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Make It Cheaper
RonMetropolitan Adelaide, SA
Keep away.
I utilised this service a couple of times over the past few years without any major issues until recently where I found out they have changed my Electrical supplier to another company without any notification or approval. Worst still the new company is nearly 3 times dearer than the previous. I am left to sort out the mess and now change to another company. Be warned IMO keep away.
1 comment
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nokt786Greater Melbourne (Outer), VIC
- 4 reviews
- 4 likes
Illegal transfer of business electricity account
MIC signed us to Blue NRG without our permission and any documentation.
One of MIC rep called my business partner to offer to switch electricity and gas. She was asked to call me. MIC rep called me and said they can automatically transfer electricity but gas account has a different process. I asked for the details of the gas tariffs etc but at no point consented to transfer the electricity account.
A few days later, my previous electricity provider sent us the final bill. Not expecting a final bill I rang my business partner whether he switch...Read more
ed provider without my knowledge. He didn't, so I had to call Alinta to check who disconnected it. I was told our new provider was Blue NRG. That was the first time I heard about Blue NRG. Blue NRG were very professional and excellent customer service when I rang to enquire based on my NMI number. They were surprised as well how the account came to them. Obviously, some over enthusiatic rep at MIC who is perhaps paid based on sign up decided to take short cut and switched us to Blue NRG. In fact, she about to leave MIC when I first spoke to her, because she mentioned it when I asked for her contact details.2 comments
MIC TeamMake It Cheaper
Hi Nokt786
I have sent you a private message as I would like to give you a call to explain and help resolve any issues.
This matter has now been resolved. It was a series of misunderstanding and inadequate checks. On our part, apparently few emails were sent to my business partner who did not take notice of it.
Overal... Read more
l, I'm satisfied with the response from the MIC executive who called me to explain.Similar opinion? Write a review on ProductReview.com.au!
NeilQueensland
Too Late with a return phone call
Was told a call would be returned within the hour but nothing so went with another provider. When they did eventually call back was told they were closed last week! Why wasn't I told this at my initial enquiry? Operator ended up putting the call down on me when I told him he was too late. Overall experience a bit disappointing.
1 comment
MIC TeamMake It Cheaper
Hi Neil, I have sent you a private message and I hope you can get back to me soon. On behalf of Make It Cheaper I am sorry you have had a disappointing experience, though I am hoping we can still assist
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Mark.SGoldcoast
- 3 reviews
- 1 like
harassing call centre staff
A staff member from your call centre continued to call my company for 3 days after being politely told we are not interested, she managed to find out a managers name and demanded to speak to the manager every time, she was very politely explained to that we are not interested (we have on going contracts) and we get many marketing calls a day so the receptionist is very used to this however,
she than became very rude and pushy. The receptionist discontinued the call and she straight away calls back another two times.
Although she was very rude I do not blame her as an individual this companies customer service methods are very pushy and must set hard goals on young call centre staff.
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Super pushy sales, didn't get a good deal
Bad sales tactics.
The salesman was really really pushy over the phone and called us relentlessly. Pushed us into a deal we didn't really want and when the welcome pack came, the rates were not any better then what we were already paying.
Do not recommend at all!
1 comment
MIC TeamMake It Cheaper
Hi Sam H, I am sorry to hear that you didn't have a good experience with us. I have sent you a private message as I would like to talk to you some more about your experience
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ScottSouth East Queensland, QLD
- 3 reviews
- 4 likes
- Verified customer
Horrible experience with no result
You have to explain everything you need to 1 person. then they transfer you, and you go through it all again. Then its more time on the phone while they go through a maze of voice recordings. Then they spam you with emails you didn't ask for. Then i get the email, "unfortunately your business structure doesn't suit our requirements". I would have thought that if there was a problem it would have been noticed days earlier when the process started.
