Never book with Mann travels!
Cheated us with $250! When we rung again, before the ticket was issued. They immediately sent the issued ticket!!
Please NEVER BOOK with them as they will steal your money away. We dealt with [name removed] and he is only kind until the amount is paid to them, after which he will speak very rudely.
Good Service received from Mohit Dhawan, he has provided the help required and was prompt and courteous. Hope to have the same service after sales if required. thanks for the help.
I have used Mann travel services earlier this year. They have absolutely no idea how to communicate and have no clue how to take care of their customers and their concerns. I have been told initially that I will get hotel voucher for my booking at Thailand and for some reason they have changed their statement on every call and every second email. I have booked everything by myself and they are totally rip off. I am utterly disappointed with their services and I would recommend everyone to avoid using their services.
Very poor service..
Cancelled my booking and had to wait 2 months for the refund to come through.. on top I had to experience crap service by the staff..
Worst service and higher prices
Its the worst service I have experienced. Staff is soo rude and told me that I have to book tickets in just 20 minutes or else u will not able to get this tickets. They made many mistakes while writing name on the tickets, amd they charged too for correction. Charging rate is that higher, that I can buy another ticket from that panelty. However, the main airlines didn't take any charges from them although they are charging $300 for just correct a single letter,even thoughbif wasn't my fault. It was staff mistake. They dont even give us time for review. If we take a little time, they will say don't tale much time or else the airline will cancel the bookings. Its the worst experience ever I had in my life. Never book with this people again, never suggest anyone "Mann Travel". Will take many actions towards this for exploitation of customers. Please make sure any one if u book the ticket please ask some time to review ticket before acknowledging it, they will say its not my mistake. Very very very worst service, wasn't expected. By doing this they are represent the bad service of main airlines also. As they will tell that we are not charging, "Malaysian airlines" is charging. Totally wrong, I made inquiry with Malaysia airline, they won't charge a single cent for correction. Totally worst thing they said about airlines. Airline people are more reliable and giving best service than u guys.
Rude and unprofessional staff
Unprofessional staff asks for your number and email address before they can help you. Hung up on me upon complaining
Horrible service, they lie to get business
I booked an international flight with them, was getting a little bit cheaper online but their representative guaranteed that I would get a cash back which would make their price cheaper than online prices.
It’s been 2 months I have been following up with them about the cash back! Each time I call, someone else picks up and gives a “guarantee” that my issue would be resolved in 24-48hours. Bunch of liars!
Worst customer service
I called them and organized a ticket.The ticket price was 990 dollars. They sent me the link and when I wanted to pay they are asking me to pay 1051 dollars.The consultant is saying it's a human error.I had this problem with them before too.I am ready to go to consumer Affairs against them.
Misguide and disgusting
I booked return ticket asked for specific airline. It was all on phone person booked ticket and asked me to transfer money as I got ticket I asked to cancel immediately refused to do so and will charge 550 if you want to cancel.
Slowest possible service. I had to make around 10 calls several calls every day to get my ticket. Everyone working there tells ; we will call you back in 10 mins and I had to call back every 3-4 hours. Favourite pharase of everyone ; this service is not available.. very very bad experience.. highly not recommended.
I inquired about a fare but wasn’t interested in going forward. And since that day I started receiving nonstop follow up calls. And to my shock they were bloody calling 11pm in night, which is absolutely absurd. May be Mann Travel look into it and address the issue and make sure you don’t step in someone’s privacy.
Rip me off
Book over the phone when ask to change the ticket charged $325 where as other agents are ready to do it for $80 but they can't as they locked the ticket. Which can only be changed by the first provider (mann travels). Terrible customer service.
Too many phn calls, too many emails . Each time speaking to a different person. Demanding payment immediately without giving time. for group bookings, each traveler would pay to one account. But your staff gave each one a separate reference number different to booking number and gave real hard time. I had about 30 emails which is too much of a hassle.
If you contact them once, they expect you to buy the tickets.. They force you, keeps calling you and even shouts at you until you buy...Once you say you are not interested then they just treat you as a crap... What a worst service... This happened to me not just once...
If you want to deal with 10 different people for 1 ticket AND screw your booking call mann travels
If you want to deal with 10 different people for 1 ticket AND screw your booking call mann travels call centre and if you want best service deal with Melbourne clayton office.
Poor Customer Service and False Dodgy Promotions
Do not book tickets with them, their customer service is shocking and doesn't understand customer needs. Very poor customer service would give zero stars if there was. Live chat person takes ages to respond to your query. Received an sms today at 11.00 am called them at 11.30 been advised promotion is over. The agents information changes every time you speak and have dodgy promotions and keep bombarding customers with false promotions. They need to honour the promotions if they are bombarding customers with sms regards fare promotions. Live chat person was not helpful at all takes 13 minutes to respond with a 3 letter answer as YES!!! Not good at all I have wasted 2 hrs of my precious time just to check a promotion. Do not believe in their dodgy promotions!!!! They are shifty beware!!!
Called to check return fare.
One of the agents offered me 915 AUD and I told her would call back again to enquire about the fare in 5 minutes.
When I called back to enquire the fare it was a different person, he knew who I spoke to and said the same fare was not available and increased by 35 dollars.
When I asked him to put me through the agent who I spoke in the beginning, his response was that the agent finished for the day and was no longer available.
Worst customer service experience.
Partap is the worst customer service guy . I don't want to book any ticket from you guys . You guys Charged extra bcz of him only . Other agent giving ticket with less price but you guys are charging 100 dollar extra . Bad service
Extra charges on peak
They charge me 420 dollars for extent my return ticket never ever use their service again. I asked thai airlines they gave me quote of 50 dollars.They just have money minding game.
Very rude and not responsible
I booked a ticket yesterday n acknowledge it n was going to pay,but i forgot the exact amount n called them,but they were closed.n in the middlenight(australian standard time) they called n asked why i didn't pay.i had a meeting next morning.i couldnot sleep after their call.i had to cancel meeting as i was feeling awful.i was frustrated,agitated.if you give your staff excess to international flight timing,why dont you tell them about time difference.can they call anytime? Very irresponsible and rude.
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