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Disappointing customer service
I was estimated $1300 and 5-6 hours job. It took Removalists 11 hours to remove a small three bedroom house with only one bed. The two Removalists did a good job moving but the time it took was ridiculous.I was charged overtime over $300 per hour and it was due to them forgetting some of my items and going back and getting them which added so much time to the job. I had done 8 car loads of my fragiles and clothes from the wardrobes. I would not use them again and go to a more reputable Removalists in the future. The two young Removalists were great , management very disappointing when it came to discussing the time and the account.
Zero points should be better.
I booked a man with a van at 9am but the movers came at 12pm. Both boys worked very slowly. Both were very lazy and weak. They were not even allowed to carry a box. I'm telling all the viewers that move your stuff by yourself rather than using MAN WITH A VAN.
Very costly.Will never use again!
What... travel time!!!
They moved a 2 bedroom apartment and yaaa great price until the final bill!!! No way 2 hour travel fee both ways What joke... bit rubbish was not discussed when they quoted!!!
Reckless with property
The move was quite small; a bed frame, washing machine, fridge and small mattress from a unit to an apartment about 10 minutes away. At first I though that the boys were being a bit rough with our things but trusted that they knew how to do their job. I was wrong, the fridge had a small scrath that I was willing to look past but the furniture had massive scratches on it. It really showed how they did not care about someone elses property and doing a professional job.
Very slow and missed the mark
Charge 30 mins for 11mins. Originally quoted 2.5hrs and it took 4.5hrs. Slow and took their time which was the result of an extra 2hrs and missing my allotted building move in time. Found them plugging in appliances which I didn't request (A fridge should be left for an hour at least after movement to let gases settle). Not impressed. Go with a company that will quote accurately and not rip you off.
Very poor - not what we expected.
Unfortunately the removalists they sent were arrogant and full of 'attitude'
Man with a Van under quoted the job - it ended up costing hundreds more (we've been reliably informed since that this is common with them to under quote customers)
And several items were damaged by them.
Terrible Customer Service
What seemed a simple request to pick up brand new boxed items was apparently too hard. A list of items were supplied, but apparently, the list wasn't good enough, photos were needed... 2 days of back and forth, finally photos were supplied the afternoon prior to needing the goods picked up. No response until the following morning to say they had no trucks available, so therefore missed the opportunity to get this done.
Extremely painful to deal with, so I wouldn't be recommending these guys.
I had received rave reviews regarding Man with A Van so I contacted them and spoke in length about what is a very difficult move (I am very aware it is not an easy move and have been very upfront with this). The first gentleman was lovely and we spoke for over 30 mins in depth regarding the move and all the requirements and then he sent me the quote with a booking number for me to ring back and book. So after much research I ring back to book the quote and suddenly my move had gone from a very reasonable price to being an extra $300 more minimu...m (not to mention this is only a quote so who knows if it would have gone up significantly again on the actual day). Apparently the first guy had made a mistake and misquoted me, even though the figures and time are the same on the original quote I was sent. Needless to say I haven't booked with them and have instead gone with another company who are better at training their staff to be consistent in their booking charges. My word of caution - do not book without triple checking the charges as they are likely to add extra charges than originally quoted just because you are speaking to someone different. I wonder if I rang back a third time I would get a different quote again???? I was originally very keen to book with them as I had heard such great things but after this experience I will certainly be offering my experience to anyone I know wanting to move and just advising that they always triple check the cost multiple times with multiple different staff members to ensure it stays the same.
Very inefficient service
The service took too long to collect my good, pack the van and then deliver them. It was simple job that took too long and wasted my money!
Guys on the ground; 10/10. Planning and head office 0/10
Planned my move via the web portal, was provided approximate time and cost. On the day not all furniture would fit into the truck, so only one trip made as the truck and removalists were committed elsewhere. the result? I was stranded and had to complete the move that afternoon & evening with multiple trips in my car. The guys with the truck were great and did everything they could, their boss on the phone was a great example of appalling customer service include, yep, blaming the customer. He was too busy stonewalling my questions to hear the feedback that you need to make it clearer that if the estimate is wrong you get left stranded with no recourse.
Better than most, but far from the best
I used two men and one of the smaller trucks to move a bedrooms worth of things across the city. Everything ran pretty smoothly on the way to the drop-off. The only critique I had on the way there is that it felt like one of the guys was trying a bit too hard to be personable and friendly. I was just trying to get from A to B but he kept going on and on, talking and asking some fairly personal questions. I'm fine with small talk, and/or more, but it was the first time I'd ever met this guy.
Once we had reached our destination my girlfriend who...
Poor after service and standards
You will see from my reviews that I tend to write balanced reviews, based on facts. I leave emotion out of reviews as it often clouds what I am trying to write, or confuses potential customers of the experience. I know that every service provider can vary, along with individual personnel.
1. The people engaged to move my belongings turned up 45 minutes late, without any notification.
2. They damaged two items of furniture that they then denied taking responsibility for.
3. Their subsequent customer service appears to lack the balanced,...complaint resolution company that you would expect from a company who advertises a more dynamic approach then their competitors. Overall, I would urge you to think twice about what you have to move and look more closely at other service providers - particularly at their final costs, and their contractual obligations.
Questions & Answers
Can you provide a quote for Melbourne?
Hi Satya. You can view our rates at manwithavan.com.au/how-much
To get a price estimate it's best to fill in our website booking form, or call the office (open 8am-6pm) on 9417 3443.
i have seen a few negative reviews with Man with a Van movers. There are always a reply from the company. Just wanted to know if anyone has got a satisfied resolution after they contacted the company. some of the issues are really serious and will affect my choice of the company.
thanks in advance
I noticed it's been a while and you'd not had a reply, so I thought I'd chime in.
While we work hard to avoid issues such as damage, or jobs running overtime, occasionally it can still occur. In that case, we always respond to our customers' issues and work to resolve them in a reasonable manner. It's a part of our service, and we pride ourselves on going above and beyond to satisfy our customers - not something typical of the moving industry.
Hope that's helpful.
I would like to know how much would be the fee to pick up a fridge and 3 or 4 boxes from Essendon West and drop them off in Avondale Height.
Thank you very much.
Hi Azadeh, our hourly rates are available at manwithavan.com.au/how-much
We can give you a detailed price estimate through the website form, or if you give us a call on 94173443.
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