Reckless with property
The move was quite small; a bed frame, washing machine, fridge and small mattress from a unit to an apartment about 10 minutes away. At first I though that the boys were being a bit rough with our things but trusted that they knew how to do their job. I was wrong, the fridge had a small scrath that I was willing to look past but the furniture had massive scratches on it. It really showed how they did not care about someone elses property and doing a professional job.
Very slow and missed the mark
Charge 30 mins for 11mins. Originally quoted 2.5hrs and it took 4.5hrs. Slow and took their time which was the result of an extra 2hrs and missing my allotted building move in time. Found them plugging in appliances which I didn't request (A fridge should be left for an hour at least after movement to let gases settle). Not impressed. Go with a company that will quote accurately and not rip you off.
Terrible Customer Service
What seemed a simple request to pick up brand new boxed items was apparently too hard. A list of items were supplied, but apparently, the list wasn't good enough, photos were needed... 2 days of back and forth, finally photos were supplied the afternoon prior to needing the goods picked up. No response until the following morning to say they had no trucks available, so therefore missed the opportunity to get this done.
Extremely painful to deal with, so I wouldn't be recommending these guys.
I had received rave reviews regarding Man with A Van so I contacted them and spoke in length about what is a very difficult move (I am very aware it is not an easy move and have been very upfront with this). The first gentleman was lovely and we spoke for over 30 mins in depth regarding the move and all the requirements and then he sent me the quote with a booking number for me to ring back and book. So after much research I ring back to book the quote and suddenly my move had gone from a very reasonable price to being an extra $300 more minimum (not to mention this is only a quote so who knows if it would have gone up significantly again on the actual day). Apparently the first guy had made a mistake and misquoted me, even though the figures and time are the same on the original quote I was sent. Needless to say I haven't booked with them and have instead gone with another company who are better at training their staff to be consistent in their booking charges. My word of caution - do not book without triple checking the charges as they are likely to add extra charges than originally quoted just because you are speaking to someone different. I wonder if I rang back a third time I would get a different quote again???? I was originally very keen to book with them as I had heard such great things but after this experience I will certainly be offering my experience to anyone I know wanting to move and just advising that they always triple check the cost multiple times with multiple different staff members to ensure it stays the same.
Very inefficient service
The service took too long to collect my good, pack the van and then deliver them. It was simple job that took too long and wasted my money!
Guys on the ground; 10/10. Planning and head office 0/10
Planned my move via the web portal, was provided approximate time and cost. On the day not all furniture would fit into the truck, so only one trip made as the truck and removalists were committed elsewhere. the result? I was stranded and had to complete the move that afternoon & evening with multiple trips in my car. The guys with the truck were great and did everything they could, their boss on the phone was a great example of appalling customer service include, yep, blaming the customer. He was too busy stonewalling my questions to hear the feedback that you need to make it clearer that if the estimate is wrong you get left stranded with no recourse.
Poor after service and standards
You will see from my reviews that I tend to write balanced reviews, based on facts. I leave emotion out of reviews as it often clouds what I am trying to write, or confuses potential customers of the experience. I know that every service provider can vary, along with individual personnel.
1. The people engaged to move my belongings turned up 45 minutes late, without any notification.
2. They damaged two items of furniture that they then denied taking responsibility for.
3. Their subsequent customer service appears to lack the balanced, complaint resolution company that you would expect from a company who advertises a more dynamic approach then their competitors.
Overall, I would urge you to think twice about what you have to move and look more closely at other service providers - particularly at their final costs, and their contractual obligations.
I do not rate this as a value for money service. For the one hour move, it has cost far more in monetary terms in now trying to work out how to repair two brand new pieces of furniture that were moved carelessly.
I would strongly urge caution and particularly, when asked to sign "confirmation of the move", that you actually read in more detail what that means.
I have now commenced litigation against the company and hope their insurers are more engaging that the service standards I have so far encountered.
The actual staff who arrived were pleasant
Inflated hidden charges. Curiously aggressive customer support manager and ambigious contract terms
Very poor - not what we expected.
Unfortunately the removalists they sent were arrogant and full of 'attitude'
Man with a Van under quoted the job - it ended up costing hundreds more (we've been reliably informed since that this is common with them to under quote customers)
And several items were damaged by them.
Better than most, but far from the best
I used two men and one of the smaller trucks to move a bedrooms worth of things across the city. Everything ran pretty smoothly on the way to the drop-off. The only critique I had on the way there is that it felt like one of the guys was trying a bit too hard to be personable and friendly. I was just trying to get from A to B but he kept going on and on, talking and asking some fairly personal questions. I'm fine with small talk, and/or more, but it was the first time I'd ever met this guy.
