Great service but couldn't keep up the promises to call back.
Mohit was great but could notkeep up the promises to call back. will recommend mann travels to friends and family. I could recommend Mohit but i don't trust his commitments.
Good but no refund of tax upon cancellation
Service, turn around time, booking representative and comms where good.
However when it comes to cancellation of ticket, it seems they were not happy and no willing to return airport tax. Singapore airlines advised that we can get all taxes back from travel agent if we cancel flight.
However (Beware of fine prints) your booking with Man Travel says if you cancel flight ticket you will be charged couple of hundreds of dollar per ticket which automatically wipe off your refund of tax.
Could’ve been better
I have been booking flights with Mann Travels for 3-4 years. Overall service is good. There are few good staff members (Melbourne Office) like Sahil and Sajjad. But there are few irresponsible ones too. For example, some reps don’t call back and totally forgets who you are...
Secondly, English language is an issue for few reps. If you guys want to target larger market, you have to hire reps who speak clear english.
Looking forward to book more flights with Mann Travels but a better customer service would be highly appreciated
Too many phn calls, too many emails . Each time speaking to a different person. Demanding payment immediately without giving time. for group bookings, each traveler would pay to one account. But your staff gave each one a separate reference number different to booking number and gave real hard time. I had about 30 emails which is too much of a hassle.