I was notified today that our flight to Bali in June has been cancelled, I contacted malindo air and they went step by step with me through the refund process and told me I'm entitled to a full refund as they cancelled but I don't understand why this takes 30 days. Will see how long it does take as I wish to book with another carrier.
- Verified customer
Broken Seat Recliners
Service on board is good, but when it comes to contacting the customer service online they are slow to reply and havent solve the problem yet already 2 months waiting. I take Malindo regularly as they have good plane service, sitting space is better then AirAsia, but unfortunately i kept finding broken seat recliners. First one was on OD151, second was OD155. And the stewardess helped me find the one that arent broken. I realized they have more broken recliners then i thought, thought i was just unlucky. From Perth to Kuala Lumpur is almost 6hr. For me its very tiring to sit straight for 6hr especially im doing this trip frequently. I have send emails but so far, they have not come back to me. I'm a bit hesitant to go with Malindo now.
- Verified customer
Bad and horriable experience.
We fly in june from amritsar to melbourne.I am very much excited about my lives first air journey but malindo spoiled it .Two unexpected long delays are there.At denpasar me and my mom suffered a lot.I can't explain that experience in few words.from Bali , flight haven't provide us vegi meal bocz of 16 hrs delay we haven't any food at balli.Handle of one of the briefcase was found broken.I have complaint it on two or three sites but couldn't find any reply.Now i want to change my ticket date and again no one is taking it seriously and taking responsibility .I am very much irritated from the services.
Booked to fly from Brisbane to Bali return with my partner in March 2019..
I have flown with Malindo Air previously and it was OK...So recently I booked two tickets from Brisbane to Bali return for March 2019 which I paid for with my Visa card...About two weeks prior to the trip my partner had a family emergency and had to cancel..I was unable to cancel her ticket so my daughter decided to come to Bali with me, rather than waste a ticket..Contacted Malindo Air customer service 10 day prior to the depature date and was advised that they do not transfer tickers from one person to another regardless of the reason...I am disappointed because this policy seems very unfair...My booking reference XLPRKG..I cant upload my ticket details as this program doesnt allow me to access my screenshots or emails..
Appalling value for money
I recently travelled on Malindo Air which I know is a budget airline. But to have to pay for ear phones to listen to the movie is appalling. I paid close to $ 1000 to travel one way back to Perth from India. The food was enough to only feed a child. They only offer apple and mango / orange juices water and tea and coffee . The juices are very sweet which will cause you to develop diabetes. The food is average. Service on board is not bad. Charging for blankets too is pathetic. The planes are small and have only two toilets on board. Checked in ...allowance is only 25 Kgs whereas all other airlines offer 30 kgs. If you can get a better deal on another airline avoid this cheap airline that provides absolutely no value for money for the price they charge. Even Air Asia is better than this airline and what it offers. Malindo is highly avoidable.
- Verified customer
Not great at all
We flew from Melbourne to Bali on Christmas Eve - the flight was fine itself but the aircraft was super old, we had been advertised in flight entertainment prior to our flight so we didn't bring any materials, and the plane didn't even have TV's in the back of the seats because it was so old!
When baggage came, we waited where we were told to wait for almost an hour, and finally got told by someone that the baggage area has changed and to move to a different one. We then waited with a lot of other unhappy people for another 45 mins and when ...our luggage FINALLY came, it got stuck with a bunch of other bags before it made it to the conveyor belt. We waited for ages while the alarms went off and no one came, more bags were loaded and the bags didn't budge at all. We eventually had to jump up and pry the bag out ourselves so about 10 other people could get their bags. Then on the way BACK from Bali to Melbourne on the 3rd of Jan, our family of 4 purchased the headphones as we didn't know they weren't complimentary. Once purchased, we found out that for the entire flight the in flight entertainment wasn't working. So for the entire flightm no one came to us to let us know, it was just quietly broadcast over the speakers. No refunds, no offers, just a boring flight. I was also quite unwell during the flight and it was the first time I had ever used a vomit bag on a plane (not their fault I was sick of course but I am a frequent flyer so it was probably the dreaded Bali Belly!) I was on a window seat and struggled to move, the air hostess told me (after I waited with it on my tray for a long time) it needed to be 'flushed down the toilet' and she can't take it right now. So I was trying to get out of my seat but couldn't, and she eventually came back and grabbed it. I am unsure of the protocol, it was all sealed up etc and I don't know what I am meant to do but I didn't think it needed to be flushed, I honestly thought you are assisted if you are unsure what you're meant to do! All in all, this wasn't a great experience. It wasn't the most budget flight I could find either which is disappointing, I am yet to hear back from the company so if they reply and offer a refund or compensation I will update my review to reflect so.
