De Dietrich Oven
The element blew so we could not use the conventional oven. Arpan, who is the technician who called on us was prompt and quickly diagnosed the problem. Unfortunately he didn’t have the part so he had to order it in. He did that and returned and had the oven fixed within a week. I cannot praise him adequately for his efficient and prompt service. I would have no hesitation in recommending Master Appliance Service.
Miele Dishwasher Repair
We used Master Appliance Service as it is a Miele recommended repairer. Denise booked our job and Peter did the service, he was quick, friendly, professional and knew exactly what the issue was. He even fixed the door that has been uneven for years. Would definitely use again. Thank you!
We had a lovely gentleman over that was very professional. We was friendly, clean and punctual - everything you'd hope to welcome into your home.
He fixed the job promptly and our problem wasn't too expensive to fix. His name was Arpan. Highly recommended him and this service.
Stove repair by Arpan
My oven had stopped working in the middle of cooking one day. It wasn't a thermostat stop. The oven would not come on again after it had cooled. No parts were needed. Loose wire seemed like only diagnosis as check and reconnect restored function. Prompt polite and careful helpful service with attention to detail when the oven was repositioned to ensure glass lid was safe and would not fall down unexpectedly on cooktop. Very happy to recommend this service to others. Thank you Arpan and Master Appliance Service!
Quick and efficient service
Very pleased with Master Appliances recently when I needed a repair on my Miele Dishwasher. From the initial contact with pleasant and friendly voice on the phone when making the appointment to the excellent technician, Arpan who quickly found the problem, organised the replacement part then returned to make the repair. Arpan worked efficiently to restore my machine back to full working order. I can confidently recommend Arpan and Master Appliances.
So far not so good
$140 call out fee to be in my home for 20 seconds to tell me a new hinge is required. Then I paid for the parts and they came to fit them and they were the wrong parts. Then they asked me to take photos of the parts and model numbers and send them in. Then they weren't good enough so they call me without notice to come and take more photos. Then when I'm not home they ask me to call the office to reschedule an apt that was never made. 4 weeks in and the issue is not resolved and I'm out of pocket $500 and still don't have an oven fixed. Apparen...tly it's Omega's fault they keep telling me. So I'm still waiting for the parts and for them to be installed and then there will also be a labour charge to fit them. I'm seriously bewildered to think this poor level of service exists in an environment where unemployment is so high - better staff that have more empathetic that don;t ask the customer to do the running around particularly when you are charging top dollar for your supposed service!
Questions & Answers
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.
Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.
Still waiting for a response. My experience with this company has been disgraceful.
The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.
2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.
So after paying over $600.00 I have a stove working at 80%.
To top this off we received a letter asking for payment otherwise they would remove their parts.
Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.
DO NOT USE THEM!
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