Hi Rosie, Thank You for your feedback and review. I am sorry that your experience was not as good as we would have aspired to and Samantha is generally a very good agent so I will make sure we touch b... Read more
ase with her and ensure that she is ok and if she needs any extra support today. I appreciate your comments as this helps us learn and review calls to see the opportunities to be better. I hope that you continue to enjoy your subscription and have a great day. Regards, Lisa BladesSimilar opinion? Write a review on ProductReview.com.au!
Pleased with service
Have enjoyed the magazine, Country Style, now need a change. Thank you Have subscribed for many years/ Was a gift for my sister and now she would like something different,
1 comment
MagShopMagshop
Hi Jill, Thank You for your kind review and feedback. A Country Style is a beautiful magazine, I am glad your sister enjoyed it, have a great day.
Regards,
Lisa Blades ... Read more
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wanting my order
- 2 reviews
- 5 likes
Mental challenge of Killer Suduku puzzles are simply not worthy of being in that category
for most of the last subscription, they have been too easy. So easy I am debating if I even want to renew. I find the suguru even worse and would like to see the puzzles upgraded to be of some mental challenge. Otherwise it is all hype - Killers are supposed to be challenging.
1 comment
MagShopMagshop
HI, Thank You for your review and feedback. I will make sure that the editor of Killer Suduku gets your feedback. I hope that you continue to enjoy your subscription and that you have a great day.
Regards,
Lisa Blades ... Read more
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Megan F.Hunter Region, NSW
Good service
The person I contacted turned out to be very helpful. Unfortunately I had difficulty understanding her due to her accent. The issue was resolved, but during the course of our conversation, I was never sure where the information I was providing was leading.
1 comment
MagShopMagshop
Hi Megan, Thank you for your review and feedback. My team read these every day and will take on board to ensure that they are clear in their communication to avoid confusion. I hope that you to enjoy... Read more
the subscription and that you have a great day. Regards, Lisa BladesSimilar opinion? Write a review on ProductReview.com.au!
Kevin1616ADELAIDE
- 3 reviews
- 3 likes
Phone problems
The person I spoke to on the subscription line had such a strong accent I had extreme difficulty hearing what she was saying. I suggest Magshop listens to their phone lines to see if their staff are suitable for phone duties.
1 comment
MagShopMagshop
HI Kevin, Thank You for your review and feedback. If you can private message me your details I will have the call reviewed. The agents are very committed to giving their best and listen to calls to un... Read more
derstand how they could have approached it in a better or different manner. I am sorry you did not get the best service on this occasion and I hope that you continue to enjoy your subscription. Regards, Lisa BladesSimilar opinion? Write a review on ProductReview.com.au!
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Website frustation- telephone customer service excellent
Frustration with website- tired to subscribe online several times during the day- when clicking proceed to payment- website would freeze and be stuck on processing not allowing completion of order.
Telephone call to customer service at end of day. Karen arranged and completed subscription via telephone. Happy with Karens service and problem solution.
1 comment
MagShopMagshop
Hi Cass, Thank You for your kind words and feedback. I will make sure that Karen gets your comments. We are in the process of upgrading our website to address these issues and I thank you for your pa... Read more
tience. I hope that you continue to enjoy your subscription and have a lovely day. Regards,Similar opinion? Write a review on ProductReview.com.au!
Allan MakerGreater Melbourne (Metropolitan), VIC
Lack of options on Web Site for Women's Day Subscription
The Subscription renewal for Women's Day only had 13 and 26 week options on the Web Site. We have always used the 52 week option. the only way I could do this was by phone. As a long time member this does not seem customer focused.
1 comment
MagShopMagshop
Hi Allan, Woman’s Day is a great magazine and very popular. I will pass on your feedback to our Website team and appreciate that you took the time to give us this feedback. I hope that you continue t... Read more
o enjoy your subscription and have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ProductReview.com.au!
Resolved in the end
I had trouble with your office recognising my request which required several phone calls.
Eventually this was corrected. The lady who helped me was verry good and stayed with me until the item was resolved
1 comment
MagShopMagshop
Hi Ray, Thank you for your review and feedback. I am sorry that your experience was less than ideal. Please find my personal email address, lblades@bauer-media.com.au if you send me your customer num... Read more
ber I can audit the interaction and look at the opportunities to improve our service. I hope that you have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ProductReview.com.au!
A.BarnesPERTH
- 2 reviews
- 2 likes
Loved dealing with such a nice person
The staff member on the phone (Amy) was superb and extremely helpful and sorted everything very quickly, after my frustrations with the online interface. Great to deal with a real person who was so efficient. The online renewal process needs some work.
2 comments
MagShopMagshop
Hi A Barnes, Thank You for your kind review and feedback. I apologise that your online experience was not at the standard you would expect. We are currently reviewing our website to upgrade it to impr... Read more
ove the experience. I am glad that Amy was able to help you and I will make sure she gets your feedback. I hope that you continue to enjoy your subscription and have a lovely day. Regards,Thanks for getting back to me. The main issues I have with the website are that there appeared no way to input membership number - which led previously to a totally new subscription and membership num... Read more
ber - and that then started more difficulties! Anyway, Amy has resolved my different accounts back into one, so that should be OK from now on. Regards, AnneSimilar opinion? Write a review on ProductReview.com.au!
