- Sign in
- Write a review
Marco Solutions
Reviewer Photos & Videos
Price Gougers
I had tradesman and apprentice at my residence for 40 minutes maximum to clear a blocked kitchen drain, charged $770 including GST. At this rate this would be over $400 each per hour, then told because we can't put camera through drain there is no warranty. Use this company at your own risk.
Similar opinion? Write a review on ProductReview.com.au!
JanSouth East Queensland, QLD
Worst experience ever - avoid at all costs
Warning - never use this Company.
2 hours work for $1,000.00. The biggest rip off ever!
Whats more they were an absolute pain to work with, it was all so time consuming.
A simple job of just replacing a gas cook-top which was purchased by us - just an easy change over from old to new!
Do not use this Company ever!
1 comment
Similar opinion? Write a review on ProductReview.com.au!
WillBrisbane
- 2 reviews
Trust the reviews! Do not use!
I should have read the reviews before using them. Ridiculously expensive for a job that took less than 30mins. A costly mistake using this company that I will never do again. Fool me once shame on you, fool me twice shame on me.
1 comment
Marcelle b.Marco Solutions
I seriously wonder if people out in the world really knows just how much it cost to run a company and carry a QBCC licence in australia.
Deduct staff wages, super, licence fees, insurances and wor... Read more
king expenses so you can get a qualified licence trade that know what they are doing to prevent your home from damage.Similar opinion? Write a review on ProductReview.com.au!
Find out how Marco Solutions compares to other Plumbers
Know better, choose better.
Zero stars for these overpriced price-gougers!
This company was hours late getting to our job, and cleared 2 drains with what turned out to be very little debris in them (their assessment....not mine). Two people were here for less than 1 hour, and firstly asked for $750 plus GST. That was reduced after querying why the job was that much for 1 hour's work, but still charged over $600!! WOW.......what an hourly rate!
Avoid at all costs, and research the chosen company's reviews before committing to them.....as usual, buyer beware!
Another angry client.
2 comments
Marcelle b.Marco Solutions
You clearly have no regard for any other human beings. You should be ashamed of yourself while you are standing over two men under your umbrella in the pouring rain. While they are clearing your drain... Read more
s and i note more than one drain. Our van has puddles of water in it and our seats are soaking wet and so were both my plumbers. It was made very clear to you when calling my office that we cannot give you an upfront price for clearing drains. Two plumber to an hour to clear your drains if it was only one it would have take double that amount of time. And this was done while there was a storm raging and rain pounding down on themJust to clarify 3 points......
When your plumber rang to advise that they would be with us soon, as it was by then late in the afternoon and raining, I asked him if they would prefer to postpone and ... Read more
Similar opinion? Write a review on ProductReview.com.au!
Sue K.South East Queensland, QLD
Zero Stars for these price gouging thieves
Use at your own peril. After many attempts to resolve a blatant overcharge and being ignored, this company is disgraceful to deal with. Would not recommend to my enemy!! And as for discussing an issue with you to resolve, you just refuse to discuss, refuse to refund, and refuse to correct overcharged invoices and items not even supplied. 15 mins to remove and replace a gas regulator on a camper trailer that had already been checked over and diagnosed so quick and easy job. Your business charged $320 for a Reece Plumbing part that is $85 RETAIL....Read more
and $250 for the 15 mins Labour. You then falsely claim to have installed a compliance plate, which was to be sent by mail for us to install, another $55 charged- no compliance plate provided!! The only part of the 30 minute transaction that was close to reality was the $120 for the 15 min Safety Certificate. And seeing as you don't care about people's physical ailments, I'll add that I was just 2 days out of hospital from a life threatening event requiring a heart restart and blood transfusion. I am still off work. Had this not been the case i would have been more cognizant of what was happening and not paid. I have been patient, civil, and tried to resolve on private, but you have left no choice but to bring this to a public forum now. Hopefully this will save even 1 person from your deceptive business practices! (Including your fake 5 star reviews by friends)Similar opinion? Write a review on ProductReview.com.au!
Michele M.South East Queensland, QLD
If I could give a ZERO I would
Stay away from this company, totally ripped off one of my tenants, she called them for a block drain, they were onsite for approximately 1 hour, they did have to use some equipment but this does not justify the $770 invoice that my tenant then paid via eftpos. I called to query the amount and was told that they had to remove tree root, I call crap on this, it wasn`t even mentioned on the invoice. Do yourself favour and use someone who is recommended to you.
