I was notified today that our flight to Bali in June has been cancelled, I contacted malindo air and they went step by step with me through the refund process and told me I'm entitled to a full refund as they cancelled but I don't understand why this takes 30 days. Will see how long it does take as I wish to book with another carrier.

Service on board is good, but when it comes to contacting the customer service online they are slow to reply and havent solve the problem yet already 2 months waiting. I take Malindo regularly as they have good plane service, sitting space is better then AirAsia, but unfortunately i kept finding broken seat recliners. First one was on OD151, second was OD155. And the stewardess helped me find the one that arent broken. I realized they have more broken recliners then i thought, thought i was just unlucky. From Perth to Kuala Lumpur is almost 6hr. For me its very tiring to sit straight for 6hr especially im doing this trip frequently. I have send emails but so far, they have not come back to me. I'm a bit hesitant to go with Malindo now.

We fly in june from amritsar to melbourne.I am very much excited about my lives first air journey but malindo spoiled it .Two unexpected long delays are there.At denpasar me and my mom suffered a lot.I can't explain that experience in few words.from Bali , flight haven't provide us vegi meal bocz of 16 hrs delay we haven't any food at balli.Handle of one of the briefcase was found broken.I have complaint it on two or three sites but couldn't find any reply.Now i want to change my ticket date and again no one is taking it seriously and taking responsibility .I am very much irritated from the services.

I have flown with Malindo Air previously and it was OK...So recently I booked two tickets from Brisbane to Bali return for March 2019 which I paid for with my Visa card...About two weeks prior to the trip my partner had a family emergency and had to cancel..I was unable to cancel her ticket so my daughter decided to come to Bali with me, rather than waste a ticket..Contacted Malindo Air customer service 10 day prior to the depature date and was advised that they do not transfer tickers from one person to another regardless of the reason...I am disappointed because this policy seems very unfair...My booking reference XLPRKG..I cant upload my ticket details as this program doesnt allow me to access my screenshots or emails..

I recently travelled on Malindo Air which I know is a budget airline. But to have to pay for ear phones to listen to the movie is appalling. I paid close to $ 1000 to travel one way back to Perth from India. The food was enough to only feed a child. They only offer apple and mango / orange juices water and tea and coffee . The juices are very sweet which will cause you to develop diabetes. The food is average. Service on board is not bad. Charging for blankets too is pathetic. The planes are small and have only two toilets on board. Checked in ...

We flew from Melbourne to Bali on Christmas Eve - the flight was fine itself but the aircraft was super old, we had been advertised in flight entertainment prior to our flight so we didn't bring any materials, and the plane didn't even have TV's in the back of the seats because it was so old!

When baggage came, we waited where we were told to wait for almost an hour, and finally got told by someone that the baggage area has changed and to move to a different one. We then waited with a lot of other unhappy people for another 45 mins and when ...

Certainly not a glowing review from us in relation to this flight. So many things made my first Malindo experience a poor one, which I don't intend to repeat. Here goes:

1. Trying to check the status of our flight the night before, Malindo's website system said the flight didn't exist. I double checked and triple checked the details I was entering, making sure I did so as the webpage instructed. Fail.

2. Even after checking in online, the "bag drop" process at the airport was ridiculously inefficient, the queue took so long to get throug...

Has got to be the worse airline ever in terms of efficiency and delay. Terrible customer service. Staff does not speak English and will tell you what you want to hear just so you leave them alone.
Missed connecting flights through the same company (Batik air, Malindo, Lion air) and they wouldn’t pay for any hotel to accommodate us for 14 hours. Missed the next day of work which of course is not going to be refunded. Not a single apology or explanation during this very stressful situation. Have been left drained by this experience and will not be flying with them again. Better off spending a little bit more on a different airline and get to your destination on time.

We purchased “premium economy” as the offer was - economy, premium economy and business class all 3 classes were priced accordingly. Please don’t expect any difference in - i.e. flight check in, boarding or other ”premium” expectations, besides a little bit of extra legroom(between normal economy and premium”! Secondly, the entire 5hrs and 45mins (from Kuala Lumpur to Perth)flight has only 2 toilets at the rear of the aircraft for the use of entire “premium economy” and economy.

Flight delayed, lost one day in Malaysia due flight delay and no proper response from the staff.
No food choices.
No good customer service, emailed Malindo customer service, had only a general reply. No compensation for the airline fault.