Mh128 on 7feb2020. Mel to kul.
Checkin in Melbourne Airport was atrocious.Worst customer service at any airport I have ever travelled to in my life.The check in staff named ESRA at Melbourne Airport was a shocker. Spoke to the supervisor and she didn’t seem too bothered anyway. Spoke to a few other customers of Esra and they said never Malaysian again.

Horrible customer service , They are the ripper , lair and rude staff , I booked my business class ticket with Malaysia air and I am traveling with my infant , I want to canceled my tickets because of this recent virus and they say yu can’t get your full money back , all the airlines are giving refund , I don’t know what their problem , always travel from Malaysia but not any more , happy to pay extra but never going to travel from Malaysia , so please beware

Absolute rubbish. Very bad service. All staff push you around to each other. We got pushed around 3 days. VERY VERY VERY bad service. A bunch of liars and idiots.

We booked wheelchairs for elderly parents. They didn't provide since from check-in, either in transit and KUL or at SYD airport. The staff were rude and ask to await unrealistically. I can see the elderly parent's frustration while I receive them.

We filed complaints about not providing the agreed service. They took a couple of weeks to investigate and we were shocked that Customer Service Executive claimed to have service provided.
Well, it wasn't only the airport ground staff, the Customer Service Executive can lie at your face. Never trust the service they are selling, this is the last booking I even made with them. We had to cancel the ticket to re-book another airline, without refund and compensation.

I traveled from Sydney to Malaysia and back. On both flight I experienced and witnessed staff being dismissive and rude to their guests. The guy sitting next to me asked for a water once on an 8.5 hr flight, it was like he’d asked the flight attendants for McDonald’s. Also I orders the Hindu meal. I’m not Hindu but order this meal as I don’t like beef. The meal is a disgraceful . Six Tony cubes of chicken and a small roti & fruit. The snack was a 3 bean mix and pea sandwich. What a joke.

Perth to London return with my family. First time fly with MAS. The plane is old, Customer service is bad, terrible food , Late for 30 mins and on top of it they put us on the ordinary when we booked and paid for extra leg room. The flight manager confirm she will find out what went wrong but she never come back to see us. She's gone and left us . No apology. Never fly with them again.

Two first class tickets from Manila to Brisbane. At stopover in Kuala Lumpur Malaysia Airlines transit lounge ground staff gave us boarding passes to disembark in Melbourne. They gave us no advance notice. They offered no apology and refused to explain why we had to go to Melbourne instead of Brisbane. They lost both suitcases which took them an extra 3 days to find. The usual 9.5 hour trip took 29 hours! Will never fly with them again.

First time booking this airline taking 5 of us

Spent 13k on airfairs (mel to kl to Koh) only to recieve notice that they changed flight schedule and due to there policy of min 90 min stopover I cannot return to next day

This has costed me over 1k and despite seeing if we could discuss arrangements on 12/11 I received a case number saying 7 to 14 business days to respond

Despite 5 further enquires on my behalf no reply

Show you care a kind gesture and courtesy is always acknowledged

My mother was unable to walk hence booked a wheel chair. But apparently staff told her in kulalumpur that there are only 2 wheel chairs for old ppl and she has to walk on her own...pathetic how and why should we pay for such bad customer service to our parents. Flight MH140...you are a bad airlines and if this is how you treat your passengers..goodbye forever

One of the staff member was very rude and arrogant while check in process in Sydney airport. She had knowingly flipped her name tag so that no one can see her name. Not willing to help and very rude to us. My parents were boarding flight MH 140 (22:15) from Sydney to Kualampur on 8th of November. She was in counter number 9 . Very disappointing service from Malaysia airlines. Never flying again with this airlines.

Hours upon hours of delays. Connections abandoned and zero help from the airline. Don't know what I'll do now. Have asked for help and told to go away. This is third world attitude and I'm in Melbourne Australia. Disgusting.

Were charged for seats we didnt need to book and are now being charged for seats we were told we wouldnt need to book. Just useless. Id rather swim than travel with these guys again.