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Martins

Martins

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    Kris

    KrisMetropolitan Adelaide, SA

    • 4 reviews
    • 2 likes

    Customer Service Sucks

    published

    The Bale of Martins Wood Shavings, was not shredded properly, it was very stringy & nothing like wood shavings. It was more like shredded coconut husks. I use for my animals & it was not suitable like other bales previously bought. Contacted company, after sending photos & barcode, [name removed] offered to refund the cost of one bale.
    After waiting over 2 weeks for her to reply to my acceptance of the cost of one bale, I re-emailed & now it seems they are no longer giving me a refund, no mention totally ignored my email about the refund. disgusting customer service to offer a refund, then not follow through.

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