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Master Appliance Service

Master Appliance Service (page 3 of 26)

4.2 from 504 reviews

Reviews

4.2

504 reviews
5
(374)
4
(32)
3
(1)
2
(7)
1
(90)
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Peter K

Peter KPerth, WA

  • 2 reviews

Service area is not Perth-Wide as advertised

published

To help those in the Perth area save time submitting a service request, be aware that despite advertising Perth-Wide appliance servicing, coverage does not extend to cover all metro suburbs.

BAD SERVICE

published

I had a technician come to repair a LG Double door refrigerator with fault FF (freezer fan fault). As soon as the technician arrived he stated it was better to purchase a new fridge as the repair would be too expensive and not cost effective. I called a local fridge technician who replaced the FREEZER FAN for $160.

Margaret

MargaretSydney, NSW

Dishwasher service

published

From the minute I rang the company the service was good . Arpan the service man came on time ,he was polite very efficient ,and professional .He fixed my dishwasher and left my kitchen clean and tidy.
I would recommend Master appliance service to everyone.

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Maree Baker

Maree BakerSydney, NSW

Way too Expensive

published

Had a dishwasher problem. Charged $203 call out and wanted a further $680 for completion.
So $803 in total. Technician was very unfriendly - bordering on rude.
Rang Fisher and Paykel and they sent someone out for half the price and job was completed in half the time and the technician was friendly an helpful.
I will NEVER use Master Appliance Service again.

RichardW

RichardWSydney, NSW

  • 4 reviews
  • 19 likes

Massive gouge on parts price

published

We paid Master Appliance Service to look at a failed Bosch washing machine. They diagnosed a failed control board and told us the replacement part would be $625 plus GST (ie, $687.50). That seemed very high, so we didn't authorise. Looking on Bosch's website, the RRP for the part is $349 - including GST. Big Warehouse Spares has it for $276. We rang Master Appliance Service back to ask if they could supply the part for the correct price. They told us they don't care what Bosch sells the part for and told us to go elsewhere.

So now I have to pay another call out fee to get an honest repair company to come out instead of these rip offs

Washing machine service by Arpan

published

I found Arpan the service man to be very efficient. He left my laundry and appliance (washing machine) clean and tidy. Also the lady answering the phone for Master Appliance Service was polite and helpful.

Judi

JudiSydney, NSW

Unreliable Product

published

I have read some of the reviews and I am not sure what products they are talking about but I have had so many problems this is not the first time I have has problems with their dishwashers. I waited about two weeks after making the claim. The service man came out to have a look and found a problem. I received an email about a week later saying the part had arrived and I have to let them know when they can install. I am now tld I have to ait another 2weeks before they can come out. I have told my friends not to buy this product.
Judi

Great Service

published

Peter recently came and fixed our Miele gas cooker in Turramurra. He was polite, helpful, courteous and fixed the issue quickly and with no fuss. I would recommend him highly.

Doug

DougSydney, NSW

  • 2 reviews
  • 5 likes

LG Front Loader 10kg washer, do it yourself!

published
1 comment
Doug
Doug

PS: Just to be clear, I did the repair myself.

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Vanessa

Vanessa

  • 2 reviews
  • 1 like

Poor customer experience

published

My dishwasher wasn’t working and I booked a service online. I was given a window for repairs between 8.30am and 12.30pm. By 1.00pm, the technition hadn’t arrived. I called Master Appliance services who said the technition was running late and would contact me within the hour. The office then called to say the technition couldn’t make it. I had taken the day off work and was not prepared to take another off while I waited for them to arrive. As I was explaining this in a courteous way the lady in the office hung up on me. Very poor customer experience and I would never recommend this group.

Cameron

CameronSydney, NSW

Don't service areas they advertise

published

Searched for oven repairs in Penrith and contacted them. Received a reply they don't service this area as it is out of their service area? Odd as they show in search results for Penrith and even have a page for Penrith. False advertising.

Susie C.

Susie C.Sydney, NSW

This used to be a first class service first company.......

published
Steve

SteveSydney, NSW

  • 2 reviews

Service visit from Arpan -

published

Service visit from Arpan - he called and arrived on time; very courteous and helpful; diagnosed problem within seconds (detached middle arm on dishwasher); re-attached and advised on how to re-attach should the problem re-occur; explained operation of drainage system; completely pleased with this visit

Lauren

LaurenPerth, WA

  • Verified customer

Do not use this company. They are scammers!

published

Although the company is based in sydney they will take bookings from anywhere. I am in perth and I booked a technician to come and fix my oven. I gave them the model number and described the fault yet the man did zero preparation. He arrived with no knowledge and no parts and then charged me $172 for the call out and the "diagnosis". He said he would come back with the correct part but a few days later he texted me to say the part cannot be obtained. I then got a real repairman in and he found that the "diagnosis" I paid for was incorrect anyway. This company is a scam and a con. Do not use.

Reg

Reg

  • 2 reviews
  • 1 like

Appalling Service and Fees

published
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TJS

TJSSydney, NSW

  • Verified customer

Find someone else

published

My washing machine was playing up - stopping mid-cycle and making a banging sound when spinning. Master Appliance Service drained the hose and tightened some bolts. This seemed to fix it but the issues resumed after 2 months. Their warranty lasts 1 month and after that too bad, pay again. It would have been cheaper to buy a new washing machine. They couldn't care less.

Ron

RonSydney, NSW

  • 2 reviews

Great to do busines with

published

Easy to do business with . Kept informed on arrival time. Work was done in a knowable many. Happy with results would suggest them to my best friends. Arpan good nature and definitely knew his job.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Ron for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Bub

BubSydney, NSW

  • 3 reviews

Courteous and efficient technician- Apran

published

Apran gave us accurate notice of when he would arrive. He arrived on time and was courteous. He efficiently fixed our microwave and range hood in good time.
He demonstrated that the appliances were now working. I would use this service again with confidence.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Bub for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Samantha

SamanthaSydney, NSW

Great service

published

Apran was friendly, efficient and transparent about the work to be completed. He was also very neat and didn’t leave a mess behind for me to clean up. Thanks Apran

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Samantha for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

awiklendt

awiklendtSydney Surrounds, NSW

  • 2 reviews
  • Verified customer

Excellent

published

Peter came to repair two of our malfunctioning washing machines. He was quick and fixed both in no time at all. No parts were required, so there was no wait to get machines working. Very professional and clearly knew what he was doing. Thank you Peter!

Edit: Also, booking the service online was very quick and easy.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you awiklendt for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

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Questions & Answers

Anne_B

Anne_Basked

Hi,
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.

1 answer
Koceelan C.
Koceelan C.

Sorry, I am just a customer of Master Appliance Service so I will pass this message onto them. Thank you.

Russell Morris

Russell Morrisasked

Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.

1 answer
Russell Morris
Russell Morris

Still waiting for a response. My experience with this company has been disgraceful.

The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.

2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.

So after paying over $600.00 I have a stove working at 80%.

To top this off we received a letter asking for payment otherwise they would remove their parts.

Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.

DO NOT USE THEM!

Peter P.

Peter P.asked

Do you fix Kleenmaid freestanding ovens? The main oven door hinges are loose, they were never very good, and the small oven doesn't work well.

1 answer
John
John

Yes I do

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