Poor after service and standards
You will see from my reviews that I tend to write balanced reviews, based on facts. I leave emotion out of reviews as it often clouds what I am trying to write, or confuses potential customers of the experience. I know that every service provider can vary, along with individual personnel.
1. The people engaged to move my belongings turned up 45 minutes late, without any notification.
2. They damaged two items of furniture that they then denied taking responsibility for.
3. Their subsequent customer service appears to lack the balanced, complaint resolution company that you would expect from a company who advertises a more dynamic approach then their competitors.
Overall, I would urge you to think twice about what you have to move and look more closely at other service providers - particularly at their final costs, and their contractual obligations.
I do not rate this as a value for money service. For the one hour move, it has cost far more in monetary terms in now trying to work out how to repair two brand new pieces of furniture that were moved carelessly.
I would strongly urge caution and particularly, when asked to sign "confirmation of the move", that you actually read in more detail what that means.
I have now commenced litigation against the company and hope their insurers are more engaging that the service standards I have so far encountered.
The actual staff who arrived were pleasant
Inflated hidden charges. Curiously aggressive customer support manager and ambigious contract terms
Nothing was too much trouble.
I needed some chairs picked up from an auction site and I needed it within 24 hours. Man with A Van to the rescue! A solid quote, van was there on time, with two of the nicest guys you could imagine. Alex and Costa were efficient, polite and respectful and...fun! I certainly recommend Man with A Van and I know that I will be using them again.
Very slow and missed the mark
Charge 30 mins for 11mins. Originally quoted 2.5hrs and it took 4.5hrs. Slow and took their time which was the result of an extra 2hrs and missing my allotted building move in time. Found them plugging in appliances which I didn't request (A fridge should be left for an hour at least after movement to let gases settle). Not impressed. Go with a company that will quote accurately and not rip you off.
Could probably find cheaper
1 BR apartment
The movers were friendly and on time
Some damage did occur.
I don’t like the fact that I had to pay an hours travel time for them to get to my site and to their next site, I don’t get paid to drive to my job?
Wouldn’t use again, wouldn’t recommend- based on price not labour.
Always so good and reliable
The team are always a delight to deal with and personable.
I have never been let down and the team are always helpful and courteous. A rarity!
Super fast and efficient!
MWAV arrived bang on time, quickly planned out how to pack the 2x trucks effectively and got stuck straight into it, great stuff!
This was not a home that they were relocating, in was almost a whole restaurant!
We were quoted for 3.5hrs and they quickly completed the job in in 2hrs which was a massive bonus and $$$ saver for our business.
Will definitely be using them again!
Very efficient and careful removalists
2 bedroom apartment on the 2 level with narrow stairs. Moved about 10minutes drive away and they did it all within the 3hrs. Very efficient and careful with our stuff. Never complained even though the couches were massive! Would recommend.
Will and Tristan were brilliant. Lots of fun, calm and highly professional in difficult circumstances. Lost count how many times I’ve used MWAV for moving. Every move has been made so much easier with them. And the guys are always lovely to deal with. Thank you!!
Skilled, Professional and Freindly !!
The team I had today were outstanding! With tight turns and low bulkhead stairwells they negotiated 56 stairs across 3 levels and all sorts of furniture with ease. I underestimated how much furniture and boxes I had so was able to get a second van with short notice and equally as impressed with the second team. Friendly, professional and hard working all the way. Fantastic job from both the A team and B team !!!! Thank you so much again.
Very poor - not what we expected.
Unfortunately the removalists they sent were arrogant and full of 'attitude'
Man with a Van under quoted the job - it ended up costing hundreds more (we've been reliably informed since that this is common with them to under quote customers)
And several items were damaged by them.
Office and personal move.
Short distance (10mins).
The move finished before the estimated time.
Efficient, friendly, competitive and they get the job done without any fuss.
And they only charged me for the time they took, which was less than i estimated.
Absolutely i'll use them again.
As good as it gets...
I needed a fridge, washer and pot plant moved from my second floor apartment in Fitzroy (via stairs) to Eltham. Apart from a small dent on the fridge door I was really happy until I saw the invoice. Expecting it to be about $200 I was surprised it was over $400... I hadn’t received the email outlining the pricing. I spoke to someone at the office and after he reviewed the booking call he realized there had been an error at their end including the incorrect email address and a failure to divulge all the necessary information. We met half way on the price. The movers were super friendly but, overall my experience is just good.
Better than most, but far from the best
I used two men and one of the smaller trucks to move a bedrooms worth of things across the city. Everything ran pretty smoothly on the way to the drop-off. The only critique I had on the way there is that it felt like one of the guys was trying a bit too hard to be personable and friendly. I was just trying to get from A to B but he kept going on and on, talking and asking some fairly personal questions. I'm fine with small talk, and/or more, but it was the first time I'd ever met this guy.
Once we had reached our destination my girlfriend who was waiting for us asked one of the men if he could take his shoes of as he was transporting mud and dirt into the house. He looked a bit put out by her comment and responded with something like, "It will come out if you try to clean it". Not the response we were expecting. Two days prior we had just spent $250 having the carpet professionally cleaned.
The other chap kindly offered to put some old rugs down and they continued.
The job was finished about 5 minutes late and the men didn't charge us for the any over-time. This was also appreciated.
Upon them leaving I realised that I was missing some steel bed braces for an IKEA bed. I called Man with A Van the next day thinking that I had left them in the truck. The customer service rep said he would get in touch with my driver and try to locate them. I waited 2 days with zero response. I called customer service again a few days later, this time the rep told me that there was no history of my enquiry. He informed me that he would contact my driver and someone would contact me. I asked him, just to make sure, "someone from your company will be in touch with me regarding this issue soon, yes?" He replied with a definite "yes".
I'm yet to hear anything from the company, or any of it's employees. So yeah, I real mixed experience. Some nice moments, but generally, very poor service. Wouldn't rush back to these guys.
Multiple, huge pieces of antique furniture? Multiple flights of stairs? No problem for these guys. The whole process, from initial enquiry to move completion, was carried out in a super-friendly and efficient way, faster than quoted and they even came early (checking by phone beforehand that this was OK). Thanks, TJ, James and Golden Girl. Will recommend Man with a Van to everyone.
Fantastic job arrived early and totally professional
We moved from a 2 bedroom upstairs aparment to an unit in a nearby suburb, Michael & Raff were totally professional, careful with our belongs and took great care in placing the items in our new place. Totally recommend Man with Van !!!! Huge thank you - Debra & Damon
G T W
An excellent job!
2 bed unit, medium distance and the guys were excellent. Delievered quickly and professionally. Everything went according to plan and they helped me place some items that I wasn't sure about.
Excellent. Highly recommend.
Our guys were absolutely fantastic. Professional and courteous and on time. They took great pride in their work and looked after my furniture like it was their own. Thanks for a great, no stress move.
Excellent service, very efficient
Lovely men Ollie and Costa who did our move and they were so careful with our furniture and artwork. The booking process was also very easy and efficient. Would definitely use man with a van again!
Great guys, efficient, thoughtful and strong!
I had a complicated 2 day job with different drop offs and locations etc. The team were helpful, professional, friendly and really quick and efficient. These guys are genuinely good helpful guys and a brand you can trust. Thanks Men With All The Vens!
Small move well done
Job was done when I needed it to get done. No fuss. Great guys. Friendly. Stuck to the quote and were quick. Highly recommend this company to anyone that wants a pressional job done right.
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