I should have read reviews before buying!!! You live and learn but hopefully you won't make the same mistake and this review helps you.
2 of my 4 brand new Martec fans are buzzing (motor noise on low speed). A technician came out and agreed 2 were indeed louder than normal. I was so relieved. Sadly, Martec flatly refused to offer replacement motors as they feel it's a normal noise. Madness! To safeguard customers I will shortly be uploading what I've filmed to YouTube and will be progressing legal action as soon as I've finished my latest renovation. I've had an independent inspection too prior to removal. In the meantime I've bought replacement LUCCI fans which come with a 6 speed remote control and are genuinely the quietest most efficient fans I've ever come across. Admittedly they were $25 more but OMG they're amazing and so worth it for the peace of mind. Sooooo quiet. You'd like to think Martec is a great brand who take pride in their company and their customer service, but seriously they were rude, abrupt and condescending. It's such a shame. Oh, and they even have a recorded message on their hold line saying their fans are noisy. It's crazy! I will never buy Martec again!
All 6 Fans are faulty
All six MARTEC ceiling fans I have bought through TWO electricians, are full of troubles. Noise, light interference ( frequency interference) in the middle of the night ...Over $1700 spent on these faulty Fans only to find out that their '4 season 'Model' have a remote control that does not allow a change of frequency. Their 'Lifestyle DLS 134 Model' has the same problems but the remote control allows the variation of frequency required, thus it is not covered by Warranty, so you have to spend $150 of your own money for an electrician to come and rectify, even though the fans were installed only the week before. The Company is not helpful at all, the 'switchboard' girls at Martec show complete ignorance ( eg; claim that you need to install the Fans on two separate circuits ... there is only ONE 'Light' circuit available in each apartment) and simply refuse to send a Technician to check. I read the reviews here and hope that you ALL take the matter with Fair Trading . This will ensure that others do not go through the same poor and very expensive exercise. I have two fights on my hands., one with the Electrician who supplied the Fans , was paid but has not rectified the problem, the other with Martec who claim they have a 2 year home warranty on those fans but refuse to honor their Warranty .
Definitely won't buy again
After having Martec Ratan ceiling fans in our bedrooms for 25 years with no complaints, I decided it was time to update to the new Lifestyle fans with LED light, great looking fan but absolute crap!!! The fans are making noises caused (as I've learnt) by electrical pulses sent down our power lines (Zelwinger Ripple) that have to do with the off peak power signals. When this occurs the fans make noises from ticking sounds to zinging type sounds. Google Zelwinger Ripple and you will find out everything you didn't want to know. Martec warns customers about these noises and blames Energex for bad supply but the FACT is that the 25-year-old Martec fans I removed never made this noise and we also have 2 Omega fans in our living area for 15 years now that have never made any sound. It seems BLATANTLY OBVIOUS that the motors or controllers of the new fans are missing something that the older ones had. Martec aren't the only manufactures with this occurring so its a case of buyer beware.
Do not make the same mistake ...
Strongly advise against anyone buy this fan (or dealing with Martec for that matter)
warrenty what is that ? happy to replace a busted led in the disk light. but when the fan just runs flatout and wont turn off everytime you turn the damn thing on, no sir that is fult of your wiring and a thing called "Ripple control" and that is not our issue the prodjcut if 100% in working condidtion. and if that isnt bad enough my room is a disco with the light strobing,
Do not buy the remotes
The wireless remotes will last just over the 1 year warranty period and then fail, requiring you to buy a new remote, a new receiver, and hire an electrician to replace the receiver. DO NOT buy the wireless remotes, they are a waste of time and money. Better yet, don't buy anything Martec as their warranty hotline is not helpful at all and will just tell you to buy a new remote and receiver.
Do not make the same mistake we made!
Strongly advise against anyone buy this fan (or dealing with Martec for that matter) if you want it to actually provide any sort of cooling effect. Bought 6 of these fans and with installation spent close to $2,000. The amount of air they move and thus the cooling effect they give is a joke. On hot days, we have friends come to our house and ask why we have fans on 'low' - err, they are on 'high', they are just poorly designed fans that provide very low air movement. Have been on to Martec, they say its not a 'manufacturing fault' so they refuse to do anything to assist, refused to even pick up the phone to discuss with us and fobbed us of - customer service is a joke. Their design recommendations say this fan would suit a room up to 30m2 - it doesn't work in a room which is less than 10m2.
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.