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Worst customer service!!!
The service sucks. I booked a flight for my mom with Malaysian airlines. The seats are dirty, the most unhelpful people you will find here. My moms wheelchair guy said to her he will cancel her wheelchair if she asks for anything. Just keep quiet. Who the hell he is to say that. Bloody morons working here. Even the air hostesses are rude. They directly say don’t ask for help, if you need anything walk up to us and we will help. If I’m booking a wheelchair for my mom it obviously indicates her incapability to walk up to them. Don’t waste your money on this airline. No wonder they couldn’t find a lost plane... Worst worst worst!!!
Booking flight from Australia to India return was simple and very easy. Plane was not the cleanest, some cabin crew were exceptional others not so, a mixed bag of good and a age service. Check in for business class was a long wait, not happy about staff allowing economy passengers to use first/ business check in.
Sleep room at KL airport was great for my 12 hr layover. Lounge and showers were great.
For no apparent reason, not one flight left on time.
- Verified customer
Do not ever use
My husband passed away on our trip to India and as we both had a return ticket from India to Australia, I requested for his ticket to be changed to my daughter’s name so she could accompany me back home. From Malaysia airlines, there was no level of compassion shown by the any members of the team - I was not asking for a free ticket. I was ready to pay for the penalty on the name change but under no circumstances did Malaysian airlines consider my request; they neither cancelled my late husband’s ticket and at a time of loss, with the stress of...the funeral arrangements, my family had to stress about getting a second brand new ticket for my daughter to travel back with me. A death in the family is a deeply distraught moment in a persons life - some level of compassion goes a long way in showing support and assistance, this process with the airline has made me rethink of ever using them; on the other hand my other children had been given consideration on the various airlines they traveled with.
- Verified customer
Malaysian (crew)hospitality at its worst and filthy seats!
Started with check in. Took us 45 minutes despite being 4th in the row. The check-in desk was manned by extremely inefficient members.
This was followed with filthy seating area with seats that hadn’t been cleaned and the floor in front of us still full of food scraps.
The cabin crew was appalling to say the least. They do not acknowledge any requests for anything and their attitude is easily the worst on an international flight. Not sure why the cabin crew in Malaysian airlines feels more entitled than other airlines. I had a pretty average experience when I flew with them last year and they convinced me it was off the beaten path but a repeat performance has strengthened the proof of Malaysian airlines inhospitality.
Everything is a hassle
Always have to contact them for missing miles. They are measly on rewards, took a 15 hour flight on a partner One World airline and they said they didn't give points. Paid $250 less for an Air NZ flight to South America too and still got reward points. Check in is slow. Slow to reply online. One positive, the peanuts are good but I'd rather have service
I booked Brisbane to Nepal return ticket with MA, and they changed my flights over 8 times, in the end, it left and returned on a different day and flights took over double the amount compared to the original tickets. When I tried to cancel the ticket because it didn’t suit me, they won’t let me because it was a non refundable tickets. My argument was that the new date and times didn’t even resemble the original tickets I agreed to pay. I wouldn’t have purchased them if I had know it left on different date and took over 30hours each way! In the...end the web based travel company offered to pay for one night stop over accommodation which was now necessary due to flight changes. But did malaysia airline offered anything for inconveniencing me? No.
Worst customer service at any airport I have ever travelled to in my life
Mh128 on 7feb2020. Mel to kul.
Checkin in Melbourne Airport was atrocious.Worst customer service at any airport I have ever travelled to in my life.The check in staff named ESRA at Melbourne Airport was a shocker. Spoke to the supervisor and she didn’t seem too bothered anyway. Spoke to a few other customers of Esra and they said never Malaysian again.
Very rude customer service
Horrible customer service , They are the ripper , lair and rude staff , I booked my business class ticket with Malaysia air and I am traveling with my infant , I want to canceled my tickets because of this recent virus and they say yu can’t get your full money back , all the airlines are giving refund , I don’t know what their problem , always travel from Malaysia but not any more , happy to pay extra but never going to travel from Malaysia , so please beware
Absolute rubbish. Very bad service. All staff push you around to each other. We got pushed around 3 days. Very bad
Absolute rubbish. Very bad service. All staff push you around to each other. We got pushed around 3 days. VERY VERY VERY bad service. A bunch of liars and idiots.
Horrible customer service- They can lie at your face!
We booked wheelchairs for elderly parents. They didn't provide since from check-in, either in transit and KUL or at SYD airport. The staff were rude and ask to await unrealistically. I can see the elderly parent's frustration while I receive them.
We filed complaints about not providing the agreed service. They took a couple of weeks to investigate and we were shocked that Customer Service Executive claimed to have service provided.
Well, it wasn't only the airport ground staff, the Customer Service Executive can lie at your face. Never trust the service they are selling, this is the last booking I even made with them. We had to cancel the ticket to re-book another airline, without refund and compensation.
- Verified customer
This is my first ever Airline Review because I felt compelled to write.
Returned last night from our holiday from KL to SYD in Economy Extra Leg Room ROW 9.
We live in a suburb that flights to Asia fly to the rear of our backyard and the same Aircraft left late that evening. I kept an eye on its departure because I was curious how old the Aircraft was and after checking on its flight later, it was a 6 year old aircraft which is very young in flying time.
Well I don't know about the other rows, but I can tell you about Row 9,
1. My TV Screen wou...
I traveled from Sydney to Malaysia and back. On both flight I experienced and witnessed staff being dismissive and rude to their guests. The guy sitting next to me asked for a water once on an 8.5 hr flight, it was like he’d asked the flight attendants for McDonald’s. Also I orders the Hindu meal. I’m not Hindu but order this meal as I don’t like beef. The meal is a disgraceful . Six Tony cubes of chicken and a small roti & fruit. The snack was a 3 bean mix and pea sandwich. What a joke.
