?
? !
1 photo
Mann Travel
4.6 from 1,103 reviews · View Statistics

Reviews

  • Transparency
    2.0 (2)
  • Customer Service
    3.0 (3)
  • Trip Completed Yes (1) · No (3)
  • Ease of Booking
    3.0 (2)
Previous
Next
Lai

LaiGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified

Smart and quite cheap flights but no follow up

published
Transparency
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Inder

InderGreater Melbourne (Metropolitan), VIC

Experienced

published

Rohan was great help in as he helped out in less time and was accurate with the need as I have been a regular customer with you guys
Inder singh
regardsThanks mann travel

Incentivised ReviewNo
Trip CompletedNo
Similar opinion? Write a review on ProductReview.com.au!

Excellent service

published

Thanks Sahil for your immense help.Answered all queries with patience and was very supportive and helpful throughout the call. Will recommend friends and families to contact mann travels for their requirements.

Incentivised ReviewNo
Trip CompletedNo
Similar opinion? Write a review on ProductReview.com.au!
Booking Services

Find out how Mann Travel compares to other Booking Services

Know better, choose better.

Compare all

Unprofessional

published

This is my last booking through Mann travels . Not gonna book through Mann travels again.
Would be good if all queries are handled by one or two agents only. Mumtaz has been great and seems like others have no clue how customer service works.
Waiting for call back from last 4 days for date change and no one has bothered to call. When called on their number no one is available .

Transparency
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
yasir

yasirVictoria

  • 2 reviews

Great service but couldn't keep up the promises to call back.

published

Mohit was great but could notkeep up the promises to call back. will recommend mann travels to friends and family. I could recommend Mohit but i don't trust his commitments.

Customer Service
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Neens

NeensVictoria

  • 2 reviews
  • 1 like

Horrible service, they lie to get business

published

I booked an international flight with them, was getting a little bit cheaper online but their representative guaranteed that I would get a cash back which would make their price cheaper than online prices.
It’s been 2 months I have been following up with them about the cash back! Each time I call, someone else picks up and gives a “guarantee” that my issue would be resolved in 24-48hours. Bunch of liars!

Similar opinion? Write a review on ProductReview.com.au!
PK P

PK PMelbourne

  • 9 reviews
  • 16 likes
  • Verified

Good but no refund of tax upon cancellation

published

Service, turn around time, booking representative and comms where good.
However when it comes to cancellation of ticket, it seems they were not happy and no willing to return airport tax. Singapore airlines advised that we can get all taxes back from travel agent if we cancel flight.
However (Beware of fine prints) your booking with Man Travel says if you cancel flight ticket you will be charged couple of hundreds of dollar per ticket which automatically wipe off your refund of tax.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Mann Travel

ALI AFTAB

ALI AFTABMelbourne

  • Verified

Could’ve been better

published

I have been booking flights with Mann Travels for 3-4 years. Overall service is good. There are few good staff members (Melbourne Office) like Sahil and Sajjad. But there are few irresponsible ones too. For example, some reps don’t call back and totally forgets who you are...

Secondly, English language is an issue for few reps. If you guys want to target larger market, you have to hire reps who speak clear english.

Looking forward to book more flights with Mann Travels but a better customer service would be highly appreciated

Kinds regards,
Ali Aftab

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Mann Travel

  • Verified

very dissappointing

published

Too many phn calls, too many emails . Each time speaking to a different person. Demanding payment immediately without giving time. for group bookings, each traveler would pay to one account. But your staff gave each one a separate reference number different to booking number and gave real hard time. I had about 30 emails which is too much of a hassle.

1 comment
Mann Travel
Mann TravelMann Travel
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Mann Travel

Booking Services

Find out how Mann Travel compares to other Booking Services

Know better, choose better.

Compare all
  • Verified

If you want to deal with 10 different people for 1 ticket AND screw your booking call mann travels

published

If you want to deal with 10 different people for 1 ticket AND screw your booking call mann travels call centre and if you want best service deal with Melbourne clayton office.

1 comment
Mann Travel
Mann TravelMann Travel
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Mann Travel

NAZIR

NAZIRBRISBANE

  • 2 reviews

dont buy ticket

published

mohit was excellent. other staff like vikash was so rude. Dont ever buy ticket from them. stupid customer service. asking for money repeatedly rather than waiting as bank takes 24 hours

1 comment
Mann Travel
Mann TravelMann Travel
Similar opinion? Write a review on ProductReview.com.au!
See all Mann Travel reviews

Questions & Answers

Mum Nick

Mum Nickasked

Hi Mann. When will you refund my entire amount? Why don't you answer my emails or calls?

1 answer
Abi
Abi

They will contact You ASAP if they wanted payment from you... not if the money has to be refunded to you. Their service is also great only until the tickets are booked with them but once payment is done they don’t provide any service. Worst travel agency..

Neha K.

Neha K.asked

I Bought 2 tickets from your agency for Singapore Airlines which was flying on 02/09/2020, but due to travel restrictions i got email that your flights SQ238 has been cancelled . I need refund on tickets i have also contact to Singapore airlines they told me your ticket will we refund . you need to talk to your travel agent. When you will contact us and when you will give refund.

1 answer
Mum Nick
Mum Nick

Hi Neha...I too had same issue...Mann is not giving me full refund. I booked with Thai.. infact Mann has kepb$816 and now they won't answer my phone or queries

suresh t.

suresh t.asked

Flights to Chennai

No answers
See all Mann Travel questions

Get an answer from our members and Mann Travel representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.