1 comment
MIC TeamMake It Cheaper
Hi Scott,
We would like to follow up with you in regards to your feedback. Thanks for bringing this to our attention. We're sorry to hear you having enjoyed your experience with MIC. We want to make... Read more
this right, I have sent you a message in private, if you are able to PM us your contact information, I will be in contact with you shortlySimilar opinion? Write a review on ProductReview.com.au!
jonsydney
Useless LiveChat
I called so-called 'Helen' who claimed she was not a robot on LiveChat
She was not able to provide any basic info (like cost per watt)
She refused to give me her name or managers contact details
complete waste of time
1 comment
MIC TeamMake It Cheaper
Hi Jon, we're sorry to hear this feedback. I can confirm Helen is not a robot, she is a real human! However, we are legally not permitted to give advice or costs over live chat due to our contracts in... Read more
place with the energy retailers on our panel. These arrangements only allow us to give this kind of information over the phone. We hope you understand. We would still love the opportunity to help you find some savings on your energy plans, so please feel free to call us directly on 1300 957 721 or inbox us your phone number and we'll give you a call. Many thanks, Make it Cheaper teamSimilar opinion? Write a review on ProductReview.com.au!
SamBCanberra
No follow up call
I uploaded both my electricity and gas bill online on 11/10/2017 , and received a call from a nice customer service guy later in the day wanting to know if I could discuss options he found. I told him that it wasn't convenient and we organised a suitable to for him to call me back. We agreed on today 12/10 at 9.30am, still waiting for him to call me! IF anyone calls I doubt i'll be answering them, nor want to do business with them. From the reviews, this company isnt getting good reviews, ISelect I go...............
1 comment
MIC TeamMake It Cheaper
Hi Sam, we're really sorry to hear this feedback. We've tried to call you a few times today and left you a voicemail, so please let us know when you're free as we'd love to help you find a competitive deal on your energy. Many thanks, MIC Team
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WilsonJSydney
Avoid at all costs
Spoke to a few people initially who cold called me about my energy pricing. Finally spoke to this guy [Name Removed] who was like a used car salesman. Constantly called me mate in an attempt to build rapport - which didnt really work and starting making me angry. Tried to confuse me with some spiel about distributors who made my power?? Um, OK.
Told me that based on the information i provided, I would be saving over $800 per year so of course I signed up. He went through the terms and conditions at lightning speed but I was assured I would rec...Read more
1 comment
MIC TeamMake It Cheaper
Hello, we are very sorry to hear this feedback and about your experience with us. We are certainly not in the business of misleading customers and genuinely only want to customers we can help make rea... Read more
l savings for. We would really appreciate it if you could private message us or email your best contact details to consumers@makeitcheaper.com.au so we can look into what has happened and Fred, our CEO, can give you a call to talk further about your concerns. We look forward to hearing back from you soon. Thanks, MIC TeamSimilar opinion? Write a review on ProductReview.com.au!
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HollyBrisbane
Wouldn't recommend, terrible service.
I looked in to this company after reading reviews saying how smooth and easy the transition was between energy companies with Make it Cheaper doing all the leg work. This has absolutely NOT been the case for me at all. I agreed to let Make it Cheaper change my electricity and gas. After many phone calls to the new gas company it turned out that they didn't even supply gas to my area. Blunder number 1. After calling Make it Cheaper and getting them to make sure I was still connected to my original provider I thought it was over. Several months l...Read more
ater I received my first electricity bill. I was quite excited to see what the discount would be. There was no discount. Blunder number 2. Phone calls later and it turned out the man who organised it all for me (who no longer worked there) months before did not actually complete the required forms and I was getting no discount at all. After complaining that I was in fact paying for their mistake they said there was nothing they could do about it and the discount would be applied for the next period. Infuriating. I was then passed on a lovely lady who could hear how frustrated I was at how poorly the situation had been handled. She assured me the discount would be applied for my next bill cycle. She also said she would compensate me with a voucher card (I think it was for Coles). This leads to Blunder number 3. That last phone call was perhaps two or three months ago and guess what? Still waiting for my voucher card. Obviously it's not coming and from all my previous experience with this company I can't even be bothered phoning them to ask about it and have cut my losses. I honestly don't know how this organisation is still in business. My advice to anyone would be to shop around yourself for alternate energy suppliers. This is what I will be doing the minute my contract with Make it Cheaper is over.4 comments
MIC TeamMake It Cheaper
Hello Holly, we are so sorry to hear this feedback. This is absolutely not the experience we want our customers to have and would really like to rectify the situation. Our CEO, Fred, would like to giv... Read more
e you a call to find a solution as soon as possible. Can you please inbox us your detail so he can give you a call? Many thanks, MIC TeamThank you for your reply. I'm not sure what inbox you are referring to? Can you send a link/email address and I will happily reply and speak to Fred.
