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Malaysia Airlines

Malaysia Airlines (page 4 of 15)

1.8 from 295 reviews · View Statistics

Reviews

  • Value for Money
    1.6 (60)
  • Transparency
    1.4 (54)
  • Seat Room
    2.2 (43)
  • Food
    1.7 (43)
  • In-Flight Service
    2.1 (43)
  • In-Flight Entertainment
    2.2 (41)
  • Wi-Fi
    1.2 (13)
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Robert C

Robert CSydney, NSW

  • 2 reviews
  • 1 like

Forget joining MAS Enrich Membership

published

Received email from them on 16 May promoting discount for business class. Contacted them on 17 May and was told to contact reservation. On booking on 23 May, I was told all seats sold despite it is supposed on end on 27 May. Today 25 May, I received another email saying final call and ending on 27 May. Enrich attitude is could not care less whether you want to fly MAS or not

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WKT

WKTSydney, NSW

Do not fly with Malaysia airlines as you get bumped off when seats are over-booked

published
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Todd

ToddPerth, WA

  • 4 reviews
  • 4 likes

Fantastic customer service.

published
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Deepa

DeepaSydney, NSW

Action taken for the cancellation of flight

published

we booked Malaysian Airlines for our aged parents from Sydney to Bangalore for march 31st. we got a mail from them that Kualalumpur connection flight got cancelled and they need to wait there for 18 hours for the next flight. It will be a problem for them to wait for a long time unless airlines do some alternative options or hotel arrangements.i will surely come up with a review based on what airlines is going to do in this matter.

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Felt like Oliver Twist

published

Recently I flew to Malaysia, all excited, never had any issues with the Airlines. Alas, sadly things have changed for the worse. I was feeling a little sick in the stomach and asked one of the cabin crew member for a bottle of water, I was promptly refused. Her reply was, "no I can't give you one, it is only for business class passengers" and walked away. I felt so hurt. I have worked in customer service and I would have certainly handle the situation a lot better. Sad, I have had some wonderful memories flying MAS.

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Ali

AliSydney, NSW

  • 4 reviews
  • 5 likes

Didn't get any service

published
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Better crew attitude but still very poor cabin product.

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Bad customer service

published

Spent an hour on check in queue and refused check in as told in wrong line at Melbourne airport.
Since no clear signage were displayed, lady on counter 47 was so rude does not deserve this job.
Never again with Malaysia airlines.

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Unhappy Lady

Unhappy LadyBrisbane

  • 3 reviews
  • 2 likes

Rubbish online booking system

published

I have carefully entered my middle names on the website, and when it finalized the booking, they disappeared. When i called to change it they said i need to submit an email for them to review..otherwise I'll be charged RM150! I have to fly the next morning as my dad was sick, they didn't care and said I still have to pay the fee. I did it anyway as what's important is not the money but for me to get back home to see my sick father. So can Malaysia Airlines please please please get your act together?..this is 2019..and your system is still not reliable? also, no human factor considered and I have to pay the price for your unreliable system which causes the issue in the first place? I'm surprised you still survive after all this while.

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Mishandling of luggage

published

Baggage drop took an hour coz only 2 counters . Baggage delayed for 7 hours and scratches everywhere. Bad experience with this airline of how they handle baggage.

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Unfriendly and authoritarian stewardess

published

I am a frequent flyer and booked return flight Perth to Manila thru Flight Centre. Worst airline Stewardess. They will turn their back even a passenger is not yet finished speaking, so the announced "ask a friendly staff if you need assistance" is just a propaganda. They were even scolding passengers if a passengers are not aware or forgot to do the sops during take off and landing acting like they are authorities or mothers who feed you that's why you should follow- instead of saying it in a nice way.

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SteveExANZ

SteveExANZPERTH

  • 7 reviews
  • 10 likes

Lost the plot

published
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Bad customer service at Melbourne airport. No coordination between checking staff. I will not recomm

published

Bad customer service. At Melbourne airport. No coordination, staff can see long queues, but do nothing. They just chat among to their colleagues.

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Ken

KenSydney

  • 4 reviews
  • 1 like

Flight MH123 ; KL to Sydney.

published

The customer service from inflight crew was NON EXISTENT, apart from ONE hostess.It was as bad as a very SPITEFUL police force.The air con was much too cold to......At KLIA too, it is very OPPRESSIVE going through Immigration.We are NOT all members of the terrorists called MOSSAD !
Realistically, one thinks these issues would happen a LOT LESS, if the Australian Government was better to neighbours in the region.Surely just COMMON SENSE...

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Extremely poor personnel at Melbourne Airport. In general, poor airline.

published

Counter staffs are not well trained, rude and impolite. Poor mannerism resulted with no loyalty from us. Invest in training your ground staffs, perhaps that will save you the hassle of being penalised all the time for horrendous customer service.

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Ruth

RuthParkdale

  • Verified

After being a loyal customer for over 40years I am saying goodbye to this airline

published
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Akash

AkashMelbourne

  • 2 reviews
  • 1 like

Boycott this airlines

published

Delayed for 3 hrs on 28/11/18 00.40 am original departure time but no proper updates from Captain terrible service not much precheck done.

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Discriminatory policy towards disabled passengers

published

I am an Enrich member flying on Malaysia Airlines for over 30 odd years. I have a physical disablity and their recent changes in seating makes it very discriminatory for disabled passengers. According to their new policy, people using wheelchairs cannot pay and upgrade to premium economy class. And in the economy section, we cannot choose a seat but can only accept what is alloted by the airline. In this case, the allocted seat was almost at the back of the plane. A very long walk for those with physical disabilities.
Very disappointing and discriminatory. You are going to lose me as your customer.

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Darshanee

DarshaneeGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified

Do not fly with them!

published

I paid for business class with this airline and to my horror, my seat had a faulty screen and I couldnt even listen to music. the whole 8 hr flight from singapore to Australia was me starring at the seat in front of me! I would have been better off in economy. I contacted them to refund me the difference of a business class ticket and an economy ticket and they wouldnt refund me!
When anyone pay for business class, you expect comfort!

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Ruby

Ruby

  • 2 reviews
  • 1 like

Worst experience of my Life

published
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Page 4 of 15
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Questions & Answers

Hansrudi Brawand

Hansrudi Brawandasked

has malaysia airlines premium economy seats on flights from Perth AUS to Zurich?

No answers
Robby

Robbyasked

Do you only have to pay for your seats if you select in advance or is it free if you select at online check in, 48 hour before your flights?

1 answer
Todd
Todd

I selected them for free online at purchase I'm sure you should be able to select be for flying if not give the a call they will do it over the phone. I rang perth airport services and got a contact number off them they answer straight away. Hope that helps

Mee

Meeasked

If I’m flying from Hanoi to Auckland with Malaysia airlines how much spirits am I allowed to take in my checked on luggage before I have to pay duty? Some places say 5 L some places say 1L , Thankyou

No answers
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