HJBLyndoch
- 3 reviews
- 5 likes
Enjoy the magazine, but not the processing errors
Love magazine...mix up processing at times (letter to renew when it is auto???). Girl very helpful but hard to understand. Spoke fast like a recording! But got done what’s needed!...thanks!
1 comment
MagShopMagshop
Hi HJB, Thank You for your kind review and feedback. I will make sure the team know to slow down their pace and will pass on your feedback regarding auto renewal notification to our administration tea... Read more
m. I hope that you continue to enjoy your subscription and have a great day. Regards, Lisa BladesSimilar opinion? Write a review on ProductReview.com.au!
Receiving invoice for auto renewal taken from master card
Magshop has quite a negative reputation from a few of our staff members from past unhelpful experiences but today Jessa was quite helpful. Much appreciated. Thanks so much. Also I wasn't on hold very long at all which was another nice surprise.
Kind regards
Sue Brown
1 comment
MagShopMagshop
HI Sue, Thank You for your kind review and feedback. The customer service team have been working very hard on improving processes and the customer experience. I am glad that we were able to help you i... Read more
n a quick and profession way and I hope that you continue to enjoy your subscription. Have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ProductReview.com.au!
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Very good magazine ..enjoy the puzzles
Love this Mag ...stories crossword and code cracker are my fabourites !
Will continue to buy it ...dont believe all the stories you print though !
1 comment
MagShopMagshop
Hi Helen, Thank You for your review and feedback. The crosswords and code crackers can be hard sometimes but always get the brain working. I hope that you continue to enjoy your subscription and have a lovely day.
Regards,
Lisa Blades ... Read more
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Howard dateMelbourne
Ok but could do better
Have been buying for several years thought auto renewal was set up had to call to get renewal processed
Words to make up to 20 blah blah blah
1 comment
MagShopMagshop
Hi Howard, Thank You for your kind review and feedback. We appreciate long term subscribers and I hope that you continue to enjoy your subscription and have a lovely day.
Regards,
Lisa Blades ... Read more
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Buyer beware!
Discounts in the magazine are superior to what is offered by snail mail. Claimed to be representing Australian Geographic, not Magshop. Suspect this may be bordering on definitions of a scam.
1 comment
MagShopMagshop
HI Nick, I am sorry that you have not had the best experience. Australian Geographic has a dedicated phone line and website as well as having their magazine and products on Magshop. I realise that thi... Read more
s can be confusing as they are answered within the same call centre, the Magazine was once owned by the Bauer Media group which owns Magshop and we continue to support their customers. Please find my personal email address lblades@bauer-media.com if you have any questions or concerns about letters or offers promoted in the magazine I am happy to investigate for you. Regards, Lisa BladesSimilar opinion? Write a review on ProductReview.com.au!
There were problems
The call was made difficult because it was hard to understand the English spoken by the lady dealing with my request.
1 comment
MagShopMagshop
HI Alison, Thank You for your review and feedback. Please find my personal email address lblades@baure-media.com if you can send me your customer number I will listen to the call and provide coaching ... Read more
to the agent. I hope that you enjoy your subscription and have a lovely Christmas. Regards, Lisa BladesSimilar opinion? Write a review on ProductReview.com.au!
3 out of 5
Although efficient I found the operator spoke very quickly and I found her accent a trifle difficult to understand requiring her to repeat a few statements.... the speed of operators in so many aspects of today's life gives the impression they are almost robotic, or is it in fear of the pressure they are put under to keep up their KPI's ??
1 comment
MagShopMagshop
Hi Brz, Thank You for your review and feedback. Please find my personal email address lblades@bauer-media.com.au if you send me your customer number I can review the call for coaching purposes as I tr... Read more
y and encourage our team to relax and have a conversation with customers. We do have some newer agents for our Christmas period and your feedback is perfect to reinforce the value of taking time. I hope that you enjoy your subscription and have a lovely Christmas. Regards, Lisa BladesSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Gaming with L.asked
Wen I win a free year of magazines on monopoly at Macaus it only let’s me order 1 mag
No answers
mirrabuccaasked
Hi Magshop:
I renewed my wife's subscription to Womens' Weekly in July 2020. The transaction was sucessful, but you have made TWO deductions from my credit card, one on the 15th July 202 and the other on the 16th July 2020. We only receive ONE copy. I have asked for a refund but you do not reply to my emails.
I see many other reviews from people in similar positions to mine (moneys not being refunded).
Please take this seriously! Perhaps a class action will sort it out?
2 answers
Im happy to join ur class action
No response from Magshop, but I DID hget a refund. No explanation, no appology, just a credit on my credit card statement.
Nancyasked
I paid $73 on 31/07/2020 for the Australian Women's Weekly receipt number 1892068 end date is 31/7/2021
so far I have nothing. This is a poor arrangement as you have my money so where is my Magazine?
Nancy Boundy. 208 B Beach Road, Kaikoura. NZ
3 answers
I am entitled to an answer!
Good luck Nancy. I have been trying since May to get a refund for a subscription to a magazine they cancelled a month after taking my money! They are a company of thieves and I think all the people who have done reviews this year should join together to make a claim against them to the Small Claims Tribunal.
I have had no answer to their theft of my $73. Being a pensioner that money meant a lot to me.
Details
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MagShopMagshop
HI Chris, Thank You for your kind review and feedback. Samantha always tries and gives her very best to help our customers. We see feedback as a good thing, and are in the process of updating our webs... Read more
ite to provide a better experience. I hope that you continue to enjoy your subscription and have a great day. Regards, Lisa Blades