Serviceman we had let his company down terribly. One receptionist was very rude and particularly unhelpful.
At the same time our dryer broke down- the door would not close properly,our ovens both died.
Having had a great service from this company in the past I called them again. We had a serviceman who was lacking the competence we expected.
Firstly our oven required replacing- he measured it and gave us incorrect measurements- I rechecked before going out to buy an oven and discovered he was 20 cm out!
The dryer required a spare part and because it was the new year period we were not too distressed waiting for 10 days for it.
He came out again a...nd turned the dryer around and then called me in to point out a crack in the corner of the front of the machine (that I had never noticed) . He went to great lengths to tell me he did not do it. I kept silent as it would not affect the machine working. Unhappy as I was, it was not a huge crack. The dryer worked for 1 load before it failed again.
- Verified customer
Don't forget to ask what their mark up on parts is?
Recently had oven fixed at great expense. Technician was helpful and Master Appliances went to
great trouble explain their high labour charges. $110 to turn up and then $30 per 10 minutes.
Cost about $140 first time. Quoted around $300 for new part and to fit. As house was going on market time was of the essence. Took around 25 mins to fit new part. when I received the invoice the part was charged at $199 plus GST and in addition $12 freight. Total Cost for job was around $430. The cost of the part to buy is around $69 which means they marked i...
Excellent service from Arpan. Turned up when expected, provided clear advice about oven issues and cost estimate reasonable even thought my appliance did not displayed model number to reference and I had no idea where its reference manuals now are. Arpan was able to correctly source parts required. Completed job quickly and left area in order. Would definitely choose this service provider again.
Prompt, friendly and helpful
After booking online I received a call from Olivia who confirmed my booking. She sounded very friendly. On the appointed day, Peter arrived with a friendly greeting and immediately went to work. He explained the problem in terms I understood and, while the news was not good about my 11 year old appliance, he offered very useful advice. Well done MAS!
Excellent Work Apran!
Apran was punctual showing up during the designated time slot; he is a polite and knowledgeable technician. He came out to service our LG dryer, and was able to quickly isolate the problem and came back 3 days later with the necessary part to solve the malfunction. Highly recommend and would use Apran's services again.
Arpan from Master Appliances Repaired our dishwasher. He identified the problem quickly. He arrived in the arranged time frame. Our dishwasher was extremely hard to access however Arpan did an excellent job. He was polite, efficient, good natured and professional. Thank you.
Very speedy service
Very impressed. The engineer arrived bang on time and was clearly determined to do the job quickly. He sorted the problem in less than 10 minutes and along the way gave me some tips on how to better use my machine. Couldn't fault the entire service - highly recommended.
Master Appliances Service - terrific!
Peter, who came to investigate the problem with our Miele washing machine advised us when he was half an hour away. Got to investigate the machine promptly - and there was no real mechanical problem! Our daughter had accidently knocked the hot water tap to drip - hence causing the water under the machine.
Electrolux Chef Gas Stove Repair
Prompt & excellent service. Arpan correctly diagnosed problem with my stove & completed the repair efficiently & competently. He was courteous, punctual & explained the function of the faulty part to us. We have no hesitation in recommending this company & Arpan.
Questions & Answers
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.
Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.
Still waiting for a response. My experience with this company has been disgraceful.
The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.
2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.
So after paying over $600.00 I have a stove working at 80%.
To top this off we received a letter asking for payment otherwise they would remove their parts.
Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.
DO NOT USE THEM!
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