Magshop

I spoke with one of your telephone contacts today and I’m sorry I did not catch her name. She tried to be very helpful but her accent was difficult and I didn’t think she really understood by problem. She did however renew one of my gift subscriptions to Better Homes and Gardens and hopefully put the other two onto automatic renewal. She also told me Australian Geographic (to which I have two subscriptions) was no longer available from Magshop. It is still on your website. And she couldn’t tell me why, when I log in, I cannot find any of my subscriptions. They used to all be listed.

weird pricing! $59.99 if you do 12 months and auto renewal but if you commit upfront to 2 years it's more expensive! $129.99 = $65 x2 which is the same price as if you do 1 year at a time. what's the incentive?!

I was buying a subscription gift to be sent to the address of the recipient, I found the website difficult to use and suspect the gift will go the correct address, but with my name.

Website needs improvement - - gave all details etc then it just hung up on me. Resulted in my phoning Samantha, who was very helpful - friendly and polite. I'll just phone in future. Samantha 10, Website 0
PS I'm an older person - - Samantha's accent was lovely!!!

Easy to order online for a Christmas gift - only problem was delivery and billing address were completed separately but product was delivered to billing address. Contacted Magshop and was helped by Samantha.

It is unfortunate that this was my second magazine renewal for the day and the first was an exceptionally good experience (with another company.) I found Samantha to be efficient but unfriendly. In fact I felt compelled to add a please in for her when asking to confirm my details. I felt she was disinterested to the point of rudeness until she remembered there would be a review and then became merely efficient. It is true, however, that this year's experience was far superior to last year's and so congratulations for improving your standards.

Have enjoyed the magazine, Country Style, now need a change. Thank you Have subscribed for many years/ Was a gift for my sister and now she would like something different,

for most of the last subscription, they have been too easy. So easy I am debating if I even want to renew. I find the suguru even worse and would like to see the puzzles upgraded to be of some mental challenge. Otherwise it is all hype - Killers are supposed to be challenging.

The person I contacted turned out to be very helpful. Unfortunately I had difficulty understanding her due to her accent. The issue was resolved, but during the course of our conversation, I was never sure where the information I was providing was leading.

The person I spoke to on the subscription line had such a strong accent I had extreme difficulty hearing what she was saying. I suggest Magshop listens to their phone lines to see if their staff are suitable for phone duties.

Frustration with website- tired to subscribe online several times during the day- when clicking proceed to payment- website would freeze and be stuck on processing not allowing completion of order.

Telephone call to customer service at end of day. Karen arranged and completed subscription via telephone. Happy with Karens service and problem solution.

The Subscription renewal for Women's Day only had 13 and 26 week options on the Web Site. We have always used the 52 week option. the only way I could do this was by phone. As a long time member this does not seem customer focused.

I had trouble with your office recognising my request which required several phone calls.
Eventually this was corrected. The lady who helped me was verry good and stayed with me until the item was resolved

The staff member on the phone (Amy) was superb and extremely helpful and sorted everything very quickly, after my frustrations with the online interface. Great to deal with a real person who was so efficient. The online renewal process needs some work.

Love magazine...mix up processing at times (letter to renew when it is auto???). Girl very helpful but hard to understand. Spoke fast like a recording! But got done what’s needed!...thanks!