Reviewer Photos & Videos
Worst Airline. Never travel with Malindo.
My family travelled to India from Australia. It was hardest ever time to spend those 18 hours on board including 2 transfers. (As not mentioned on the ticket that the flight will change at Bali). Seats were not comfortable at all, no legroom, no toilet paper, soap or hand towel in the toilet. The aircon does not work. No water to offer, meals were paid and was mentioned on tickets but the air hostesses declined to offer the meals and asking for cash to be paid for the same. They were charged $51, for just half a serve of one meal at one time. I...n the next connecting flight from KL the same thing happened again. The air hostesses refused to offer any beverage with meals, even after paying $78 which includes a bottle of water. I recommend everyone not to travel with this airline, such a wastage of money, time and it is totally discomfort. One of the worst airlines to travel with. No words.
Not Inexpensive just Cheap
They charge $77 just to have a name amended!!! No other changes , Passport number , Flight details all remained same, I spoke with customer service twice and they just declined the requests!!. Will pay more for a better airline always . #neverMalindo
i traveled to CMB to MEL.The booking flight (CMB to KUL)was late 2 hrs and because of that i missed the other (KUL TO MEL)flight.So I additionally paid money to another flight.while i was waiting another flight (12 hours) i heard that a lot of Malindor flights were late. Still they didn't pay my money and i advice this is not a affordable flight to travel .if you want to waste both of your money and time that is the only reason you wanna select this nonresponsible Malindor air.
Worst airline! Would not travel again with them!
Extremely poor service from this airline. Firstly, when we made the booking, we purchased seats so our family could sit together. There was 5 of us travelling in total and only 3 of the purchased seats were confirmed, even though we allocated and booked at the same time and PAID THE EXTRA COSTS at the time of booking. I called their office regarding the seats and they told me there was nothing booked for the other 2 passengers and that we had to PAY AGAIN! We tried to explain that we had already purchased these seats but they were adamant that ...we did not, so we ended up paying extra for another 2 seats. We know we have been double charged for the seats as the amount deducted from our account takes into consideration the extra seats. Secondly, we specifically requested a special meal for us and had to call to arrange this. I spoke to the first staff member to change this on my booking and she confirmed that it was changed. I had double checked with her to make sure it was and when I called the office again, they also told me that it was changed to the special meal. I pointed out that this wasn't reflected in the itinerary however they assured me that it was changed in the system and that we were all set. When we arrived on the flight, the attendants informed us that they did not have our meal on board since they were not aware of our special meals. So, we were NOT provided with any meal throughout the whole flight. Lastly, the entertainment systems did not work on all seats in our row. The TV kept crashing, was lagging and frozen. We eventually gave up. It was a long and boring flight with no food and no entertainment and I would not recommend travelling with Malindo Air.
AVOID AT ALL COSTS!
On the way from Sydney to Bali the flight wasn't too bad, you can't honestly expect much when you're paying a "low" price.
But on the way back from Denpasar ( Bali ) to Sydney on an OD171 flight the night started off with a one hour delay simply because there was absolute chaos on the gate just before boarding the plane with people from various destinations left confused as to where they were meant to go due to absolute disorganised staff. After a long flight with poor food and just cups of water, I finally arrived in Sydney only to wait one hour for my baggage and then to find out that the lock had been ripped out of my bag and the zipper had been torn apart, absolutely poor service never ever again flying with this airline again.
- Verified customer
Worst experience ever
I had a very unpleasant situation with Malindo Air. I bought tickets to Bali, however about a 6 weeks before my travel I found out that I may not be able to travel these dates so I contacted the customer service to find out if it’s possible to return those tickets and how much I could get back. They told me to fill the request form and wait for the answer. That’s what I did. I was waiting patiently and as I was not receiving any answer in the meantime I was doing my best to be able to travel on the planned days. Then just a week before my trave...l, when I was ready to go I received a refund which was $150 out of $600 I paid... No e-mail, no message, just a bank transfer. I contacted them again saying I’d like to get either my tickets or the money back as it is all some kind of misunderstanding. Malindo replied that my tickets were bought “under promotional offer” and they are unreturnable so all I can get back is tax thad I had paid. Well, the point is that my tickets weren’t “super saver” but “value”. I had bought them through official website plus I had purchased an extra luggage so I don’t understand how come my tickets became promotional and unrefundable... At some point they just started ignoring my e-mails. How professional is that? I am not happy the way they dealt with this situation. I’m truly offended by the way the company treated me. All customers should matter, not only those who don’t have any complications. That’s the first time that a professional company made me feel offended. I’ll definitely never use Malindo Air again and none of people I know will either.
- Verified customer
Broken Seat Recliners
Service on board is good, but when it comes to contacting the customer service online they are slow to reply and havent solve the problem yet already 2 months waiting. I take Malindo regularly as they have good plane service, sitting space is better then AirAsia, but unfortunately i kept finding broken seat recliners. First one was on OD151, second was OD155. And the stewardess helped me find the one that arent broken. I realized they have more broken recliners then i thought, thought i was just unlucky. From Perth to Kuala Lumpur is almost 6hr. For me its very tiring to sit straight for 6hr especially im doing this trip frequently. I have send emails but so far, they have not come back to me. I'm a bit hesitant to go with Malindo now.
Don't hesitate to fly malindo
We just did a return trip from Sydney to Bali and couldn't be happier with our flights. The flight times are convenient ,particularly if you have to travel a few hours to get to the airport. Mid morning flight meant we were by the pool in the late afternoon. A late return flight essentially gave us a full day to play with. The hostesses looked after everyone , we were given hot meals on both flights and as much water as needed. Snacks can be purchased in $aust.
