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Malaysia Airlines

Malaysia Airlines (page 3 of 15)

1.8 from 295 reviews · View Statistics

Reviews

  • Value for Money
    1.6 (60)
  • Transparency
    1.4 (54)
  • Seat Room
    2.2 (43)
  • Food
    1.7 (43)
  • In-Flight Service
    2.1 (43)
  • In-Flight Entertainment
    2.2 (41)
  • Wi-Fi
    1.2 (13)
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gmgunghalin

gmgunghalinAustralian Capital Territory

  • 2 reviews

Malaysian airlines - horrible customer service for the elderly

published

My mother was unable to walk hence booked a wheel chair. But apparently staff told her in kulalumpur that there are only 2 wheel chairs for old ppl and she has to walk on her own...pathetic how and why should we pay for such bad customer service to our parents. Flight MH140...you are a bad airlines and if this is how you treat your passengers..goodbye forever

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deepa d.

deepa d.Greater Melbourne (Outer), VIC

ticket canceled without any notification

published
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Sneha

SnehaSydney, NSW

Rude and arrogant staff member in Sydney airport

published

One of the staff member was very rude and arrogant while check in process in Sydney airport. She had knowingly flipped her name tag so that no one can see her name. Not willing to help and very rude to us. My parents were boarding flight MH 140 (22:15) from Sydney to Kualampur on 8th of November. She was in counter number 9 . Very disappointing service from Malaysia airlines. Never flying again with this airlines.

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MH128 flight on Nov 6 cancelled

published
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Tim

Tim

  • 2 reviews

Avoid. Still stuck at Melbourne airport, abandoned by airline. Disgrace.

published

Hours upon hours of delays. Connections abandoned and zero help from the airline. Don't know what I'll do now. Have asked for help and told to go away. This is third world attitude and I'm in Melbourne Australia. Disgusting.

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useless

published

Were charged for seats we didnt need to book and are now being charged for seats we were told we wouldnt need to book. Just useless. Id rather swim than travel with these guys again.

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Nikhil Puttaswamy

Nikhil PuttaswamyGreater Melbourne (Metropolitan), VIC

Worst airlines with the worst cabin crew and customer service staff

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Business Class Review

published

Flight MH125 from KL to Perth on 3 October in business class. Very old plane, seats were like those typically found in the economy cabin, food was sub standard (the hot dish was served cold) as was the entertainment. Incredibly disappointing given the cost of a business class ticket. This service is not in the same league as Singapore Airlines or even Thai for that matter. I tried the service given I am a regular traveller to London but will not do so again.

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BTILS

BTILSSouth East Queensland, QLD

  • 2 reviews

A scam take booking then change fare rules

published

Business class booked for 2 people
Kuala Lumpur to brisbane
A very competitive rate to say the least.
Flight ,food ,service was not business class comparing to all one world partners actual was more like a budget airline would offer.
The to cap it off status points given what a joke
Called my service centre qantas and asked why so little points and i got an answer that it was an business flight booked at economy grade
What a crock of the proverbial called malaysia and was told they would get back too me

Never again will i travel with this airline

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Sacha I.

Sacha I.Sydney, NSW

Food is not so great. Ok overall

published

My only dissatisfaction was the food. On a long haul flight, the food on 4 separate flights was awful!
The flight attendants are friendly enough, seats comfy enough. But I won’t fly this airline again purely for the food

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Michael T.

Michael T.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Very Impressive, Have Already Booked Again

published
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really unimpressed

really unimpressedSouth East Queensland, QLD

  • 3 reviews
  • Verified

Can’t complain

published

Flew from Australia to Vietnam with Malaysia with no issue. Great to see cabin crew helping those with small children. Food was not to my taste but good flight overall.

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Sabby

Sabby

  • 6 reviews
  • 1 like
  • Verified

Horrible experience

published
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Sarah R.

Sarah R.Sydney, NSW

Terrible experience

published
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mrluvpants

mrluvpants

  • 4 reviews
  • 1 like

Terrible service!

published
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george bouzidis

george bouzidisPerth, WA

  • 43 reviews
  • 39 likes
  • Verified

Deterioration of a Great Airline

published
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Booking Fee and Payment

published

Book now, Pay later is absolutely not beneficial, for a $20 fee you have only 2 days to make full payment.

Other than paying by credit card, the other payment options such as PayPal or Poli does not work.

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Laurie

LaurieSydney Surrounds, NSW

  • 4 reviews
  • 5 likes

Great Airline for price

published

On a recent trip, we flew from London to Sydney with Malaysia Airlines with a 5hr layover in Kuala Lumpur. We found the service, food, hosts & value for money were great. Would definitely use them again.

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Break my suitcase but it's not their responsibility!

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Poor booking system and global customer contact centre “gccc”

published

The booking system stalls and have glitches at times. My ticket had the wrong times, date and fare type after confirmation of payment and issuance of ticket. Contacted the reservation centre immediately to resolve the problem. They wouldn’t change my ticket time without charging me the change fee. After countless emails and phone calls to clarify, they responded with ‘stock-standard’ responses that are arrogant, non-chalant, not putting their customer first. Crap service to be honest. People over the phone are generally polite and willing to help, but the ones over at Global Customer Contact Centre are crap. See below excerpt of email.

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Page 3 of 15
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Questions & Answers

Hansrudi Brawand

Hansrudi Brawandasked

has malaysia airlines premium economy seats on flights from Perth AUS to Zurich?

No answers
Robby

Robbyasked

Do you only have to pay for your seats if you select in advance or is it free if you select at online check in, 48 hour before your flights?

1 answer
Todd
Todd

I selected them for free online at purchase I'm sure you should be able to select be for flying if not give the a call they will do it over the phone. I rang perth airport services and got a contact number off them they answer straight away. Hope that helps

Mee

Meeasked

If I’m flying from Hanoi to Auckland with Malaysia airlines how much spirits am I allowed to take in my checked on luggage before I have to pay duty? Some places say 5 L some places say 1L , Thankyou

No answers
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