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Malaysia Airlines

Malaysia Airlines (page 2 of 15)

1.8 from 288 reviews · View Statistics

Reviews

1.8

288 reviews
5
(20)
4
(29)
3
(19)
2
(28)
1
(192)
  • Value for Money
    1.7 (53)
  • Transparency
    1.5 (47)
  • Seat Room
    2.3 (41)
  • Food
    1.8 (41)
  • In-Flight Service
    2.1 (41)
  • In-Flight Entertainment
    2.2 (39)
  • Wi-Fi
    1.3 (11)
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Reviewer Photos & Videos

Vin B.

Vin B.Greater Melbourne (Inner), VIC

Worst customer service at any airport I have ever travelled to in my life

published

Mh128 on 7feb2020. Mel to kul.
Checkin in Melbourne Airport was atrocious.Worst customer service at any airport I have ever travelled to in my life.The check in staff named ESRA at Melbourne Airport was a shocker. Spoke to the supervisor and she didn’t seem too bothered anyway. Spoke to a few other customers of Esra and they said never Malaysian again.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassEconomy
Booking Through Airline
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Very rude customer service

published

Horrible customer service , They are the ripper , lair and rude staff , I booked my business class ticket with Malaysia air and I am traveling with my infant , I want to canceled my tickets because of this recent virus and they say yu can’t get your full money back , all the airlines are giving refund , I don’t know what their problem , always travel from Malaysia but not any more , happy to pay extra but never going to travel from Malaysia , so please beware

Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationIndia Gate, Rajpath, India Gate, New Delhi, Delhi, India
ClassBusiness Class
Booking Third Party
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Absolute rubbish. Very bad service. All staff push you around to each other. We got pushed around 3 days. Very bad

published

Absolute rubbish. Very bad service. All staff push you around to each other. We got pushed around 3 days. VERY VERY VERY bad service. A bunch of liars and idiots.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassBusiness Class
Booking Through Airline
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Horrible customer service- They can lie at your face!

published

We booked wheelchairs for elderly parents. They didn't provide since from check-in, either in transit and KUL or at SYD airport. The staff were rude and ask to await unrealistically. I can see the elderly parent's frustration while I receive them.

We filed complaints about not providing the agreed service. They took a couple of weeks to investigate and we were shocked that Customer Service Executive claimed to have service provided.
Well, it wasn't only the airport ground staff, the Customer Service Executive can lie at your face. Never trust the service they are selling, this is the last booking I even made with them. We had to cancel the ticket to re-book another airline, without refund and compensation.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureKathmandu, Nepal
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
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Ernie

Ernie

  • 2 reviews
  • 1 like
  • Verified customer

NEVER AGAIN

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Kevin A.

Kevin A.Sydney, NSW

Rude staff

published

I traveled from Sydney to Malaysia and back. On both flight I experienced and witnessed staff being dismissive and rude to their guests. The guy sitting next to me asked for a water once on an 8.5 hr flight, it was like he’d asked the flight attendants for McDonald’s. Also I orders the Hindu meal. I’m not Hindu but order this meal as I don’t like beef. The meal is a disgraceful . Six Tony cubes of chicken and a small roti & fruit. The snack was a 3 bean mix and pea sandwich. What a joke.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationKuala Lumpur International Airport Terminal 2, Selangor, Malaysia
ClassEconomy
Booking Third Party
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Cafe Del Mar

Cafe Del Mar

  • 7 reviews
  • 7 likes

Bad Customer Service , Ignorant, Old Plane, Bad food and Late 30 mins!

published

Perth to London return with my family. First time fly with MAS. The plane is old, Customer service is bad, terrible food , Late for 30 mins and on top of it they put us on the ordinary when we booked and paid for extra leg room. The flight manager confirm she will find out what went wrong but she never come back to see us. She's gone and left us . No apology. Never fly with them again.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DeparturePerth WA, Australia
DestinationLondon, UK
ClassEconomy
Booking Third Party
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Robert

RobertSouth East Queensland, QLD

  • 10 reviews
  • 14 likes
  • Verified customer

Never Fly Malaysia Airlines

published

Two first class tickets from Manila to Brisbane. At stopover in Kuala Lumpur Malaysia Airlines transit lounge ground staff gave us boarding passes to disembark in Melbourne. They gave us no advance notice. They offered no apology and refused to explain why we had to go to Melbourne instead of Brisbane. They lost both suitcases which took them an extra 3 days to find. The usual 9.5 hour trip took 29 hours! Will never fly with them again.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureManila, Metro Manila, Philippines
DestinationBrisbane QLD, Australia
ClassFirst Class
Booking Through Airline
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Kim

KimMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like

Excessive delays, terrible food and seat scam

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureAdelaide SA, Australia
DestinationBangkok, Thailand
ClassEconomy
Booking Third Party
See all answers
International Airlines

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Geoff

GeoffNelson, 7011, NZ

  • 15 reviews
  • 11 likes

Malaysia Airlines...............Humph! ................Fly with someone else!!

