Martec is a shocking company. Warranty is baaaadd. I bought 3 fans . On install electrician showed me a ticking sound. Called martec warranty they told me to put fan on winter setting. This seemed to get rid of tick.. THEN it returned. Had Martec come to party for their electrician to look at. He told me there is a known fault. So he installed a spacer.. solved. But no the other two fans develop tick. Contact Martec they send electrician. Both fans same issue as first. Both had same fix. However Martec only will claim one as warranty as other h...ad a bit of head wire in cup.. however tick has gone from same fix as first. Been a long 6 months. Asked them to review. Thoight it all good then i get a Letter of demand. For payment. Communication is stuff you flush down toilet. Warranty is written on the toilet paper. Am now going to pay to get rid of them. Need another 3 fans they WON'T be MARTEC brand. Have contacted lighting illussions where i purchased to inform them of this terrible company. Have also let my electrician know, he said he will never install one again, and will talk people into other brands. I am votting with my feet and mouth. Best $80 i spent was paying this bill and letting people know how BAD MARTEC are.
Purchased in November 2018.
- Verified purchase
Please heed the Negative reviews, disappointing Ceiling fan.
After having good experience with the silent Kogan DC pedestal fans thought it'd be good to replace our bedrooms old A/C Ceiling fan with a DC, unfortunately didn't read the many Negative reviews on Martec products here first.
On our electricians recommendation we went for the Martec Lifestyle DC Fan with LED and remote, when installed it is a good looking fan but when the fitting electrician turned it on the fan had a noticeable bearing knock.....He took it down and exchanged it for a new one from his wholesaler...
2nd one installed, no...knock but had a annoying electrical resonance hum especially noticeable on its lowest Fan settings, worse than the old A/C fan it replaced and questionable seeing I'm a light sleeper...Leaving the 2nd installed we later found that night when trying to sleep that the LED light turned off unacceptably glows like a miniature moon in our rooms centre for the entire night. Not happy we contacted the installing electrician, to his credit he tried yet another unit out in his own home first before coming out, when arriving he remarked the new one had the same hum and glow as our installed unit so no point changing it a third time.... Our electrician who is a good one and has performed other electrical work for us has logged a call with Martec sending in videos of the fans hum and light off glow but given the difficulties people have stated here when dealing with them suspect this will be a painful experience...
- Verified purchase
Terrible.... lasted one day
Purchased the white DC motor model without the light for family room and new white fans with DC motors and LED light for bedrooms....that came out January 2018. They seemed to tick all of the boxes especially the one with the light - could change colour 3000K, 4000K or 5000K and it had a dimmable LED - only limited to three settings though. Felt sick the morning of install when I found these reviews but decided to continue.... BAD MISTAKE !!
Did not like the very basic remote control. When you changed the speed of the fan, there was no indicat...
Disappointing .. don't buy
This worked fine for the first three years.One month out of warranty the light stopped working.
According to consumer affairs Martec still have an obligation to repair or replace.
I requested that they supply the parts free of charge and I will wear the installation cost. I thought that was a fair compromise as it's probably the LED system which can be easily replaced. At cost price Martec would be out of pocket around or less than $20.
I will have to pay for an electrician to install.
So if you want a fan and light that work for around three years then go for it.
I hope that when the light dies again it does in inside warranty ..
Bought 3 regretted all 3
We have had Martec fans for the last 30 years. They have been great but were due to be replaced, so we decided to stick with what we know. We bought 3 of these units, 2 with lights 1 without. A total waste of money.
Let me start.
On installation all made ticking sounds and wobbled, 1 so badly I asked for a refund. The blade was physically warped and could not be balanced. I spoke to someone in their head office and after a bit of wrangling they said they would send out new blades. They confirmed the sale and model with the copy of the recei...
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