stand by your product
hi my name is trevor i bought a 2018 robson xtt very nice but the WEATER TANKS leak all the 200 L so not a good start but as well the door zipper dos not line up properly. i rang mdc and was told that the warranty is voided because it is 2nd hand but still the current model ???????? they do not stand by there product !!!!!!!!!
Great company to deal with.
Bought a Cruiser High Side 5 years ago and over that time have absolutely tortured the poor thing. On a resent trip to Lorella Springs in the gulf the suspension failed on the way home at Blackall in Queensland. I contacted the Adelaide Branch and explained what had happened to Kev the manager, his response was that he wanted to inspect the trailer once we got it home as it was a very unusual failure.
I got the suspension fixed up well enough in Blackall to make it home and delivered the trailer to the Adelaide office.
Even though it was...
Great Product. Very Happy
The Sales staff were really good, excellent, and nothing was too much trouble. The workshop crew were very helpful and went out of their way to fix a minor problem. Great service. Couldn't ask for anything better. My Forbes 12+ is a great product with quality fittings. There are some minor design issues with the sliding pantry shelves, as there are no stoppers to keep them in place when not on level ground, and can scratch the surface of the outside drop down door. Also a lack of instructions on how to assemble the annexe. A video would be handy.
Love my camper
A great product and great sales staff. I love my Jackson forward fold. I will have no hesitation in recommending both the staff and product from MDC Adelaide as both are excellent
Fantastic product. Recommend it to everyone.
The legends at MDC were fantastic to deal with. Finance crew were so easy to work with and made the whole process a breeze. Really satisfied with the camper and looking forward to many years of epic trips!
Love out XT15-PT
We have been caravanning now for over 11 years and we are now on our 4th and final van. We travel with our elderly puppy dog and we needed a van that catered for her needs. We now own a MDC XT15-PT.
It is amazing.
Great First Camper
After Going To The Caravan And Camping Show To Look At Campers We Were Very Impressed With Mdc Range,So After A Couple Of Weeks Decided On The ERF,
Rang Up To Order,Bugger No Stock But Was Promised Delivery Before Easter, Picked Up Late March Ahead Of Promised Delivery Date,
The Wife And I Have Used It A Few Times And Have Got Full Set Up Down To About 30 Minutes (Annex Roof Floor Walls)
Our Daughter , Husband And Grandkids Went Off Grid To The Grampians For A Week And Reported No Problems,
A Well Put Together Unit
Well Done To MDC And All The Crew In Adelaide!
All we wanted and expected. Seems to be well put together.
Kevin in Adelaide has been great to deal with in both purchases we had through his showroom. Not pushy and could answer our questions well. Tried his best to supply our xt12 on time and came through for us
Fantastic staff, fantastic camper.
Fantastic staff, fantastic camper. Researched all available campers and for the family of 4 our Cruizer Slide suited us to a T. MDC online videos and Masterclasses are fantastic. Follow them and you will have many happy years of camping!!!
Love love love
Very happy with our 2018 XT-12 hybrid. Kevin and his team in Adelaide went the extra mile to make sure everything was as we ordered. We can’t fault anything apart from us not using it enough.
Purchased Off-road Deluxe 2 years ago. Has not missed a beat. Been in some crazy wind & rain and came out the other side perfect. Have put it through some insane places and trailer has held up beautifully. Don’t let people’s bad reviews put you off MDC, if you look after it and maintain it you will have the best camper/caravan money can buy. Ian
Great camper, excellent service.
We purchased our 2nd MDC just recently. We started with the 2015 Stepthrough soft floor camper and have recently upgraded to the Cruiser Slide Forward Fold. The day we purchased, we set it up at a caravan park to play with our new toy, with this we had found a couple of issues. We contacted MDC Adelaide, and without hesitation we were instructed to bring it back 1st thing in the morning to have these repairs attended. With this the team from Adelaide fixed our needs right there and then the following day with no hesitation. We could not thank the team enough for thier after sales service.
So happy wish we could get out more
Thank you mdc we have been so happy with the support we have received from Adelaide all the way through to Big red bash last year. Wish we could get out more often.
Great Camper (JFF), great value for money, great service
We have bought a Jackson Forward Fold about a year ago - and loved it every trip so far. Easy to set up (and close again), comfortable and allows us to get almost everywhere.
During our last trip (mostly off-road) we did unfortunately have an issue with the water tank, but the MDC customer service team was excellent (helpful and quick in replying) and all (interim repair and new replacement tank) covered under warranty.
Love it fantastic van goes anywhere
We love our XT14 they are bullet proof. There isn’t a track I would pull it down suits our family perfectly. Don’t believe all the negative comments I have nothing but great service and warranty claims.
Would buy another one tomorrow and recommend one to anyone.
- Verified customer
Exactly What we paid for
We purchased and MDC Highside last June (2017). Have now completed trips to the Far West Coast of SA, Flinders Rangers and the Great Ocean Road just to name a few. Recon we have well and truely hit the 10k mark. Have made some minor modifications to make life easier but all in all we have not once regretted our purchase. Do your checks, take good care and your trailer will take good care of you.
Poor after sales support!
Purchased my camper trailer this year and have only had issue after issue. Everytime I would call and tell them I had missing parts or faulty parts they would either hand all me to someone else and say they will give me a call back and won't for ages or they will just try to get me to fill out an online warranty form. If I could take back my camper and get money back I'll be more than happy to and purchased a different camper from a more reputable company with better after sales service.
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