MIC TeamMake It Cheaper
Hi Holly, can you please send an email to consumers@makeitcheaper.com.au with your best contact details and Fred will give you a call at a time that suits? Many thanks, MIC Team
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Worst of the worst
At first it was okay, 3-4 phone calls a week pressuring me into a new contract saying mine is going to expire. [name removed] was such a rude, disrespectful and lying misrepresentation of what sales should be. Calling me darl, babe & love. Then proceed to read me my contact to fast. I asked him to slow down and was ignored have called and canceled through my previous retailer. Don't use make it cheaper they don't care about you or your business just the money.
3 comments
MIC TeamMake It Cheaper
Hi Louise, we're very sorry to hear this feedback. This is certainly not the way we train our staff or the experience we want our customers to have. If possible, we'd really appreciate it if you could... Read more
private message us your details and who you spoke with so we can address the issue here. Thanks, MIC TeamAre you kidding? I have been in contact with you about this stuiped company needs to be shut down.
MIC TeamMake It Cheaper
Hello Louise, we are very sorry to hear you feel this way. Our CEO, Fred, would like to give you a call to discuss your experience with us. Can you please private message us your details and Fred will... Read more
give you a call at a time that suits you? Thanks, MIC TeamSimilar opinion? Write a review on ProductReview.com.au!
Switching was a big mistake
I was pressured and harassed by their call center workers untill I agreed to swap electricity providers. Only to find I had been sold a plan that was the same price as before for the daily charge and MORE expensive per KW and now I'm locked in. This company are a bunch of crooks!
1 comment
MIC TeamMake It Cheaper
Hi Martha,
We're very sorry to hear about your experience. This is certainly not the way we train our sales agents and not the experience we want our customers to have. ... Read more
If you'd like to private message us with some more details, including your name and number, we'd really like to be able to give you a call to apologize and work out what happened, so we can improve our overall customer experience. Many thanks, MIC TeamSimilar opinion? Write a review on ProductReview.com.au!
HugoWhyalla
Bogus! No prices/plans given in the website "comparison" ... all they want is your phone number so t
I'm too busy to wait for you to call me to get an idea of the prices. I have allocated my weekend to getting an understanding of the best deals available (best of a woeful bunch given the fact that all electricity retailers are sharks skimming their profits out of the consumers purse). Your site didn't bother to ask me about my current usage or plan, so how the heck does it know how much I will "save"? what a waste of time.
1 comment
MIC TeamMake It Cheaper
Hi Hugo, we're sorry to hear about your experience with our website. Our website is designed to give visitors an estimated saving, so in order for us to ensure a 100% accurate, and personalised compar... Read more
ison of your rates, we always speak to customers over the phone. During this quick process we go through your entire bill to understand current usage, as well as determining your preferences around pay on time discounts, green energy, etc.Similar opinion? Write a review on ProductReview.com.au!
Pushy and won't take no for an answer
The customer service officer [name removed] was quite pushy trying to convince me that we had to go ahead with a quote and frequently said "at the end of the day it is your decision" but wouldn't take no for an answer. After saying no three times she said called me crazy and hung up. Terrible customer service.
1 comment
MIC TeamMake It Cheaper
We're very sorry to hear this feedback. This is certainly not the way we train our sales agents and not the experience we want our customers to have. If you'd like to private message us with some more... Read more
details, including your name and number, we'd really like to be able to give you a call to apologise and work out what happened, so we can improve our overall customer experience. Many thanks, MIC TeamSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
This is an extremely bad company
Whatever you do, do not part money with them, they are not cheaper in any sense even if you can prove this. Their customer support is awful, their sales are misleading. What ever you do, do not go ahead with this company as they will not agree with any legal laws.
3 comments
MIC TeamMake It Cheaper
Hi Thomas, we've very sorry to hear this feedback. We've sent you a message and would really like the opportunity to understand what happened and fix your experience with us. If you could please reply... Read more
to our message with your contact details, we will be in touch with you shortly. Thanks, MIC TeamI've spent countless hours on the phone, countless hours emailing trying to resolve and you are not willing to sort the issue.
