Mh122 flight
Date- 7/3/2020
The service sucks. I booked a flight for my mom with Malaysian airlines. The seats are dirty, the most unhelpful people you will find here. My moms wheelchair guy said to her he will cancel her wheelchair if she asks for anything. Just keep quiet. Who the hell he is to say that. Bloody morons working here. Even the air hostesses are rude. They directly say don’t ask for help, if you need anything walk up to us and we will help. If I’m booking a wheelchair for my mom it obviously indicates her incapability to walk up to them. Don’t waste your money on this airline. No wonder they couldn’t find a lost plane... Worst worst worst!!!

Booking flight from Australia to India return was simple and very easy. Plane was not the cleanest, some cabin crew were exceptional others not so, a mixed bag of good and a age service. Check in for business class was a long wait, not happy about staff allowing economy passengers to use first/ business check in.
Sleep room at KL airport was great for my 12 hr layover. Lounge and showers were great.
For no apparent reason, not one flight left on time.

My husband passed away on our trip to India and as we both had a return ticket from India to Australia, I requested for his ticket to be changed to my daughter’s name so she could accompany me back home. From Malaysia airlines, there was no level of compassion shown by the any members of the team - I was not asking for a free ticket. I was ready to pay for the penalty on the name change but under no circumstances did Malaysian airlines consider my request; they neither cancelled my late husband’s ticket and at a time of loss, with the stress of...

Started with check in. Took us 45 minutes despite being 4th in the row. The check-in desk was manned by extremely inefficient members.
This was followed with filthy seating area with seats that hadn’t been cleaned and the floor in front of us still full of food scraps.
The cabin crew was appalling to say the least. They do not acknowledge any requests for anything and their attitude is easily the worst on an international flight. Not sure why the cabin crew in Malaysian airlines feels more entitled than other airlines. I had a pretty average experience when I flew with them last year and they convinced me it was off the beaten path but a repeat performance has strengthened the proof of Malaysian airlines inhospitality.

Always have to contact them for missing miles. They are measly on rewards, took a 15 hour flight on a partner One World airline and they said they didn't give points. Paid $250 less for an Air NZ flight to South America too and still got reward points. Check in is slow. Slow to reply online. One positive, the peanuts are good but I'd rather have service

I booked Brisbane to Nepal return ticket with MA, and they changed my flights over 8 times, in the end, it left and returned on a different day and flights took over double the amount compared to the original tickets. When I tried to cancel the ticket because it didn’t suit me, they won’t let me because it was a non refundable tickets. My argument was that the new date and times didn’t even resemble the original tickets I agreed to pay. I wouldn’t have purchased them if I had know it left on different date and took over 30hours each way! In the...

Mh128 on 7feb2020. Mel to kul.
Checkin in Melbourne Airport was atrocious.Worst customer service at any airport I have ever travelled to in my life.The check in staff named ESRA at Melbourne Airport was a shocker. Spoke to the supervisor and she didn’t seem too bothered anyway. Spoke to a few other customers of Esra and they said never Malaysian again.

Horrible customer service , They are the ripper , lair and rude staff , I booked my business class ticket with Malaysia air and I am traveling with my infant , I want to canceled my tickets because of this recent virus and they say yu can’t get your full money back , all the airlines are giving refund , I don’t know what their problem , always travel from Malaysia but not any more , happy to pay extra but never going to travel from Malaysia , so please beware

Absolute rubbish. Very bad service. All staff push you around to each other. We got pushed around 3 days. VERY VERY VERY bad service. A bunch of liars and idiots.

We booked wheelchairs for elderly parents. They didn't provide since from check-in, either in transit and KUL or at SYD airport. The staff were rude and ask to await unrealistically. I can see the elderly parent's frustration while I receive them.

We filed complaints about not providing the agreed service. They took a couple of weeks to investigate and we were shocked that Customer Service Executive claimed to have service provided.
Well, it wasn't only the airport ground staff, the Customer Service Executive can lie at your face. Never trust the service they are selling, this is the last booking I even made with them. We had to cancel the ticket to re-book another airline, without refund and compensation.