- Verified customer
Multiple fails, proper budget airline
Certainly not a glowing review from us in relation to this flight. So many things made my first Malindo experience a poor one, which I don't intend to repeat. Here goes:
1. Trying to check the status of our flight the night before, Malindo's website system said the flight didn't exist. I double checked and triple checked the details I was entering, making sure I did so as the webpage instructed. Fail.
2. Even after checking in online, the "bag drop" process at the airport was ridiculously inefficient, the queue took so long to get throug...h and the time taken was as if we hadn't already checked in. I noted to the check-in lady the time, she noted that Malindo's check-in system is antiquated and takes far longer to use than every other airline's system. Fail. 3. No entertainment system on a flight over 6 hours. Old aircraft that just doesn't have it fitted. The airline obviously knows that particular aircraft doesn't have entertainment fitted, so an automated courtesy email to passengers would be considered good customer service, so that your customers don't turn up unprepared without a book or magazines or own device with pre-loaded media. Fail. 4. Throughout the flights, the toilets were disgusting. Toilet paper ran out. One of the toilets' soap dispenser was broken - the hostesses response was to wait for the other toilet to wash my hands. Really?! It's obviously been broken for ages, and the airline can't even put a temporary soap dispenser in that toilet? Fail.
Has got to be the worse airline ever in terms of efficiency and delay. Terrible customer service. Staff does not speak English and will tell you what you want to hear just so you leave them alone.
Missed connecting flights through the same company (Batik air, Malindo, Lion air) and they wouldn’t pay for any hotel to accommodate us for 14 hours. Missed the next day of work which of course is not going to be refunded. Not a single apology or explanation during this very stressful situation. Have been left drained by this experience and will not be flying with them again. Better off spending a little bit more on a different airline and get to your destination on time.
We purchased “premium economy” as the offer was - economy, premium economy and business class all 3 classes were priced accordingly. Please don’t expect any difference in - i.e. flight check in, boarding or other ”premium” expectations, besides a little bit of extra legroom(between normal economy and premium”! Secondly, the entire 5hrs and 45mins (from Kuala Lumpur to Perth)flight has only 2 toilets at the rear of the aircraft for the use of entire “premium economy” and economy.
Delay with no compensation
Flight delayed, lost one day in Malaysia due flight delay and no proper response from the staff.
No food choices.
No good customer service, emailed Malindo customer service, had only a general reply. No compensation for the airline fault.
Questions & Answers
was booked to go to Bali on the 10/10/2020 , cannot find any info re if has been canceled due to covid19..any
info would be appreciated
Malindo Air is permanently cancelling flight from Sydney to Bali from 31 May 2020 and Adelaide to Bali later in the year. Has anyone been notified or received a refund - not Covid-19 related as this is a permanent change to their flight routes. I booked 6 return flights for Christmas 2020 on 27 Feb 2020 which I think is probably illegal of Malindo Air to sell flights after a date of a permanent cancellation is known. Will be taking this up with ACCC.
I booked a return flight in April 2020 and Malindo cancelled the flight from KL to Colombo before the travel ban and they are refusing to refund. They are only offering a travel voucher. I will speak to my travei insurance to see if I could get them to pay me out on this.
I booked a flight from Sydney to Bali for Sep 2020 and was notified in Mar 2020 that the flights would be cancelled and refund issued within 30 days. Still have yet to see the refund after 49 days. Just been told two more weeks every time I call. Now they just hang up on me.
Thanks for letting me know. Did they say the route was cancelled Syd to Dps In the email that they sent you?
So far they haven’t admitted it publicly.
I only just booked my 6 return flights on 27 February - can believed they took my booking when they planned to cancel route. I might try calling as well.
Many Thanks Sally
Why won’t you give our money back
I want my money refunded malindo air owe me
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.