Does anyone on this forum know if we can get a refund from Malindo Air now the government has banned travel or do we wait until the airline cancels. We had booked to go to Bali next month. Thank you

On time. Bali Flight. I flew from Melbourne to Bali return. No mishaps on time and budget airline so don't expect tea or coffee. Offered water in a cup only. Otherwise you could buy water and soft drinks. Comfortable seats and more leg room. Pillow supplied but need to supply own head phones. Had a safe and pleasant journey. Will travel with them again. A budget airline so don't expect too much. The meal was adequate and basic.

Flew from Adelaide to Bali with a family of 9 so cheaper option tickets were purchased so wasnt expecting any special treatment.
To our surprise there was more leg room than other airline, also entertainment which kept kids happy and then a meal option offered. Friendly ground staff and air hostesses , Wouldnt hesitate to fly with them again

Booking process good.
Customer service at airport good.
Trip from Bali to Brisbane was a hour delayed and they only notified passengers when it was time for us to board, poor communication.
Flight back to Brisbane also arrived 40 minutes late were due to arrive 5.15am got in at 7am.
No inflight entertainment whatsoever (very odd in this day and age).
Aircraft looked old and outdated.
Food and drinks very basic.
Leg room very good, staff Ok but could be friendlier.

Overall it is a budget airline and we get what we paid for, if you have $$ I would look at alternate airlines but if you are on a tight budget this will do the job.