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Man With A Van

Man With A Van

4.9 from 664 reviews · View Statistics

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Angie
Angie Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Disappointing customer service

published

I was estimated $1300 and 5-6 hours job. It took Removalists 11 hours to remove a small three bedroom house with only one bed. The two Removalists did a good job moving but the time it took was ridiculous.I was charged overtime over $300 per hour and it was due to them forgetting some of my items and going back and getting them which added so much time to the job. I had done 8 car loads of my fragiles and clothes from the wardrobes. I would not use them again and go to a more reputable Removalists in the future. The two young Removalists were great , management very disappointing when it came to discussing the time and the account.

Incentivised ReviewNo
Alex Castro
Alex CastroGreater Melbourne (Metropolitan), VIC
  • Verified

Zero points should be better.

published

I booked a man with a van at 9am but the movers came at 12pm. Both boys worked very slowly. Both were very lazy and weak. They were not even allowed to carry a box. I'm telling all the viewers that move your stuff by yourself rather than using MAN WITH A VAN.
Very costly.Will never use again!

Incentivised ReviewNo
1 comment
Man With A Van
Tim B.Man With A Van
JacquelineS
JacquelineSGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

What... travel time!!!

published

They moved a 2 bedroom apartment and yaaa great price until the final bill!!! No way 2 hour travel fee both ways What joke... bit rubbish was not discussed when they quoted!!!

Incentivised ReviewNo
1 comment
Man With A Van
Tim B.Man With A Van
Furniture Removalists

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Julie. P
Julie. PGreater Melbourne (Metropolitan), VIC
  • Verified

Reckless with property

published

The move was quite small; a bed frame, washing machine, fridge and small mattress from a unit to an apartment about 10 minutes away. At first I though that the boys were being a bit rough with our things but trusted that they knew how to do their job. I was wrong, the fridge had a small scrath that I was willing to look past but the furniture had massive scratches on it. It really showed how they did not care about someone elses property and doing a professional job.

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Incentivised ReviewNo
1 comment
Man With A Van
Tim B.Man With A Van
Tia
Tiamelbourne
  • 2 reviews
  • 1 like
  • Verified

Very slow and missed the mark

published

Charge 30 mins for 11mins. Originally quoted 2.5hrs and it took 4.5hrs. Slow and took their time which was the result of an extra 2hrs and missing my allotted building move in time. Found them plugging in appliances which I didn't request (A fridge should be left for an hour at least after movement to let gases settle). Not impressed. Go with a company that will quote accurately and not rip you off.

1 comment
Man With A Van
Tim B.Man With A Van
JackB
JackBMelbourne
  • 6 reviews
  • 15 likes
  • Verified

Very poor - not what we expected.

published

Unfortunately the removalists they sent were arrogant and full of 'attitude'
Man with a Van under quoted the job - it ended up costing hundreds more (we've been reliably informed since that this is common with them to under quote customers)
And several items were damaged by them.

1 comment
Man With A Van
Tim B.Man With A Van
  • Verified

Terrible Customer Service

published

What seemed a simple request to pick up brand new boxed items was apparently too hard. A list of items were supplied, but apparently, the list wasn't good enough, photos were needed... 2 days of back and forth, finally photos were supplied the afternoon prior to needing the goods picked up. No response until the following morning to say they had no trucks available, so therefore missed the opportunity to get this done.
Extremely painful to deal with, so I wouldn't be recommending these guys.

1 comment
Man With A Van
Tim B.Man With A Van
BKP
BKPMelbourne
  • Verified

Very Disappointing

published
Marcus
MarcusGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Very inefficient service

published

The service took too long to collect my good, pack the van and then deliver them. It was simple job that took too long and wasted my money!

1 comment
Man With A Van
Tim B.Man With A Van
Furniture Removalists

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  • Verified

Guys on the ground; 10/10. Planning and head office 0/10

published

Planned my move via the web portal, was provided approximate time and cost. On the day not all furniture would fit into the truck, so only one trip made as the truck and removalists were committed elsewhere. the result? I was stranded and had to complete the move that afternoon & evening with multiple trips in my car. The guys with the truck were great and did everything they could, their boss on the phone was a great example of appalling customer service include, yep, blaming the customer. He was too busy stonewalling my questions to hear the feedback that you need to make it clearer that if the estimate is wrong you get left stranded with no recourse.

Jess
JessGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

Better than most, but far from the best

published
747800
747800Sydney, NSW
  • 41 reviews
  • 32 likes

Poor after service and standards

published
2 comments
Man With A Van
Tim B.Man With A Van
747800
747800
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Questions & Answers

Satya
Satyaasked

Can you provide a quote for Melbourne?

1 answer
Man With A Van
Tim B.Man With A Van

Hi Satya. You can view our rates at manwithavan.com.au/how-much

To get a price estimate it's best to fill in our website booking form, or call the office (open 8am-6pm) on 9417 3443.

Cheers!

Avi
Aviasked

Hi everyone,

i have seen a few negative reviews with Man with a Van movers. There are always a reply from the company. Just wanted to know if anyone has got a satisfied resolution after they contacted the company. some of the issues are really serious and will affect my choice of the company.

thanks in advance

1 answer
Man With A Van
Tim B.Man With A Van

Hi Avi,

I noticed it's been a while and you'd not had a reply, so I thought I'd chime in.

While we work hard to avoid issues such as damage, or jobs running overtime, occasionally it can still occur. In that case, we always respond to our customers' issues and work to resolve them in a reasonable manner. It's a part of our service, and we pride ourselves on going above and beyond to satisfy our customers - not something typical of the moving industry.

Hope that's helpful.

azadeh s.
azadeh s.asked

Hi there,
I would like to know how much would be the fee to pick up a fridge and 3 or 4 boxes from Essendon West and drop them off in Avondale Height.
Thank you very much.
Azadeh

1 answer
Man With A Van
Tim B.Man With A Van

Hi Azadeh, our hourly rates are available at manwithavan.com.au/how-much

We can give you a detailed price estimate through the website form, or if you give us a call on 94173443.

Cheers

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