A year after installation and somewhat disappointed
Paul and his team renovated our ensuite and initially we were pleased with the finished result. There were a couple of minor problems but nothing to make a fuss about (2 slightly damaged floor tiles and the invoice given was not updated from initial quote so we paid for a couple of things we didn’t get done). I was also disappointed when the person came to fit the shower screen and it was an adjustable one, not made to measure even though I had asked during the reno and been assured it had been measured up for. Paul and his team were friendly,...on time and always respectful. The site was left quite clean on completion. Paul was very easy to deal but didn’t seem to listen well. He was always in a hurry and very busy and although it took a while to get started (from the initial, competitive quote), we were made aware of, and agreed, to this from the outset. Paul gave us some ideas which we hadn't thought of and we appreciated him going the extra mile by picking up all of the materials we had chosen and bringing them to the site. He was on site at some stage during every day of the renovation. We have had some wall tile issues which Paul’s tiler came back to deal with on 2 occasions but unfortunately hasn’t fixed the problem. The grout in the shower is a dirty brown colour (originally white) apparently caused by bleeding from the back of the tiles. It looks awful and at some stage we will get it all redone as ruins the look of the bathroom. These tiles were ones that Paul got for us so I’m not sure if they were seconds. All in all, not a bad experience, you get what you pay for.
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