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Terrible customer service. We cancelled our flight the same day of our travel amidst the Coronavirus chaos!
Rang Mann travels and spoke to [name removed] multiple times only to be told, too bad, too sad!
Even though he was very helpful throughout our booking process but the tables turned once we asked for a refund. He offered to give us $200 refund in total for the four tickets. I rang Singapore Airlines only to be told that I should be contacting the agent as they can’t help me. But unfortunately the agents were HOPELESS.
I have been touch wi...
Not answering calls. No replies to emails.I understand their Indian call centre is in lockdown but what about Australian office? I booked in Australia.
My flights got cancelled last week and my tickets were refundable. I applied for refund And got nothing. No answer, no calls.
Has this company gone into liquidation? If so what happens to my refund? Has the airline refunded Mann travels and have they collapsed?
Airline won’t help as I booked with agent.
Everyone is in trouble but at least answer emails? Emails are bouncing saying “delivery has been delayed”.
Terrible customer service, my flight malindo air got cancelled, but mann travel refusing to give money back. They don't even attend my call anymore. Didn't bother to call back either. Its been 15 days now but they refused to return money although airline say i am eligible for full refund. Crap service. Do not book from these desi's as they want to rip off people. Very irresponsible agency. Shame on you guys
Make money with wrong information
22nd March flying back to Australia due to COVID-19 situation I was paid $1500 difference to change flight and get back to Australia on 20nd March . [name removed] said you will get ticket soon I got ticket on 9.59pm on 19th March and m flight depart on 19th March 11.00 pm till that time ticket was not confirm. He did you should go airport without ticket and your can travel without it As he told in verbal communication .i apis for ticket not verbal communication They said ticket still in process I haven’t got any reply from Mann travel agent.... After couple of hours I rang [name removed] regarding update got same and that it will take couple of hours. As per [name removed] said he issued emergency ticket straight away if you travel within 24 hours and paid amount. Which I did it . Spoke to supervisor [name removed] he said I should be airport without conforming ticket and ring us. It’s not logical to without ticket I could travel to AHMEDABAD airport. Now they said flight is on time it’s my fault and refuse to refund. Now they try to take benefits And got money from customers with wrong information. My family just traveled last week to Melbourne now I am stuck in Ahmedabad they not even offering to give us refund or other flight option. It’s ridiculous things all are give us wrong information and make money in this panic situation. Well I will never ever recommend anyone to booker with this travel agent. I put review in Facebook with all community page what they done. Conclusion they are very sweet before payment once you paid it they try to be smart and get it out hard earn money with wrong information. Here is the images please check what time Mann travel issue ticket 9.59 pm and actual flight is 11.00pm. Now they saying I should be airport without confirming ticket . [name removed] he was lying too much now they try to find excuses and blame a fault to me. I told them To send me recording of the call now they said call are recording only for quality purposes I know it’s his fault now they try to find the way out . Never recommend this guy and this travel agent anymore . Plz aware.
Best in making fool of Innocent Customers.
Booked Ticket and When I tried to Cancel due to Coronavirus they have refused to get me Refund.
Apparently, they said when I got Ticket issued the Girl Nancie Booked Non-Refundable. All she said was "Sir,Please check all Passengers Name and DOB",If its all OK please click Acknowledge.
Guys, Please Ask for the details when you Book Tickets especially with these kind of Travel AGents. For them its a Sale, they will give you Cheapest Option with no intensions of telling you the Truth of Tickets(Refundable or Non-Refundable).SOme time they give you...
Terrible support after booking the ticket with them
There is clearly we are getting less price on the airways official website. Mann travels adding penalty (as per the terms) + extra fee (not ideal) on the booking which we had made earlier. I am calling them from the past 6 days to change my travel date, still not getting any proper response. This is my first and last time booking with this Mann travels and I strictly not recommend this to anyone
The reviewer stated that an incentive was offered for this review
Extremely worst fake unprofessional
My name is Harsh Nandal . I booked a two way China airline ticket from you on 26th April 2019 . The departs date was 23rd December Melbourne to New Delhi and arrival date was New Delhi to Melbourne on 19th January 2020 . On 13th December you told me that your ticket has been cancelled by airline without any reason and you have to wait for your refund for 7 to 12 weeks . It has been almost 13 weeks but you didn’t refund my amount, without any mistake from my side you I have been facing difficulties for my refund from last 3 months . It’s a w...orst and unprofessional attitude by you . I need my money urgently otherwise I will take legal Action against you . I am attaching my ticket and your mail in which you said that you will get your refund in 7weeks to 12 weeks
Worst customer services and not reliable at all
Booked ticket for Mumbai to Ahmedabad, on airport there was no booking, had to buy another ticket,
it s been two week, Mann travel cant figure out what happen not answering my questions. No refund on ticket.
Staff are very rude
Poor service never get refund from them
Poor service been calling them from last three months regarding tickets refunds every time i have to listen one thing only that you will get your money back within 8 to 10 days after 10 days. Call them again i get to listen same thing again and again. If they ask you they will call you back just forget about it.
Absolutely rubbish and only interested in booking new ticket and charge money when flight cancelled from airline.
Highly recommend not to use service from Mann travel. There is no such thing called customer service exist within their team. When you try to change date they will not respond to you at all. Furthermore, when airline cancel flight in that case you suppose to get full refund but these guys make you to pay cancellation charge
Mann travel ticketing travel agency is real big irresponsible firm.
Mann travel ticketing travel agency is real big irresponsible firm. people who lives in New zealand please do not waste your time and money . they took money but after not shows any kind of responsibility .. Me and my friend has very bad experience from Mann travel . if anyone need proof their careless i can inbox ..
Rohan was great help in as he helped out in less time and was accurate with the need as I have been a regular customer with you guys
regardsThanks mann travel
Terrible Customer Service
If you want Customer Service do not use Mann Travel. They never respond to emails and did not provide any assistance when we uncounted problems with flights. Terrible. Recommend avoiding!
Worst people to deal with
I called them 2 times and they start asking your name, email and pH. When you provide them they ask they can't verify you. How can they verify you if you calling them first time.
Most importantly you are asking about ticket fares, they deal with as you as you are talking to the bank or immigration. Sorry sir we can't verify you. What was the date you called us last time and these kind of rubbish questions
They literally waste your 10 min in the first conversation.
I hung up the phone and got better deals somewhere else. Where they ask you initial questions such as what dates you wanna travel, from where rather than getting your personal details for creating a database for their company.
Stupid people with stupid service.
Thanks Sahil for your immense help.Answered all queries with patience and was very supportive and helpful throughout the call. Will recommend friends and families to contact mann travels for their requirements.
Questions & Answers
Hi Mann. When will you refund my entire amount? Why don't you answer my emails or calls?
They will contact You ASAP if they wanted payment from you... not if the money has to be refunded to you. Their service is also great only until the tickets are booked with them but once payment is done they don’t provide any service. Worst travel agency..
I Bought 2 tickets from your agency for Singapore Airlines which was flying on 02/09/2020, but due to travel restrictions i got email that your flights SQ238 has been cancelled . I need refund on tickets i have also contact to Singapore airlines they told me your ticket will we refund . you need to talk to your travel agent. When you will contact us and when you will give refund.
Hi Neha...I too had same issue...Mann is not giving me full refund. I booked with Thai.. infact Mann has kepb$816 and now they won't answer my phone or queries
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