Bad Customer Service , Ignorant, Old Plane, Bad food and Late 30 mins!
Perth to London return with my family. First time fly with MAS. The plane is old, Customer service is bad, terrible food , Late for 30 mins and on top of it they put us on the ordinary when we booked and paid for extra leg room. The flight manager confirm she will find out what went wrong but she never come back to see us. She's gone and left us . No apology. Never fly with them again.
- Verified customer
Never Fly Malaysia Airlines
Two first class tickets from Manila to Brisbane. At stopover in Kuala Lumpur Malaysia Airlines transit lounge ground staff gave us boarding passes to disembark in Melbourne. They gave us no advance notice. They offered no apology and refused to explain why we had to go to Melbourne instead of Brisbane. They lost both suitcases which took them an extra 3 days to find. The usual 9.5 hour trip took 29 hours! Will never fly with them again.
Excessive delays, terrible food and seat scam
I have flown with Malaysia Airlines previously, and so had high expectations when flying from Adelaide to Bangkok. The check in experience in ADL was fine, but the problems started before the plane landed in KL. We almost landed, but but as approaching the runway, the plane violently banked upwards. We ended up circling before landing, and then spent a good 30 minutes slowly heading to the gate once landed. We thought we had missed our connecting flight, but as it turns out, it was delayed by over 3 hours. The transit gate changed several tim...es, with no announcements. When checking in for our return flights 48 hours before, we discovered that there were no free sets available, so had to pay an extra $50 to sit together ( travelling with a young teenager so didnt have a choice). This is obviously a scam to gouge more $. Check in at BKK was a nightmare, no obvious queues, with no one to assist. Spent over an hour in checkout! The food was terrible. As we are vego. We preordered meals which were basically inedible and bland, with no salt or pepper provided. I noticed that the regular meals were given a vegetarian option, which looked far more appealing than what we were given. And not to mention, both flights home delayed. Never again! I should have gone with a cheaper airline, and probably would have had a better customer experience.
Malaysia Airlines...............Humph! ................Fly with someone else!!
In March 2019 we decided to fly Auckland to Kuala Lumpur (K.L.), my wife had a conference to attend in K.L.; Malaysia Airlines were a sponsoring airline - we took advantage of the very attractive return fares they were offering. We paid for our return flight with our N.Z. credit card.........all good to this point with the correct debts showing on our card account for the return flight..
About 2 or 3 days before we were due to leave to attend the conference in mid-July we were contacted and asked if we'd like to be upgraded to Business Class f...or the outway leg of our trip. To do this we had to bid on line, we did, and we were successful in being upgraded, we paid the amount we bid. The flight was fine but being in Business Class with Malaysia Airlines is really nothing "flash"! In fact the compelling reason we upgraded, was because it was a 12 hour flight overnight, but then we admit we did not pay the full Business Class fare;........... So I guess you pay for what you get! Whilst in K.L we were contacted again to see if we'd like to upgrade on the return flight, again we bid and it was indicated we had been successful. Again the flight back to Auckland was overnight leaving K.L. at around 11-30 pm we decided as the conference finished shortly after lunch we'd do some shopping and make our way to the K.L airport which is approx 70 klms from the city. We arrived at the airport around 5-30 p.m.
non existent customer service , very disappointed
First time booking this airline taking 5 of us
Spent 13k on airfairs (mel to kl to Koh) only to recieve notice that they changed flight schedule and due to there policy of min 90 min stopover I cannot return to next day
This has costed me over 1k and despite seeing if we could discuss arrangements on 12/11 I received a case number saying 7 to 14 business days to respond
Despite 5 further enquires on my behalf no reply
Show you care a kind gesture and courtesy is always acknowledged
Great customer service
My father who has dementia got off in KL for stop over on way from Thailand to Melbourne. He forgot to get back on and didnt show for the next flight. 4 days later (yes 4 days he was lost in KL airport and no one could find him) he turned up at a counter for help. Malaysia Air contacted us in Australia. They booked him onto the next flight to Melbourne without any extra charge. Then they had someone stay with him for 4 hours until they could put him on the flight so he couldnt get lost again. That person took him to a room with a bed and shower...so he could sleep and freshen up. They called again once he was on the flight. OMG, my sister and I were stunned at how amazing their customer service was to help an elderly man and with no cost to us either. Amazing!
my daughter and i recently used the airline to fly brisbane - KL- Phuket and then back again
when the email came through to checkin for our return flights we did so , the KL -Brisbane leg we were not seated together , so I requested to change our seats ( my daughter is a minor ). The airline then hit me for a fee for us to sit together , considering all our flights were booked and paid for together this was most annoying. Then to top it off our baggage remained in KL when we were home in Brisbane - I realise that these things happen but 2 days...
Malaysian airlines - horrible customer service for the elderly
My mother was unable to walk hence booked a wheel chair. But apparently staff told her in kulalumpur that there are only 2 wheel chairs for old ppl and she has to walk on her own...pathetic how and why should we pay for such bad customer service to our parents. Flight MH140...you are a bad airlines and if this is how you treat your passengers..goodbye forever
Questions & Answers
has malaysia airlines premium economy seats on flights from Perth AUS to Zurich?
Do you only have to pay for your seats if you select in advance or is it free if you select at online check in, 48 hour before your flights?
I selected them for free online at purchase I'm sure you should be able to select be for flying if not give the a call they will do it over the phone. I rang perth airport services and got a contact number off them they answer straight away. Hope that helps
If I’m flying from Hanoi to Auckland with Malaysia airlines how much spirits am I allowed to take in my checked on luggage before I have to pay duty? Some places say 5 L some places say 1L , Thankyou
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