2 comments
Marcelle b.Marco Solutions
I have copied this review response as this person has posted another review simalar to this one on our google page after i spoke to her on the phone. She has now been reported to the Office Of Fair Tr... Read more
ade for her conduct. I would strongly suggest you take note of your accusations, as this is defamatory and will be reported to both google and our lawyer. We have never nor do we EVER intimidate anyone least of all women. I am the owner of Marco Plumbing and a woman myself. We have not done a job for you if you are the real estate agent that called this morning because of your tenant that called us then I think you are a very unprofessional agent and we will be lodging a complaint today with the office of fair trading for making such unfounded and complete untrue accusations. The plumbers spent far more than 1.5 hours on that job and it was a bit of a complex job that had two plumbers on site. If you don't know what you are saying i would suggest to refrain from making statements. Maybe if you actually listened to your tenant and sent a plumber out to her she would not have had the need to call a plumber herself. This is very typical of real estate rental agents.Report me to who you like, I have only told the truth, The tenant called you as she thought that she had blocked her vanity due to the length of her hair getting caught. She also told me that your 2 g... Read more
uys were there for approximately 1 hour. Your invoice states the pipe was blocked due to a build up of rust there`s no mention of tree roots.. This pipe also is 50mm wide and runs into an ORG along with the pipe from the bath and the shower, if there had been a blockage caused due to roots this would have affected the both the bath and shower but this is not the case. I`m not disputing that you spent time on site, but even an hour and a half during normal working hours as this was at 11am on a Thursday morning at a cost of $770 is daylight robbery, at least Ned Kelly had the decency to wear a mask when he was robbing someone. Your invoice is a joke, and yes I am the agent that called you on Friday morning because I was bloody disgusted at what you had charged one of my tenants, So get on to the OFT I`m sure they`d be very interested in talking to me, along with anyone else that has left you a review about being over charged.Similar opinion? Write a review on ProductReview.com.au!
AA N.South East Queensland, QLD
Scam artist Profit Hungry
A complete rip off!! No call out fee?!?! It's incorpatrated in the final price. Which again is a complete rip off. So so dogdy
DO NOT USE this guy, keep this is not a fake review Franko! Don't use that as an excuse for taking advantage of people.
Using intimidation tactics won't work on everyone, no wonder you move to multiple locations.
1 comment
Marcelle b.Marco Solutions
Please be very careful when calling anyone a scam artist when you dont have your facts straight this is a matter for litigation. Or even when you you are too much of a coward to even print your own na... Read more
me or what job was done for you..we have no record of your job. To set the record straight if we are such scam artist why did you not repirt this to the accc or the police this is a complete false review and you should be ashamed of yourself who ever you are.Similar opinion? Write a review on ProductReview.com.au!
Rio Vista Palms ComplexSouth East Queensland, QLD
Total Rip Off
Charged $493.90 to replace a outdoor garden tap, that was matched to the one he had to purchase at Bunnings, costing $39. Also charge $99 for a vacuum breaker, which is around $15. I thought tradesman charge for their time per hour, and parts on top! Requested breakdown of invoice including cost per hour, and would not supply on both occasions. I suggest not hiring this man in trust to perform anything without, quoting the job and his hourly rate and parts from the get go. I felt he took advantage of the fact this was a villa complex job, and we were certainly over charged by a long shot. Do not trust this plumber!
Similar opinion? Write a review on ProductReview.com.au!
Rip off
Give me the quote for $250 to $400 end up charging $528 sent his apprentice to do the job who spend most of the time on phone asking Franko how to do the job end up cutting the tap as do not know how to open it and selling me the complete tap fitting for $120 $80 for cartridge which cost $18 at Bunnings
Unprofessional and unethical person I ever met and wants to charge $180 and hour that’s not the going rate for plumbers in Australia
Do not deal with this people.They bully there customers.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Marco Solutions compares to other Plumbers
Know better, choose better.
John HSouth East Queensland, QLD
Do not use this plumber
We had two leaky taps and I had been meaning to fix them. I saw a plumbing van across the road outside my neighbour's house so I asked the young apprentice if he had the time to fix two leaky taps. He asked if I wanted a quote. I said no, that would not be necessary for a small job. He re-seated 4 taps in half an hour. Then his father appeared and charged me $360 plus GST.
I see from other reviews that the hourly rate of Marco Plumbing is not well known. Well, here's the hourly rate based on my experience, $800/hr for an apprentice. And he used our loo in that time.
So, we have been well and truly ripped off. During a pandemic, too. Stay classy, Marco.
