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Mann Travel
4.6 from 1,103 reviews · View Statistics

Reviews

  • Customer Service
    5.0 (1)
  • Trip Completed Yes (0) · No (2)
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Inder

InderGreater Melbourne (Metropolitan), VIC

Experienced

published

Rohan was great help in as he helped out in less time and was accurate with the need as I have been a regular customer with you guys
Inder singh
regardsThanks mann travel

Incentivised ReviewNo
Trip CompletedNo
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Excellent service

published

Thanks Sahil for your immense help.Answered all queries with patience and was very supportive and helpful throughout the call. Will recommend friends and families to contact mann travels for their requirements.

Incentivised ReviewNo
Trip CompletedNo
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yasir

yasirVictoria

  • 2 reviews

Great service but couldn't keep up the promises to call back.

published

Mohit was great but could notkeep up the promises to call back. will recommend mann travels to friends and family. I could recommend Mohit but i don't trust his commitments.

Customer Service
Incentivised ReviewNo
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PK P

PK PMelbourne

  • 9 reviews
  • 16 likes
  • Verified customer

Good but no refund of tax upon cancellation

published

Service, turn around time, booking representative and comms where good.
However when it comes to cancellation of ticket, it seems they were not happy and no willing to return airport tax. Singapore airlines advised that we can get all taxes back from travel agent if we cancel flight.
However (Beware of fine prints) your booking with Man Travel says if you cancel flight ticket you will be charged couple of hundreds of dollar per ticket which automatically wipe off your refund of tax.

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Review collected in partnership with Mann Travel

ALI AFTAB

ALI AFTABMelbourne

  • Verified customer

Could’ve been better

published

I have been booking flights with Mann Travels for 3-4 years. Overall service is good. There are few good staff members (Melbourne Office) like Sahil and Sajjad. But there are few irresponsible ones too. For example, some reps don’t call back and totally forgets who you are...

Secondly, English language is an issue for few reps. If you guys want to target larger market, you have to hire reps who speak clear english.

Looking forward to book more flights with Mann Travels but a better customer service would be highly appreciated

Kinds regards,
Ali Aftab

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  • Verified customer

very dissappointing

published

Too many phn calls, too many emails . Each time speaking to a different person. Demanding payment immediately without giving time. for group bookings, each traveler would pay to one account. But your staff gave each one a separate reference number different to booking number and gave real hard time. I had about 30 emails which is too much of a hassle.

1 comment
Mann Travel
Mann TravelMann Travel
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Questions & Answers

Mum Nick

Mum Nickasked

Hi Mann. When will you refund my entire amount? Why don't you answer my emails or calls?

1 answer
Abi
Abi

They will contact You ASAP if they wanted payment from you... not if the money has to be refunded to you. Their service is also great only until the tickets are booked with them but once payment is done they don’t provide any service. Worst travel agency..

Neha K.

Neha K.asked

I Bought 2 tickets from your agency for Singapore Airlines which was flying on 02/09/2020, but due to travel restrictions i got email that your flights SQ238 has been cancelled . I need refund on tickets i have also contact to Singapore airlines they told me your ticket will we refund . you need to talk to your travel agent. When you will contact us and when you will give refund.

1 answer
Mum Nick
Mum Nick

Hi Neha...I too had same issue...Mann is not giving me full refund. I booked with Thai.. infact Mann has kepb$816 and now they won't answer my phone or queries

suresh t.

suresh t.asked

Flights to Chennai

No answers
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