Do not use this real estate agency! My friends and I are renting apartments in Zetland/Alexandria area and have been consistently dismissed and ignored upon every request or when assistance required. They false advertised our apartment block and charging us an extortionate amount compared to our neighbors. See below link to our block and how they have treated their customers
We have been using Martin Property (David H) for about 8 years to manage our investment property. The have always been very responsive and shown some real professional competence in their dealings with us, and apparently with the tenants. I have no hesitation in recommending them.
Rude and careless staff
I have had issues with my rental property and have been asking for 9 months to get the issue resolved and the property manager has ignored my emails time and time again. Our courtyard wooden gate has rotten away from the rain and planks have fallen off and people can see straight into our courtyard and apartment if we have our blinds open which is most the time. Only after blackmailing the property manager to not resign the lease for another 12 months until we had the gate replaced did she then arrange for someone to come and fix it... I specif...ically told her it needs to be replaced not repaired and of course this was ignored. Now 2 months later 4 planks have fallen off again and is in a worse state than before. Trying to arrange to get it fixed and no one is getting back to us. Requested to speak to the manager and no call back so had to call again. And of course she was as rude and careless and her staff. Would never recommend them to manage your property. I know I won’t be when I purchase a home.
Martin has great professionals! I highly recommend Kyla O'Gorman to all my friends.
I would definitely recommend Martin, especially Kyla O’Gorman. Kyla is very professional and responsible. She is always in touch with clients and always ready to help. Even if it gets extremely busy, she will keep you up to date what’s on a market and will answer to every single question. Highly recommend!
Id have to say my senior property manager David Holland that I have looking after my property would have to be the best that I have had in my 20 or so years as a landlord.
Great bloke, honest, punctual, bright and always delivers on what has to be done.
October 23rd 2019 Update: Great real estate agency
Thankyou Asher Roberts for being very professional and caring and bringing in all those contractors and negotiating good prices to have my unit looking like new on my behalf.
In the short time you have been with Martin property you have been great, professional and always keeping me advised and up to date with the leasing side of things. I highly recommend you to any employer thankyou,
Liar Liar Pants on Fire!
Rental property advertised that it has pool and CCTV, and when I requested to see it, [name removed] (from Martin Place office) advised that it was closed for cleaning. We signed the lease, moved in and guess what? No pool! and no CCTV. [name removed] advised "so what - move out!" Shocking customer service! Now contemplating taking formal action with Department of Fair Trading.
Outstanding Service 10/10
Many thanks to Jerrod for the professional way he is managing our property. Having been customers of Martin Property for both a purchase and property management, we can say that the communication and prompt response time from Jerrod is superb. We are absolutely delighted with the excellent service we received from Jerrod. We would have no hesitation in recommending Martin Property to any prospective landlord and tenant.
Do not use Martin property in Zetland to sell your property
I made an appointment with an agent to see a unit. He did not arrive nor did he phone to apologise. I called Martin property to tell them I was waiting outside the unit, they said they would call the agent and call me back. They did not call back.
I phoned Martin property later that day to complain as I was a serious buyer. They said the agent would call me back to reschedule.
I am still waiting - 5 days later. I have not heard back
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