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I can't select less but it's zero stars for me
I had my roofing gutters removed and replaced recently (1/6/18). I selected three companies and always try to look for best value. I selected Mannix and initially wasn't disappointed. Price quoted was around the mark and the service was excellent. Work was started within a couple of days and completed promptly. The old gutters we're taken away and overall I was very happy.
* Update *
Time has now passed and recently I turned my evaporative air conditioner on (1/11/18). Sometime later when the a/c was turned off water began leaking from my c...
Mannix - Holden Hill
Had a new refrigerated air conditioning unit installed a week ago at a cost of $7.5K. The unit worked perfectly on the first night. The second day/night it did not work correctly. Temperature in the house would not go down past 30 degrees despite setting it for 25 degrees. Today, with it being hot - 41degrees, I set the air con for 24 degrees. The inside temp has been increasing. When I called them they advised that it is probably cooler inside than outside and to drop it to 22 degrees. Yes it is hotter outside however I shouldn't be ha...ving the temperature inside the house slowly increase. They fobbed me off and only offered a service call at my expense. I have spoken to several people and they advised that the best cost effective temp would be 24 degrees. I have had to revert back to using an old split system that is a dinasour unit but works better than the refrigerated unit. There after service is crap and I should have read these reviews prior to engaging them to install the unit.
- Verified customer
Mannix Morphett Vale
Mannix Morphett Vale have been courteous, and professional, they had a delay on the unit delivery and informed me every step about what was happening. The install team were good, got on with the job and did really well.
I got a great Fujitsu ducted unit for a great price, used it the first day, no hiccups.
Really happy about the whole process, from start to finish.
They consulted me about all the vent and return placements, which were tricky with the steel frame, and I'm very impressed from the office staff, to the consultants, to the installers.
Only lasted 7days
I purchased a duct-ed air-condition system from Mannix (Parafield) installed on the 3rd November. Switched the unit on for the first time on the 10th November. The system isn't operating?? Rang Mannix who passed the issue on to the manufacturer! No technician available until Monday ? With a hot weekend coming up, i am not pleased with the product or the service.
- Verified customer
Read the reviews and stay away from MANNIX
I had an air con installed by Mannix Marion. It didn't work when installed, Mannix took zero responsibility, the man said it was my fault because I wasn't home when the air con was installed (um how does me being home or not affect whether the air con works?) & I had to follow up with manufacturer myself as Mannix said it wasn't their fault it didn't work. The manufacturer came out & replaced one part, but the air con is still not working properly. I have called Mannix, & they refuse to come out & look at it, "we don't do service/repairs" (um t...he air con hasn't worked from day one) the man then said "you got what you paid for, an airconditioner, not my problem" then he hung up on me! Basically Mannix will be nice to you to get your business, but once they have your money, there is zero after sales service & they will do nothing to help you - from reading the reviews other people have had the same problem - Stay away from MANNIX MARION!
Read the other reviews and DO NOT use Mannix
Bought gas and air con from Norwood store, sales consultant was Sam Mannix for both. As the other reviewers write there is no after sales service and they do whatever suits them. They have no customer service skills and you have to call and call and call to get anything - my unit didn't even work on installation and it was only after I followed up they finally had someone come and fix it. I'm still not happy but they have my money so have wiped their hands of it.
They treat the customer like dirt
Mannix Kidman Park. Don't go to the Kidman Park Mannix store. Go to another Mannix store, or to another company.
Buyer beware! They had a nice guy down there called Todd who is no longer there. (I wonder why!) The salesmen working there now have no long term interest in keeping you as a customer. There were installation issues they refused to remedy. I had to pay $300 out of my own pocket to fix an issue they should have fixed under warranty. I will never go there again. Through their arrogant stupidity they have lost heaps of future business from me and my trade associates.
They Do not honour warranty
I am amazed how this company is still in business, The dampers had a 15 year warranty on them and 2 years before the 15 years were up one of the dampers stopped working, Rang them i got a phone call back from the manager told me every thing was in hand. weeks later after not hearing and several emails i rang them back they told me it was still in hand.. another few weeks later rang again staff still had my details and still no phone call back and i do not expect one .The warranty they offer is complete garbage, .
I am very happy with Mannix. The service from salesman to installation was excellent. Their advice was good, the delivery of what they promised was good and on time. They even saved me $1500 by not using a duct on a flat roof. They could have easily ripped me off . I found them honest, reliable and easy to deal with. Thank you Peter, Wayne and the boys that helped with installation
Mannix Kidman Park Excellent pre and post Sales customer service
Todd from the Kidman Park store provided extensive knowledge of air conditioner products and facilitated prompt and smooth air conditioner removal and installation using only competent and skilled staff, therefore excellent customer service.
The after sales support was wonderful whilst providing product clarification and also after sales product improvements.
Only very minor concerns was installation issues that were quickly and courteous resolved.
Don't buy under any circumstance from this company.
Mannix the most dodgy air conditioning in Australia, damaged property and damaged existing electrical gable on new houses. OTR requested that they fix one breach of the law but thedenIed the other mulishes damage on new installed electrical. Don't buy under any circumstance from this company.
Replaced ducted evaporative system. Installers broke 3 or 4 tiles on my roof. Informed to the Sales person or the manager at Morphetvale. He didn't even talk about that and send me the invoice without paying for damages. Installers didn't bring the warranty card or any paper works. Customer service is very poor. Still waiting for 25yrs warranty card.
Be warned, do not buy from Mannix
Ducted reverse cycle has not worked correctly since installment, cost over $10,000. Spoke to owner who was uninterested, on third call he pretended to be a salesman & said he would leave a message, never heard back from him of course. Any reputable air con business will roll their eyes when you mention Mannix along with their cheap inferior materials.
Forgot to turn the unit off!
The unit works fine, installer didn't bother to call once done as promised as I was at work. And left the unit running until I got back home. Not impressed about having to pay power bill for 8hours of ducted cooking. Store staff admitted "it was an oversight!" I was expecting a discount. But wasn't offered one. Anyways first and last time. Made the experience bitter.
Lemon -Over 3 months since installed and/still not working properly.
We had ducted evaporative and gas heater system installed. its still not working peoperly after 3 months, numerous follow up visits and repairs to both the heating and cooling! salesmans excuse was that it was maufactured in China and uses dodgy parts. It woud be great to know this before I spent nearly $10k. Still waiting on parts. Both heater and cooler were faulty. Installation was also poorly done. Salesman tells me he is embarrassed but that hasnt helped.
Avoid this company if you dont want frustration.
Dodgy Air Conditioner Installation
After getting several Quotes for Reverse Cycle Ducted Air Conditioning, we decided to give the job to Manix @ Kidman Park SA. Paid the deposit promptly and then things began to go wrong, firstly the Linear Difuser Vents we requested in silver (anodized) weren't available we were told and they had ordered Mill Finish ones that I could get Powdercoated in silver, Job was booked for installation and they said that the vents had not arrived but they would still come and install all of the other equipment and 2 normal vents in the spare bedrooms.
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