Once we had reached our destination my girlfriend who was waiting for us asked one of the men if he could take his shoes of as he was transporting mud and dirt into the house. He looked a bit put out by her comment and responded with something like, "It will come out if you try to clean it". Not the response we were expecting. Two days prior we had just spent $250 having the carpet professionally cleaned.
The other chap kindly offered to put some old rugs down and they continued.
The job was finished about 5 minutes late and the men didn't charge us for the any over-time. This was also appreciated.
Upon them leaving I realised that I was missing some steel bed braces for an IKEA bed. I called Man with A Van the next day thinking that I had left them in the truck. The customer service rep said he would get in touch with my driver and try to locate them. I waited 2 days with zero response. I called customer service again a few days later, this time the rep told me that there was no history of my enquiry. He informed me that he would contact my driver and someone would contact me. I asked him, just to make sure, "someone from your company will be in touch with me regarding this issue soon, yes?" He replied with a definite "yes".
I'm yet to hear anything from the company, or any of it's employees. So yeah, I real mixed experience. Some nice moments, but generally, very poor service. Wouldn't rush back to these guys.
Could probably find cheaper
1 BR apartment
The movers were friendly and on time
Some damage did occur.
I don’t like the fact that I had to pay an hours travel time for them to get to my site and to their next site, I don’t get paid to drive to my job?
Wouldn’t use again, wouldn’t recommend- based on price not labour.
As good as it gets...
I needed a fridge, washer and pot plant moved from my second floor apartment in Fitzroy (via stairs) to Eltham. Apart from a small dent on the fridge door I was really happy until I saw the invoice. Expecting it to be about $200 I was surprised it was over $400... I hadn’t received the email outlining the pricing. I spoke to someone at the office and after he reviewed the booking call he realized there had been an error at their end including the incorrect email address and a failure to divulge all the necessary information. We met half way on the price. The movers were super friendly but, overall my experience is just good.
Men on the go
Small move only 5 minutes away. Alex and Alex were in and out in a flash.... smoothly delivered to new place and set up in minutes. Dropped off fridge to another place. Thanks guys.
Very efficient and careful removalists
2 bedroom apartment on the 2 level with narrow stairs. Moved about 10minutes drive away and they did it all within the 3hrs. Very efficient and careful with our stuff. Never complained even though the couches were massive! Would recommend.
They arrived on time to move my furniture from my 2 bedroom apartment. They were quick and professional. I have used this service in the past and i highly recommend them.
The guys kept the hustle from start to finish and delivered a good job
My move was a 2 bedroom apartment in an old flat with narrow stairs and walkways. I had enough stuff to furnish a 3 bedroom house, which is LOTS for a small apartment. The guys worked really hard and did not waste time. All key and critical items arrived in good condition. The key to success was to have everything packed and ready, and that we communicated how we wanted things done. The team was flexible and easy to communicate with. From an admin point of view the travel charges were a bit murky but I found a bit of comfort in that final amount was not too far from the quote I had received (except that I had moved 10sqm of items the day before). Service is great but you need to budget 20% more from what they quote to avoid discomfort.
Made the move a whole lot easier
We were moving a 1bedroom home. The homes were 2ks apart. Quote given by call center guy was 3 hours.
The boys came in on time, started moving stuff with no fuss. They finished the job 30 minutes faster than the quoted time too. The only negative I have is, there were instances when I was moving faster than them.
Multiple, huge pieces of antique furniture? Multiple flights of stairs? No problem for these guys. The whole process, from initial enquiry to move completion, was carried out in a super-friendly and efficient way, faster than quoted and they even came early (checking by phone beforehand that this was OK). Thanks, TJ, James and Golden Girl. Will recommend Man with a Van to everyone.
Fantastic job arrived early and totally professional
We moved from a 2 bedroom upstairs aparment to an unit in a nearby suburb, Michael & Raff were totally professional, careful with our belongs and took great care in placing the items in our new place. Totally recommend Man with Van !!!! Huge thank you - Debra & Damon
Nothing was too much trouble.
I needed some chairs picked up from an auction site and I needed it within 24 hours. Man with A Van to the rescue! A solid quote, van was there on time, with two of the nicest guys you could imagine. Alex and Costa were efficient, polite and respectful and...fun! I certainly recommend Man with A Van and I know that I will be using them again.
G T W
An excellent job!
2 bed unit, medium distance and the guys were excellent. Delievered quickly and professionally. Everything went according to plan and they helped me place some items that I wasn't sure about.
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