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Majestic Caravans Knight Family

19'6 Family Combo, 19'6 Family Non Shower Toilet, 22'6 Family Cafe

1.0 from 1 review · View Statistics

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MattGreater Melbourne (Inner), VIC

3 reviews
5 likes

Knight Family

Do Not Touch This Company

published 10 months ago

Beware Do Not Touch This Company!!

We purchased our van through the caravan show.
Initial contact was good and to be honest the van we purchased was excellent value. We advised that we could not take delivery of the van for about 9 months as we were waiting on a permanent site which was agreed on by Majestic. To our surprise approximately 3 months later we were advised that our van was ready and that full payment was required. Spoke to [name removed] at the Geelong office who's attitude was ordinary at best. Also spoke to one of the sales...

Read moremen in Queensland who advised if we didn't pay the full amount they would take legal action to recover costs (even though the contract had delivery TBA). At this point the owner of the company got involved and to her credit the matter was sorted. We finally took delivery. The van was amazing and we proceeded to put the van on our permanent site. Approximately 4 months later we noticed that the hot water service in the van had been leaking due to a faulty hose which had flooded the back end of the van. Spoke to [name removed] again who is in charge of warranty claims. Was less that impressed with her response. At first [name removed] claimed it was out fault and that we should turn the hot water on when we required hot water and that it was not to be left on permanently. That would mean if I wanted to use the shower I would have to wait around 40 minutes for the water to get hot. Anyway we got around that and [name removed] advised to send her an email she would arrange for a plumber and would make contact with the manufacturer of the hot water service. Sent an email and got an automated reply to confirm it had been received. I also left a number of messages on one of the owners mobiles to give me a call. To this day some 7 weeks later I am still waiting on a response from Majestic. I have since had to make a claim through my Insurance to have the damage repaired. The repairer has even attended Majestic to get assistance with ordering parts and from what I have been informed they were not interested in helping. The van is nice van but if there are any issues they are not interested. They will take your money and run. This is the 6th van I have purchased. I have never had after sales issues with any other van I have purchased except through Majestic. My advice, Do not touch this company.

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Compare all 12 Majestic Caravans Knight

	Majestic Caravans 19'6 Family Combo No reviews yet	Majestic Caravans 19'6 Family Non Shower Toilet No reviews yet	Majestic Caravans 22'6 Family Cafe No reviews yet
Category	Caravans	Caravans	Caravans
Bathroom / Laundry Inclusions	Shower, Toilet and Washing Machine	Shower, Toilet and Washing Machine	Shower, Toilet and Washing Machine
Exterior Features	240V Power Point, Awning and External Speakers	240V Power Point, Awning and External Speakers	240V Power Point, Awning and External Speakers
Interior Features	Air Conditioning	Air Conditioning	Air Conditioning
Kitchen Inclusions	Cooktop, Freezer, Fridge, Microwave, Oven and Range Hood	Cooktop, Freezer, Fridge, Microwave, Oven and Range Hood	Cooktop, Freezer, Fridge, Microwave, Oven and Range Hood
Manufacturer Warranty	3 year(s)	3 year(s)	3 year(s)
Release date	Jan 2007	Jan 2007	Jan 2007

Compare all 12 Majestic Caravans Knight

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Majestic Caravans Knight Family

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1.0

MattGreater Melbourne (Inner), VIC

Do Not Touch This Company

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Majestic Caravans 19'6 Family Combo

Majestic Caravans 19'6 Family Non Shower Toilet

Majestic Caravans 22'6 Family Cafe