This is my first ever Airline Review because I felt compelled to write.
Returned last night from our holiday from KL to SYD in Economy Extra Leg Room ROW 9.
We live in a suburb that flights to Asia fly to the rear of our backyard and the same Aircraft left late that evening. I kept an eye on its departure because I was curious how old the Aircraft was and after checking on its flight later, it was a 6 year old aircraft which is very young in flying time.
Well I don't know about the other rows, but I can tell you about Row 9,
1. My TV Screen wou...

I traveled from Sydney to Malaysia and back. On both flight I experienced and witnessed staff being dismissive and rude to their guests. The guy sitting next to me asked for a water once on an 8.5 hr flight, it was like he’d asked the flight attendants for McDonald’s. Also I orders the Hindu meal. I’m not Hindu but order this meal as I don’t like beef. The meal is a disgraceful . Six Tony cubes of chicken and a small roti & fruit. The snack was a 3 bean mix and pea sandwich. What a joke.

Perth to London return with my family. First time fly with MAS. The plane is old, Customer service is bad, terrible food , Late for 30 mins and on top of it they put us on the ordinary when we booked and paid for extra leg room. The flight manager confirm she will find out what went wrong but she never come back to see us. She's gone and left us . No apology. Never fly with them again.

Two first class tickets from Manila to Brisbane. At stopover in Kuala Lumpur Malaysia Airlines transit lounge ground staff gave us boarding passes to disembark in Melbourne. They gave us no advance notice. They offered no apology and refused to explain why we had to go to Melbourne instead of Brisbane. They lost both suitcases which took them an extra 3 days to find. The usual 9.5 hour trip took 29 hours! Will never fly with them again.

I have flown with Malaysia Airlines previously, and so had high expectations when flying from Adelaide to Bangkok. The check in experience in ADL was fine, but the problems started before the plane landed in KL. We almost landed, but but as approaching the runway, the plane violently banked upwards. We ended up circling before landing, and then spent a good 30 minutes slowly heading to the gate once landed. We thought we had missed our connecting flight, but as it turns out, it was delayed by over 3 hours. The transit gate changed several tim...

In March 2019 we decided to fly Auckland to Kuala Lumpur (K.L.), my wife had a conference to attend in K.L.; Malaysia Airlines were a sponsoring airline - we took advantage of the very attractive return fares they were offering. We paid for our return flight with our N.Z. credit card.........all good to this point with the correct debts showing on our card account for the return flight..

About 2 or 3 days before we were due to leave to attend the conference in mid-July we were contacted and asked if we'd like to be upgraded to Business Class f...

First time booking this airline taking 5 of us

Spent 13k on airfairs (mel to kl to Koh) only to recieve notice that they changed flight schedule and due to there policy of min 90 min stopover I cannot return to next day

This has costed me over 1k and despite seeing if we could discuss arrangements on 12/11 I received a case number saying 7 to 14 business days to respond

Despite 5 further enquires on my behalf no reply

Show you care a kind gesture and courtesy is always acknowledged

My father who has dementia got off in KL for stop over on way from Thailand to Melbourne. He forgot to get back on and didnt show for the next flight. 4 days later (yes 4 days he was lost in KL airport and no one could find him) he turned up at a counter for help. Malaysia Air contacted us in Australia. They booked him onto the next flight to Melbourne without any extra charge. Then they had someone stay with him for 4 hours until they could put him on the flight so he couldnt get lost again. That person took him to a room with a bed and shower...

my daughter and i recently used the airline to fly brisbane - KL- Phuket and then back again
when the email came through to checkin for our return flights we did so , the KL -Brisbane leg we were not seated together , so I requested to change our seats ( my daughter is a minor ). The airline then hit me for a fee for us to sit together , considering all our flights were booked and paid for together this was most annoying. Then to top it off our baggage remained in KL when we were home in Brisbane - I realise that these things happen but 2 days...

My mother was unable to walk hence booked a wheel chair. But apparently staff told her in kulalumpur that there are only 2 wheel chairs for old ppl and she has to walk on her own...pathetic how and why should we pay for such bad customer service to our parents. Flight MH140...you are a bad airlines and if this is how you treat your passengers..goodbye forever