I had a technician come to repair a LG Double door refrigerator with fault FF (freezer fan fault). As soon as the technician arrived he stated it was better to purchase a new fridge as the repair would be too expensive and not cost effective. I called a local fridge technician who replaced the FREEZER FAN for $160.
Way too Expensive
Had a dishwasher problem. Charged $203 call out and wanted a further $680 for completion.
So $803 in total. Technician was very unfriendly - bordering on rude.
Rang Fisher and Paykel and they sent someone out for half the price and job was completed in half the time and the technician was friendly an helpful.
I will NEVER use Master Appliance Service again.
Massive gouge on parts price
We paid Master Appliance Service to look at a failed Bosch washing machine. They diagnosed a failed control board and told us the replacement part would be $625 plus GST (ie, $687.50). That seemed very high, so we didn't authorise. Looking on Bosch's website, the RRP for the part is $349 - including GST. Big Warehouse Spares has it for $276. We rang Master Appliance Service back to ask if they could supply the part for the correct price. They told us they don't care what Bosch sells the part for and told us to go elsewhere.
So now I have to pay another call out fee to get an honest repair company to come out instead of these rip offs
I have read some of the reviews and I am not sure what products they are talking about but I have had so many problems this is not the first time I have has problems with their dishwashers. I waited about two weeks after making the claim. The service man came out to have a look and found a problem. I received an email about a week later saying the part had arrived and I have to let them know when they can install. I am now tld I have to ait another 2weeks before they can come out. I have told my friends not to buy this product.
LG Front Loader 10kg washer, do it yourself!
I sought an expert professional service rather than tamper with something I know nothing about.
The technician was well-groomed, courteous and polite.
The advice after >20 minutes of his time, at a cost of $172-21, was that we needed to scrap the machine and buy a new one because;
a) The core drum and motor had failed plus the heater outlet duct had failed and
a "wafer path" had failed,
for which parts were no longer available and any attempt at repair would be more than it is worth.
On knowing that and given the cost of an equivalent machine was >$2K, I decided to have a tinker.
I found the following:
1. Drain pipes were blocked with sludge, Leading to...
Poor customer experience
My dishwasher wasn’t working and I booked a service online. I was given a window for repairs between 8.30am and 12.30pm. By 1.00pm, the technition hadn’t arrived. I called Master Appliance services who said the technition was running late and would contact me within the hour. The office then called to say the technition couldn’t make it. I had taken the day off work and was not prepared to take another off while I waited for them to arrive. As I was explaining this in a courteous way the lady in the office hung up on me. Very poor customer experience and I would never recommend this group.
This used to be a first class service first company.......
I have been using Master Appliances for many years without a problem. And on this occasion the technician rang on approach and was perfectly timely. I'm not sure if his training included a Miele Speed Oven because he spent a while consulting the manual, making phone calls, switching off the general power, and pulling the appliance out of the cabinet to no avail.He finally said that it was a 2 man job and that I should contact Miele directly. I responded with a surprise 'Pardon?' and he asked me for pen and paper so he could write Miele down, te...stily suggesting that I was hard of hearing, rather than surprised that he didn't have a clue. He was arrogant and aggressive and when I told him that he was rude, he said he was frustrated and impatient. I was relieved when he left. A few hours later my teenage son arrived to use my washing machine. He is a history major and knows nothing about electronics. Within 5 minutes and without adjusting the power source or position of the oven, but with the simple use of the manual, fixed the problem. I decided to ring Master Appliances to complain and received what is probably the worst response someone in the service industry can give. Equally rude, she said that the tech had never been complained about (suggesting that I was the only person in this situation) No apologies for the inconvenience, that I had waited 3 weeks for a service call where noting was achieved. Your staff is in dire need of public relations training.
Service visit from Arpan -
Service visit from Arpan - he called and arrived on time; very courteous and helpful; diagnosed problem within seconds (detached middle arm on dishwasher); re-attached and advised on how to re-attach should the problem re-occur; explained operation of drainage system; completely pleased with this visit
- Verified customer
Do not use this company. They are scammers!
Although the company is based in sydney they will take bookings from anywhere. I am in perth and I booked a technician to come and fix my oven. I gave them the model number and described the fault yet the man did zero preparation. He arrived with no knowledge and no parts and then charged me $172 for the call out and the "diagnosis". He said he would come back with the correct part but a few days later he texted me to say the part cannot be obtained. I then got a real repairman in and he found that the "diagnosis" I paid for was incorrect anyway. This company is a scam and a con. Do not use.
Appalling Service and Fees
Had a Master Appliances technician come out to attend to the heater of my Fisher and Paykell Fridge. The technician was only here for two minutes and disconnected the heater. Master Appliances charged $175-00 for the two minutes work and I had to move the fridge by myself as well without the technician's assistance. Master Appliances were to send a technician the next day as he did not have the part with him. A few days later, after not hearing from Master Appliances, I contacted them again to see when they were coming to fix it with the correc...t part. Master Appliances then told me it will be another 10 working days - In the mean time the fridge started malfunctioning. I then got the official Fisher and Paykel tech to come out the next day and he fixed it immediately with the correct part! My Recommendation and Experience - Don't do business with Master Appliances!
- Verified customer
Find someone else
My washing machine was playing up - stopping mid-cycle and making a banging sound when spinning. Master Appliance Service drained the hose and tightened some bolts. This seemed to fix it but the issues resumed after 2 months. Their warranty lasts 1 month and after that too bad, pay again. It would have been cheaper to buy a new washing machine. They couldn't care less.
Courteous and efficient technician- Apran
Apran gave us accurate notice of when he would arrive. He arrived on time and was courteous. He efficiently fixed our microwave and range hood in good time.
He demonstrated that the appliances were now working. I would use this service again with confidence.
- Verified customer
Peter came to repair two of our malfunctioning washing machines. He was quick and fixed both in no time at all. No parts were required, so there was no wait to get machines working. Very professional and clearly knew what he was doing. Thank you Peter!
Edit: Also, booking the service online was very quick and easy.
Questions & Answers
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.
Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.
Still waiting for a response. My experience with this company has been disgraceful.
The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.
2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.
So after paying over $600.00 I have a stove working at 80%.
To top this off we received a letter asking for payment otherwise they would remove their parts.
Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.
DO NOT USE THEM!
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