Pathetic customer service
Pathetic customer service. Please don’t fly with Malindo air.they have very bad aircraft, food was unhygienic. Toilets were not clean as well . Flight attendant was rude and nasty. ist and last time travelling with them
Very poor service, the airline seem to leave customers so to pay extra. No customer service, totally unprofessional. Won't travel on it again, can't recommend. They should have some serious training.
Nice Surprise - Comfortable flight, Meal was excellent! Good staff!
A friend and I booked a ticket to Bali on Melindo. Notwistanding my doubts. I was instantly reassured by the appearance of the plane and the staff! So polite and helpful (can I also say attractive?). We weren't sure if we were going to receive a meal and when it arrived we were so plesantly surprised - one of the best airline foods we'd ever had! We both agreed it was a really nice flight and we would fly with them again.
- Verified customer
Better than most full service flights
It is a low cost carrier but the service was brilliant. We flew from Perth to Kulala Lumpur, it is a fully serviced flight with a meal and drinks- alcohol included and the children loved that it had screens and in flight entertainment. I was impressed.
Couldn’t give less than 1 * unfortunately
Flight OD 171 Bali to Sydney Thursday 22/08 supposed to take off at 10.35pm, but we didn’t move till midnight.
Absolutely a disgrace of an airline, staff are rude and absolutely incompetent! The flight was late 2 hours and nobody ever mentioned or advice about the delays.
Food is pathetic and you cannot see a sign of customer service, staff members need some serious training in everything!
Plain old and dirty, no in-flight entertainment app or screen, a very expensive flight for a cheap and nasty airline.
Staff from hell!
I have been flying for over 30 years now and never have I had the misfortune to experience such horrendous staff! We were a party of four flying from Melbourne to Bali and each of us had 15kg. As a family travelling together we’ve always worked on the total baggage allowance which was 60kg in this instance. But we had only 45kg in total although one case was 22kg. At check-in the female staff member advised us they couldn’t check-in the bag as it was 22kg although we pointed out our full total was 60kg and we were clearly less than that.
- Verified customer
My luggage was broken. Applause to their staff of doing it. They use sticker to cover to broken part which it cannot be seem until I tear it down after I reach home. Who will notice the broken part when it was seal.
I cannot claim for the compensation.
I wrote email to them and no follow up at all. Until I call them up only tell me cannot claim. If there is a zero review, I would like to do so.
Garbage do not use this airline!!!
Garbage! Booked a flight after being told we could then pick our seats( family of 4) try to call to change and on hold 50+ minutes then give up! Try to cancel and they want $150pp
48 hour delay!
24 hour delay.. emailed 30 mins before check in.. next day.. emailed 30 minutes before check in.. another 24 hour delay. Staff failed to tell customers that the plane was more than likely not going to arrive and we should make other travel arrangements. When we finally were able to check in.. the system was down.. waited 45 minutes.. Missed 2.5 days of my holiday. I understand technical issues can not be avoided, the lack and poor communication is the issue here. We should have been advidsed to make other travel arrangements. Staff were getting abused at check in for the airlines incomptency and it was no their fault!! DO NOT FLY WITH THEM
A good Flight with Malindo from Melbourne to Bali return.
On time. Bali Flight. I flew from Melbourne to Bali return. No mishaps on time and budget airline so don't expect tea or coffee. Offered water in a cup only. Otherwise you could buy water and soft drinks. Comfortable seats and more leg room. Pillow supplied but need to supply own head phones. Had a safe and pleasant journey. Will travel with them again. A budget airline so don't expect too much. The meal was adequate and basic.
Does Malindo meet the international mark? Forget it!
The flight from Adelaide to Bali on 2/7/19 had its toilet leaking. No entertainment, rough and bumpy. Return flight had the entertainment screens but most of them were not working
Horrible experience. Flight from Bali to Melbourne. 6hr trip with no entertainment options, none of the tv were working. No tea or coffee was offered but they announced over the pa that business class was offered hot beverages. I got a 1/4 of a plastic cup of water given. The hostesses looked like they did not want to be there. I was very uncomfortable and seating seemed to close for people to move slightly. Will never fly with Melindo Air again.
Questions & Answers
was booked to go to Bali on the 10/10/2020 , cannot find any info re if has been canceled due to covid19..any
info would be appreciated
Malindo Air is permanently cancelling flight from Sydney to Bali from 31 May 2020 and Adelaide to Bali later in the year. Has anyone been notified or received a refund - not Covid-19 related as this is a permanent change to their flight routes. I booked 6 return flights for Christmas 2020 on 27 Feb 2020 which I think is probably illegal of Malindo Air to sell flights after a date of a permanent cancellation is known. Will be taking this up with ACCC.
I booked a return flight in April 2020 and Malindo cancelled the flight from KL to Colombo before the travel ban and they are refusing to refund. They are only offering a travel voucher. I will speak to my travei insurance to see if I could get them to pay me out on this.
I booked a flight from Sydney to Bali for Sep 2020 and was notified in Mar 2020 that the flights would be cancelled and refund issued within 30 days. Still have yet to see the refund after 49 days. Just been told two more weeks every time I call. Now they just hang up on me.
Thanks for letting me know. Did they say the route was cancelled Syd to Dps In the email that they sent you?
So far they haven’t admitted it publicly.
I only just booked my 6 return flights on 27 February - can believed they took my booking when they planned to cancel route. I might try calling as well.
Many Thanks Sally
Why won’t you give our money back
I want my money refunded malindo air owe me
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.