I utilised this service a couple of times over the past few years without any major issues until recently where I found out they have changed my Electrical supplier to another company without any notification or approval. Worst still the new company is nearly 3 times dearer than the previous. I am left to sort out the mess and now change to another company. Be warned IMO keep away.

Was told a call would be returned within the hour but nothing so went with another provider. When they did eventually call back was told they were closed last week! Why wasn't I told this at my initial enquiry? Operator ended up putting the call down on me when I told him he was too late. Overall experience a bit disappointing.

A staff member from your call centre continued to call my company for 3 days after being politely told we are not interested, she managed to find out a managers name and demanded to speak to the manager every time, she was very politely explained to that we are not interested (we have on going contracts) and we get many marketing calls a day so the receptionist is very used to this however,
she than became very rude and pushy. The receptionist discontinued the call and she straight away calls back another two times.
Although she was very rude I do not blame her as an individual this companies customer service methods are very pushy and must set hard goals on young call centre staff.

Bad sales tactics.

The salesman was really really pushy over the phone and called us relentlessly. Pushed us into a deal we didn't really want and when the welcome pack came, the rates were not any better then what we were already paying.

Do not recommend at all!

You have to explain everything you need to 1 person. then they transfer you, and you go through it all again. Then its more time on the phone while they go through a maze of voice recordings. Then they spam you with emails you didn't ask for. Then i get the email, "unfortunately your business structure doesn't suit our requirements". I would have thought that if there was a problem it would have been noticed days earlier when the process started.

I called so-called 'Helen' who claimed she was not a robot on LiveChat
She was not able to provide any basic info (like cost per watt)
She refused to give me her name or managers contact details
complete waste of time

I uploaded both my electricity and gas bill online on 11/10/2017 , and received a call from a nice customer service guy later in the day wanting to know if I could discuss options he found. I told him that it wasn't convenient and we organised a suitable to for him to call me back. We agreed on today 12/10 at 9.30am, still waiting for him to call me! IF anyone calls I doubt i'll be answering them, nor want to do business with them. From the reviews, this company isnt getting good reviews, ISelect I go...............

At first it was okay, 3-4 phone calls a week pressuring me into a new contract saying mine is going to expire. [name removed] was such a rude, disrespectful and lying misrepresentation of what sales should be. Calling me darl, babe & love. Then proceed to read me my contact to fast. I asked him to slow down and was ignored have called and canceled through my previous retailer. Don't use make it cheaper they don't care about you or your business just the money.

I was pressured and harassed by their call center workers untill I agreed to swap electricity providers. Only to find I had been sold a plan that was the same price as before for the daily charge and MORE expensive per KW and now I'm locked in. This company are a bunch of crooks!

I'm too busy to wait for you to call me to get an idea of the prices. I have allocated my weekend to getting an understanding of the best deals available (best of a woeful bunch given the fact that all electricity retailers are sharks skimming their profits out of the consumers purse). Your site didn't bother to ask me about my current usage or plan, so how the heck does it know how much I will "save"? what a waste of time.

The customer service officer [name removed] was quite pushy trying to convince me that we had to go ahead with a quote and frequently said "at the end of the day it is your decision" but wouldn't take no for an answer. After saying no three times she said called me crazy and hung up. Terrible customer service.

Whatever you do, do not part money with them, they are not cheaper in any sense even if you can prove this. Their customer support is awful, their sales are misleading. What ever you do, do not go ahead with this company as they will not agree with any legal laws.

The salesperson gave me the wrong figures and information over the phone so our new provider has ended up being more expensive. When I confronted them they admitted they were at fault but did not offer a suitable consolation and I'm currently stuck with the energy provider.

Useless site said it will compare doesn't deliver endless you leave a phone number only want to compare don't want idiots ringing me up

I was all for looking to save money, who isn't, but when there wasn't a saving they asked to do my home, to which i said no don't bother but they kept probing for answers, is you home also with X retailer? is their gas. Why do you tell them to continue to probe for answers when a customer has said no thanks, then a few weeks later i received a call, stating that they had spoke to me before, which is true but had found savings and wanted me to go through it again, yet how can there be savings already after only being a few weeks? to which there wasn't savings, Don't bother calling again unless there really is savings. Huge savings as stated on your website.

I have asked 3 different people to put me on the DO NOT CALL list and no surprise surprise no one has listened to me! If it isn't done soon i will be going to the ombudsman.

I had a call of [name removed] and he said my contract was up for renewal and put me on a new deal, i assumed he knew what he was talking about but clearly he did not as the deal is more expensive. Also my plan was not even up for renewal so where you got that information from i will never know. What a waste of 30 minutes for me! Thanks [name removed]