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureAuckland, New Zealand
DestinationKuala Lumpur International Airport Terminal 2, Selangor, Malaysia
ClassEconomy
Booking Through Airline
See all answers
1 comment
Geoff
Geoff
joe r.

joe r.Greater Melbourne (Metropolitan), VIC

non existent customer service , very disappointed

published

First time booking this airline taking 5 of us

Spent 13k on airfairs (mel to kl to Koh) only to recieve notice that they changed flight schedule and due to there policy of min 90 min stopover I cannot return to next day

This has costed me over 1k and despite seeing if we could discuss arrangements on 12/11 I received a case number saying 7 to 14 business days to respond

Despite 5 further enquires on my behalf no reply

Show you care a kind gesture and courtesy is always acknowledged

Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassEconomy
Booking Third Party
See all answers
1 comment
joe r.
joe r.
NaQ

NaQGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Great customer service

published
Transparency
Value for Money
DepartureKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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Jus

JusSouth East Queensland, QLD

disappointing

published
Food
In-Flight Service
DepartureBrisbane QLD, Australia
DestinationPhuket, Mueang Phuket District, Phuket, Thailand
ClassEconomy
Booking Third Party
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gmgunghalin

gmgunghalinAustralian Capital Territory

  • 2 reviews

Malaysian airlines - horrible customer service for the elderly

published

My mother was unable to walk hence booked a wheel chair. But apparently staff told her in kulalumpur that there are only 2 wheel chairs for old ppl and she has to walk on her own...pathetic how and why should we pay for such bad customer service to our parents. Flight MH140...you are a bad airlines and if this is how you treat your passengers..goodbye forever

Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationHyderabad, Telangana, India
ClassEconomy
Booking Third Party
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deepa d.

deepa d.Greater Melbourne (Outer), VIC

ticket canceled without any notification

published
DepartureCochin, Kerala, India
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
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Sneha

SnehaSydney, NSW

Rude and arrogant staff member in Sydney airport

published

One of the staff member was very rude and arrogant while check in process in Sydney airport. She had knowingly flipped her name tag so that no one can see her name. Not willing to help and very rude to us. My parents were boarding flight MH 140 (22:15) from Sydney to Kualampur on 8th of November. She was in counter number 9 . Very disappointing service from Malaysia airlines. Never flying again with this airlines.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationKuala Lumpur International Airport Terminal 2, Selangor, Malaysia
ClassEconomy
Booking Third Party
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MH128 flight on Nov 6 cancelled

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationBandar Seri Begawan, Brunei
ClassEconomy
Booking Third Party
See all answers
Tim

Tim

  • 2 reviews

Avoid. Still stuck at Melbourne airport, abandoned by airline. Disgrace.

published

Hours upon hours of delays. Connections abandoned and zero help from the airline. Don't know what I'll do now. Have asked for help and told to go away. This is third world attitude and I'm in Melbourne Australia. Disgusting.

Transparency
Value for Money
Seat Room
DepartureMelbourne VIC, Australia
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassPremium Economy
Booking Third Party
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useless

published

Were charged for seats we didnt need to book and are now being charged for seats we were told we wouldnt need to book. Just useless. Id rather swim than travel with these guys again.

Transparency
Value for Money
DepartureAdelaide SA, Australia
DestinationBangkok, Thailand
ClassEconomy
Booking Through Airline
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Nikhil Puttaswamy

Nikhil PuttaswamyGreater Melbourne (Metropolitan), VIC

Worst airlines with the worst cabin crew and customer service staff

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBangalore, Karnataka, India
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
See all answers
Page 2 of 15
See all Malaysia Airlines reviews

Questions & Answers

Hansrudi Brawand

Hansrudi Brawandasked

has malaysia airlines premium economy seats on flights from Perth AUS to Zurich?

No answers
Robby

Robbyasked

Do you only have to pay for your seats if you select in advance or is it free if you select at online check in, 48 hour before your flights?

1 answer
Todd
Todd

I selected them for free online at purchase I'm sure you should be able to select be for flying if not give the a call they will do it over the phone. I rang perth airport services and got a contact number off them they answer straight away. Hope that helps

Mee

Meeasked

If I’m flying from Hanoi to Auckland with Malaysia airlines how much spirits am I allowed to take in my checked on luggage before I have to pay duty? Some places say 5 L some places say 1L , Thankyou

No answers

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