*always Extremely Helpful*
Always have a positive experience when I go in, all questions that I ask are fully answered and explained. They also have given me suggestions on a better product & combined tablets deals
The reviewer stated that an incentive was offered for this review
Mackay mount pleasant chemist. Dont bother going there.
Terrible service. Not enough staff and staff there is over whelmed. I went in today and it was very busy, so I asked for something over the counter; they told me it needs to be prescribed by the pharmacist. No problem I say. And proceed to wait. And wait. And wait. I could of watched Game of Thrones in the time it took them. After 20mins, everyone else had for what they needed and left, the place was quiet...one of the staff walks by me and goes phew finally a break!! I think-really?well can you get my script then!?!?! But no, that wasnt possib...le. So waited another 8mins then went to counter and told them dont bother about my script, Im not waiting 28mins for over the counter everyday use stuff, will take my money elsewhere. I will never go back and will tell others not to. *trying to rate the customer service but as their customer service is non existent its hard to rate it!!!!
We bought a shampoo treatment from this shop for $20.45 we later found out Chemist Warehouse sells identical product for $13.49 I tried to ask for a refund etc but was informed no refund if product not faulty. Fair enough but I told them I am a pensioner (70) and that other places do refunds but they would not budge an inch to any help or offer to exchange for other goods or refund. There were no signs in the shop advising of this their policy. Its a minor thing but because of their 50% charge over their opposition in my case, its little wonder companies like this lose business to other Pharmacies.
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