Not A SMEG authorised service
I booked Master Appliance Service because I thought that they were an authorised SMEG service organisation. They are not. The service technician had no experience with my oven - he went away to research it and rebooked - they then cancelled on the day of the appointment. When I rang SMEG they told me that Master Appliance Service were not authorised service agents. If you Google 'SMEG Service Sydney' they pop up and their site uses SMEG logo in the 'book a service' page.
I'm sorry for the inconvenience of my phone call!
I had read a couple of reviews about the receptionist and can confirm the shocking service over the phone. I was trying to explain the situation with my oven not working and asked her a question when she abruptly said "I'm trying to get there". She listed her cost re call out fees and when I told her my location she basically nosed laughed at me and told me I'm well outside their area and I'd better get on the phones and start ringing around. I live 15 minutes from Dural for gods sake - not the moon. Good chat. All the best
Rude receptionist couldn't get rid of me quickly enough
Wow. Just wow. I called seeking assistance to help me determine if it would be worthwhile to repair or simply purchase another dishwasher. The person answering the phone gave me her prices a bit too abruptly. I tried to explain that we spent quite a bit on it a few years ago, it was still under warranty but the repair required would not be covered under warranty as someone had fallen on the open door. Well, I got about halfway through this information when she cut in and said, "Well, it's under warranty." I then tried to tell her we were seekin...g assistance in making a Repair or Buy decision. We needed their help, with the very real possibility of giving them business. She immediately mistranslated that as me trying to seek a free diagnosis over the phone, saying they didn't do phone diagnoses. I just wanted help in making the decision, and they could have had my business if she had been nicer, given me the benefit of the doubt and not been so rude. Before I knew it, she said: Can I leave that will you? while I was actually speaking. A mechanic or computer repairer can give you a ballpark figure over the phone, so why can't they? She could have explained their position on such things in a much more nice manner and I would have been okay with that. But she didn't. Do yourself a favour. Don't compromise your self-respect by ringing this company and having a rude person talk to you. If the person that answered the phone today is suffering from some illness, then I am genuinely sorry for her. However, she should be getting treatment or care, not spreading ill will and likely affecting her company's success by treating people like this. I would have been prepared to pay up to $800 to get this $1700 machine fixed. Not now and not ever through this company. A bit of kindness would have gone a long way.
Rude service, job not carried out
I booked via phone, was given a time window of 12.30pm-5pm and was told the technician would call 30 minutes before arriving. The technician called at 11.15am when I was in a meeting. I texted that I couldn't talk. He texted back that if I didn't respond in 10 minutes the booking was canceled. I didn't see this text until after the meeting when I rang the technician back and left a message (he was on the phone) saying I did not feel it was fair that the booking was canceled. He called me back and berated me for leaving this message and when I t...ried to explain that I was in a meeting, timed to allow for the afternoon to be free, he told me to shut up and hung up. When I called the office they said their computer was having problems and they would call me back immediately but they did not. I am assuming the booking is still canceled and am seeking another service company. The whole thing was most distressing.
Arpan was very helpful and efficient. He communicated well what the problem was and delivered a solution before the expected time. The lady on the phone who initially fitted me in to the technicians schedule was also amazingly helpful! Thank you.
Arpan is the man
Had my Smeg oven repaired by master appliance service and have to say that Arpan done a amazing job to repair the unrepairable.
Arpan was very fast, efficient saving me money in parts and labour.
I highly recommend Arpan and master Appliance Service team for any repair works, they are reliable and pleasant to do business with.
Thank you for your service
Appalling Rude Receptionist
Most possibly the rudest arrogant receptionist, Michelle. After querying the cost of the call out, which as a potential customer I’m within my rights to do so, I was rather arrogantly, rudely and smugly
told that I could go somewhere else. When I protested I was hung up on. I then called back and asked to speak to a manager.... apparently she is? So I asked to speak to an owner and I was again hung up on. Extremely poor, and if that’s how you run your business I’d be glad to pay someone polite twice as much for a call out. Save your time and go somewhere where the support staff actually have manners.
Many thanks to Leonardo, why came to connect our washing machine.
Very knowledgeable, with good skills!
He explained all about usage and care of the machine.
It is working very well!
Arpan was knowledgeable, efficient and courteous . He quickly got our our induction cooktop working again . We are very pleased with his work and the cost to repair - would recommend . Thanks!
Really bad experience
The attitude of the reception is really bad and arrogant,She didn’t even wait for me for finishing my question and just hang up my phone after I request the quote. Worst experience ever!strongly not recommend!
Great stove repair experience!
Highly recommend this company. Our technician Arpan sorted out our stove problem in a polite and professional manner.
Great service! Give them a go, you won’t be disappointed, rates are very reasonable also.
Great company to deal with, was kept well informed and Leonardo the repair man kept us fully updated on the parts required and was punctual when turning up to do the work required, Highly recommended
De Dietrich Oven
The element blew so we could not use the conventional oven. Arpan, who is the technician who called on us was prompt and quickly diagnosed the problem. Unfortunately he didn’t have the part so he had to order it in. He did that and returned and had the oven fixed within a week. I cannot praise him adequately for his efficient and prompt service. I would have no hesitation in recommending Master Appliance Service.
I waited all afternoon and no one bothered to come. I tried to call and only got an answering machine. They did not call me back or tell me why they did not attend
Miele Dishwasher Repair
We used Master Appliance Service as it is a Miele recommended repairer. Denise booked our job and Peter did the service, he was quick, friendly, professional and knew exactly what the issue was. He even fixed the door that has been uneven for years. Would definitely use again. Thank you!
We had a lovely gentleman over that was very professional. We was friendly, clean and punctual - everything you'd hope to welcome into your home.
He fixed the job promptly and our problem wasn't too expensive to fix. His name was Arpan. Highly recommended him and this service.
Technician named Arpan very polite, well presented and efficient. I would highly recommend him and the services of Master Appliances. I have used them several time before at my old address.
Excellent & Friendly Service
I would like to thank your serviceman Arpan for his friendly service.
He arrived as scheduled and did the work with a smile.
Would not hesitate to recommend your company
Thanks again Lyn from Greystanes
Stove repair by Arpan
My oven had stopped working in the middle of cooking one day. It wasn't a thermostat stop. The oven would not come on again after it had cooled. No parts were needed. Loose wire seemed like only diagnosis as check and reconnect restored function. Prompt polite and careful helpful service with attention to detail when the oven was repositioned to ensure glass lid was safe and would not fall down unexpectedly on cooktop. Very happy to recommend this service to others. Thank you Arpan and Master Appliance Service!
I was very happy with the efficient service by Arpan, who quickly solved the problem with my rangehood. He was polite and curteous and I will be recommending this company to my friends.
Questions & Answers
My electric ceramic cooktop wont switch on . The wall oven which is on the same circuit is working fine..
I would like to know your rates to fix this issue. I live in Colyton 2760.
Master Appliance Service
Please contact our customer service on0284454000 or via our website masterappliances.com.au who will advise our current rates and availability for your area.
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.
Sorry, I am just a customer of Master Appliance Service so I will pass this message onto them. Thank you.
Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.
Still waiting for a response. My experience with this company has been disgraceful.
The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.
2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.
So after paying over $600.00 I have a stove working at 80%.
To top this off we received a letter asking for payment otherwise they would remove their parts.
Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.
DO NOT USE THEM!
Russell Morris was inducted in to the ARIA hall of fame. Not for writing this review I would guess.
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