Most unreliable builder of all time
The only thing you can rely on is that they will NOT deliver when they say they will. Work was OK, but very very unreliable. Delivered the pool 3 months late. Every excuse in the world has been offered.
Be sure to set an exact date for completion. NOT ASAP.
I am so happy with my new swimming pool! Thank you so much Majestic Pools for being so flexible in giving me what I was told for so many years would be impossible.
Super experience from start to finish. Im really happy with my pool and the attention to detail in which your team provided. If I plan on getting another swimming pool one day I will definitely be coming back to you.
I now have an amazing new pool in my backyard. It truly looks amazing and I’m glad I chose to hire your team. Thank you thank you thank you! Nina
I flip houses for a living and this is the first time I have used Majestic Pools & Landscaping as I used to use another pool builder who has retired.. I must put it out there that I am very happy with the end product and overall experience provided to me throughout this. I will continue to use this company for all future houses that I flip.
I love my pool so much! They have done such a great job and I am so very happy with everything they’ve done from start, middle, and finish. I reccommend.
A+ Design & Execution
The design aspect and approach was second to none. Majestic Pools have such knowledgeable staff who weren't afraid to be flexible in providing me with exactly what I wanted. Every other pool builder kept saying that what I wanted was unachievable, or they would massively inflate the price by 300% in some cases. The construction and execution of the pool against the design was exactly as agreed at design and quote stage. The construction supervisor Jason worked really well at coordinating the trades and making sure something was happening every day. Thank you Majestic Pools!
Hi had a great experience from start to finish. Finish was top knotch and the pool looks great. It took an extra week than planned, but the team communicated this to me in advance - so I am happy.
Read past the first Reviews and dig deeper for the truth
Our pool took over 14 months to complete. Lack of care , no project management ....avoid at all costs. Workmanship and attention to detail is shocking and I regret undertaking this project with Majestic Pools.
I've been dealing with Jack and the Team at Majestic Pools for the over 10 years. Never any issues. Great people, workmanship and service. Highly recommended for pool builds and landscaping.
Highly recommended, outstanding team!
We've had our pool for quite a while now, and we are so happy with the result! I felt confident through the entire construction phase due to their expertise and knowledge, just wonderful. Thank you Majestic Pools for the masterpiece you've created! I don't usually write reviews but this company has to be commended for their outstanding work! Well done!
Avoid this company
The only enjoyable part of the whole process was the initial design. It all went downhill from there. These guys are the worst example of project managers i have ever seen. Our project manager [name removed] was absent for the majority of the build and extremely hard to get hold of. Nothing was completed on time, you never knew if they would show up or not, and were never advised in advance if anyone was going to be on site. In addition the quality was poor. We had to end up involving QBCC (early dispute resolution) just to address the poor qua...lity. 3 members of the Majestic team on separate occasions all inspected the site for quality and we were advised there were no quality issues to address. We engaged an independent certifier to do a report on the quality and his findings stated all workmanship was extremely poor, below standard and should be re-done. That is when we had to get QBCC involved before Majestic would even take action on the certifiers report. Very poor communications and the guys were extremely arrogant if you dared to question any aspects of the build process. They were however extremely quick to send progress invoices and demand payment. The whole process took months longer than it should have due to poor project management, where no-one would show up for weeks on end. Avoid a world of pain and do not use this company.
Lack of integrity or apologies
We signed a contract in May and still have no pool in mid-January (8 months later), we have now had to engage a lawyer (so perhaps I will update this review on how things actually got finished given that path, assuming we get actually there...). For me in life it is about integrity (doing what you say you are going to do) and then apologies (etiquette) if you do not - Majestic has neither of these.
At one point they did not even come to our property for 4 months to do any further construction, leaving the yard with a concrete shell and a co...nstruction zone... Then we would see them for one stage at a time with typically a one month gap between coming back to do more. I have been around a few pools builds and house renovations in my time with typical contractor behaviors, but this is the worst I have ever encountered. At no point did they come around and give a formal apology for being grossly slow, nor did the company provide a letter of apology. Again lack of etiquette really rubbed salt into the wound (coupled to the arrogance of "we are the best and have been around for decades, so trust us we will be finished is a few weeks" being said every month). We will see how things pan out in the coming period given our need for lawyer/QBCC/QCAT engagement... The pity is this firm puts many families through the same stress by signing contracts they don't deliver on when timing/back yard usability is so key to so many people (this and other forums show it repeated and their sub-contractors mentioned it to us also i.e. they do it to many clients (ironically we actually chose them due to their sales pitch having the timeline we wanted and it obviously hasn't even come remotely close). Again, for me it is all about integrity in life (doing what you say you are going to do) and etiquette if you don't..
We approached Majestic Pools to renovate our pool and found them to be excellent.
Andrew gave us the time-frame and it was done before the completion date given.
He kept us in the loop the whole time, and went out of his way to accommodate any requests I made.
There was not a week that went buy that work wasn't being done on the pool.
The pool now looks much more modern with the new coping and interior lining.
We love our new pool and would not hesitate in recommending them to anyone looking at renovating their pool.
If It was possible to give 'Zero' stars I would!!!
It has been two years since we had our pool built by Majestic Pools and now is a suitable time to write a review as it is factual, without bias, and hopefully will assist you in making a decision as to which pool builder you engage for your build.
We had Majestic Pools design and build our pool 2 years ago and to cut a long story short we ended up in Court - and that pretty much sums it up.
For those of you mums and dads wanting to build a pool don't get starry eyed by the marketing hype (most awarded pool designer/builder etc) that thi...s company displays and do not, I repeat, do not enter into a SPASA contract. They are great at designing pools (you can engage a pool design contractor for between $500-$700 and they will come up with a great design for you) But as for engaging them to build it for you - No, No, No!!! Unless of course you want long, unexplained delays, zero communication, constant chasing up of the company to complete work, the work site being left a mess (I can show you photos if you like), and you want to deal with their contractors (nice enough guys but not your job to manage - project manager was on site for less than 1 hour of the complete project - and that was to do the measure up)? That was my experience.
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