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Market Direct Campers WA, Kenwick

Market Direct Campers WA, Kenwick

3.2 from 6 reviews

Shocker absorbers on XT12 a problem.

Disappointed regarding shockers on my XT12 - on second set in 10 months and these ones are already leaking and u/s and cannot get, any after market replacements as they not a common size , currently in Qld unable to fix this problem. Have tried ringing the 1300 number but no answer

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedApril 2017

Great service - enjoying our new van

We purchased an MDC XT12 around 8 weeks ago. Due to a short timeframe between purchasing and when we needed it, we bought a demo model. We have now been on the road for about 5 weeks. So far we are loving the XT12 - it has everything we need for a comfortable life on the road, and has easily accessed all off-road locations we were keen to go. We have made some modifications and added some additional features (diesel heater, fans, TV etc). We have had a couple of small issues - 1 was with a could of items not being handed over on the day, but an email to the team and this was sorted promptly. Would highly recommend.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMarch 2019

Best van we have owned

We have owned a few campers and caravans in our time, some being Australian made. Our MDC XT17T is the best. From sales to service to quality. Keep it up MDC.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedJanuary 2019
Store LocationKenwick
1 comment
Cheers for the review Adam. Hope to see you at one of our events.

Good product bad management

Solar system wasn't charging so i left it with them for 2 weeks they blamed the fridge that wasn't even in there when i first noticed the problem, i have since changed it myself to lithium but it has darkened my opinion of them

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationKenwick
1 comment
Hi Rob, sorry to hear you are unhappy. If you have any further feedback please contact our Customer Advocate at stevez@marketdirect.com.au

Mdc camper and parts

We bought a camper which is good for what we use it for. We needed a couple of parts and have been waiting 6 months for. Been in multiple times with multiple phone calls and we are still waiting for parts. Like the camper but after sales is not up to a modern standard

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2018
Store LocationMdc
1 comment
Hi Tim, if you're having problems email me at stevez@marketdirect.com.au and I'll investigate what's going on.

Love our Jackson FF 2018

Ordered in Sept picked up Oct. Got a few unexpected upgrades,which was great, bigger gas bottles, bigger tank. Plus the new solar panels. We have just been away for 2 weeks and only issue was hot water system not firing up. But we will sort that out soon as it did work last time. We have been given the personal mobile of the Country Comfort representative to ring. We had a few issues with the rope lights when we first got them, but it worked out we just had to switch wires. People need to realise these campers are priced at the lower end of the scale and are great value for money. Adam was our salesman(Think hes at Wangara now not Kenwick) and was excellent. Cheers MDC..

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2018
Store LocationKenwick, WA
1 comment
Hi Sandy, we are so glad you're enjoying your Jackson. Thanks for sharing and best wishes from the MDC team. Steve

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Details

WA, Kenwick
Contact Number 1300 494 494
Address1752 Albany Highway, Kenwick Western Australia, Australia
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