MIC TeamMake It Cheaper
Hi Thomas, can you please send us your best contact number as we would really like to help sort the issue out. Thanks, MIC Team
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NatMelbourne
More expensive
The salesperson gave me the wrong figures and information over the phone so our new provider has ended up being more expensive. When I confronted them they admitted they were at fault but did not offer a suitable consolation and I'm currently stuck with the energy provider.
3 comments
MIC TeamMake It Cheaper
Hi Nat, we're very sorry to hear this feedback. Could you please inbox us your contact number? We would really like to give you a call to discuss what has happened and ensure you're on a plan you're satisfied with. Many thanks, MIC Team
Hi,
Unless you can deliver what you promised when you initially made contact last year there's no point wasting anymore of my time.
MIC TeamMake It Cheaper
Hi Nat, would you mind inboxing us your contact number and email address? We'd love the opportunity to look into your file and investigate this further and be in touch with next steps. Thanks, MIC team
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Brian GSoutheast, SA
- 2 reviews
- 1 like
price on electricity
Useless site said it will compare doesn't deliver endless you leave a phone number only want to compare don't want idiots ringing me up
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Sounds Great, then they keep calling
I was all for looking to save money, who isn't, but when there wasn't a saving they asked to do my home, to which i said no don't bother but they kept probing for answers, is you home also with X retailer? is their gas. Why do you tell them to continue to probe for answers when a customer has said no thanks, then a few weeks later i received a call, stating that they had spoke to me before, which is true but had found savings and wanted me to go through it again, yet how can there be savings already after only being a few weeks? to which there wasn't savings, Don't bother calling again unless there really is savings. Huge savings as stated on your website.
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Benny boysydney
Put Me On The DNC List!!!
I have asked 3 different people to put me on the DO NOT CALL list and no surprise surprise no one has listened to me! If it isn't done soon i will be going to the ombudsman.
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Made it more expensive!!
I had a call of [name removed] and he said my contract was up for renewal and put me on a new deal, i assumed he knew what he was talking about but clearly he did not as the deal is more expensive. Also my plan was not even up for renewal so where you got that information from i will never know. What a waste of 30 minutes for me! Thanks [name removed]
1 comment
MIC TeamMake It Cheaper
Hi Hanna, we are very sorry to hear this feedback. We are genuinely a free service, only in the business of saving people time and money by finding more competitive energy deals for them. If you would... Read more
be happy to inbox us your name and number, we would really like the opportunity to resolve this for you and clear up any confusion. Thanks, MIC TeamSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
GKaurasked
Is Create Australia scam? They run refund consultation program for unclaimed money.
Can we really make money with this program?
Charges is up to $6999/-
2 answers
MIC TeamMake It Cheaper
Hi GKaur, thank you for your inquiry. Make It Cheaper is in no way affiliated with Create Australia as such we can not comment on their legitimacy. It may be beneficial to read online reviews and testimonials to see how others have fared when they have engaged their services. I can see that they have a contact number online, perhaps that would be an alternate avenue to check?
Kind regards
MIC Team
Same for me - Who is Create Australia? Sounds fishy to me!
Astridasked
Hi I am about to move into my new home in Wagga Wagga NSW after moving from Townsville. Who can you recommend to give me the best deal?
2 answers
I recently used Make It Cheaper. Customer service was great and got us a great deal. Would totally recommend calling them.
MIC TeamMake It Cheaper
Hi Astrid,
We would be delighted to help you set up a new energy plan for your new home in Wagga Wagga, I will send you a private message in the next few minutes, please reply when you get the chance and I will have one of our energy experts give you a call and discuss the best options for you. Alternatively if you want to give me a call directly on 1300957721 we can start the search together
Bunteeasked
I am looking for solar power system can you recommend a company that is fair and not overcharge?
1 answer
MIC TeamMake It Cheaper
Hi Buntee,
Unfortunately, we can only find cheaper plans not actual solar power systems. Sorry we were unable to help at this stage.
Details
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MIC TeamMake It Cheaper
Hi Ron,
I was sorry to read about your recent experience, I have messaged you privately to follow up. If you could please let me know how you would like to proceed we can take the next steps together.