Similar opinion? Write a review on ProductReview.com.au!
MagsSouth East Queensland, QLD
Rip off!
Was quoted $1500 - $2000 to find and repair leak. Told him upfront I don't have that amount but did pay $1500 deposit and agreed to pay it off at $50 - $100 pw
Finishes the job and shock horror invoiced $3190.00!!.. $1190. Over the quote given!!
$300 for leak detector guy - ok
$2890.00 for digger and total of 9hrs max
And I gave him and his son lunch..
Invoice dodgey as..no material costs-no hourly rate and when I emailed for info no reply and denied they received it.. Phoned to ask and they became agitated n aggressive and said that they don...Read more
Similar opinion? Write a review on ProductReview.com.au!
Kathleen BanksSOUTH BRISBANE
- 2 reviews
- 4 likes
Price Gouging
Marco plumbing came to clean out a drain in my bathroom sink. Flushed the drain with high pressure water and then put acid down the drain and cleaned the U section. Spent about 30 - 45 minutes and hit me with an bill for $715 including GST. And when it was questioned, all I got was "we guarantee our work". I felt I had no choice but to pay as I felt very intimidated by Marco. I will be reporting them to qbcc as this is price gouging and taking advantage of a situation. PLEASE BE WARNED ABOUT THIS PLUMBER.
Similar opinion? Write a review on ProductReview.com.au!
MaxSouth East Queensland, QLD
- 3 reviews
- 4 likes
Very Expensive
I was charged $330 to replace two flexible hoses, ($13.50 each at Bunnings) took 30 minutes. Told that no callout fee applied, in which case their charge out rate must be about $500 per hour!!!
Similar opinion? Write a review on ProductReview.com.au!
NicoleSouth East Queensland, QLD
Disgusting
Charged $400 for $99 valve. When I questioned and asked for a transparent invoice and told them this was ridiculous I was attacked verbally and told that I must con all trades and threatened with the Police. Just disgusting. No discount as offered on website either so obviously false advertising.
Similar opinion? Write a review on ProductReview.com.au!
DavidCalamvale
Overcharged
Paid $900 for 4 hours labour for 1 tradesman? and young assistant. Over $200 per hour. Grossly overcharged for parts also. Do not use this company ever or be prepared to over pay.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Marco Solutions compares to other Plumbers
Know better, choose better.
Honest AussieSouth East Queensland, QLD
- 2 reviews
- 4 likes
Don't use Marco plumbers!!!!!!!
Their website is fraudulent! I wasn't offered a quote, $528 for one hours labour and they supplied one connector hose for the toilet. I supplied all other materials. They put two holes in my wall when they miss mounted the toilet cistern. No compensation offered. Woman on phone quite aggressive when asked to justify price and gave many unworthy excuses!!
Please everyone avoid this company!!
Similar opinion? Write a review on ProductReview.com.au!
Don't use this plumber
This plumber rips people off. He charged me $230 for a part which retails at Bunnings for $11.80. He also charged $180 per hour for labour when other plumbers in the area charge $80 per hour. I also bought a shower head from him. But without my knowledge or consent, he changed the special shower head to a cheaper model then charged me for the dearer product plus markup. That model shower head retails online for $230; he charged me $350. There's other online reviews complaining about being ripped off by this plumber.
Similar opinion? Write a review on ProductReview.com.au!
Don't use this plumber
Terrible job, hacked hole in kitchen cabinet (told me only way to get to pipes, untrue), left pipes leaking in cupboard, $495 for exactly 45minutes and no materials used.
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Rod Masked
Hi I had you and your team fix a burst water pipe this week Very fast and effeicent I would have liked a more detailed account of costs for such an expensive work So I can understand why I paid $2291 Also on your advertising on my fridge magnet you offer 10% discount for seniors which I was not given Happy if you can help Rod Mackinney
No answers
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Marcelle b.Marco Solutions
I would like to remind you that your plumber was there for more than 3 hours and not to mention the extra 4 hours time he had to spend trying to locate a cooker that would fit your unusual counter top... Read more
cut out. You supplied him with a cooker that was not up to the current gas code and needed several extra items such and a regulator and piping. He would have spent a lot more time on your job if he did not have an assistant with him to help. We run a business if you wanted the job done for free you should have done it yourself and not get a qualified licence gas fitter to fit your cooker for you. After your utter verbal abuse of my two staff members today that completely stressed them out i should have called the police and report you. Both of them were unable to go to their next job out of fear due to your actions. Its a shame that you did not mention this in your review. There are always 2 sides to every story