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Master Appliance Service

Master Appliance Service (page 4 of 26)

4.2 from 504 reviews

Reviews

4.2

504 reviews
5
(374)
4
(32)
3
(1)
2
(7)
1
(90)
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Sue

SueSydney Surrounds, NSW

Serviceman we had let his company down terribly. One receptionist was very rude and particularly unhelpful.

published
1 comment
Master Appliance Service
Company O.Master Appliance Service

Dear Sue, thank you for your review and update. I will take on board your comments as we continue to improve our service.

gail1461

gail1461Sydney, NSW

  • 3 reviews
  • 3 likes
  • Verified customer

Don't forget to ask what their mark up on parts is?

published
1 comment
Master Appliance Service
Company O.Master Appliance Service
Mike J

Mike JSydney, NSW

Great Service

published

Crisis ! Our Ilve oven broke down a week before Christmas. Master Appliances pulled out all the stops, found the right part, and had it working again on Dec 23. They were helpful, friendly, and hugely efficient. We've very grateful.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Mike for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

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Excellent service, prompt and efficient

published

Very impressed with Peter who was professional and helpful in the manner in which he serviced our 16 year old Maytag. I have no hesitation in recommending Master Appliance Service. Thanks Peter!

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Georgia for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

celie c.

celie c.Sydney, NSW

Service

published

Excellent service from Arpan. Turned up when expected, provided clear advice about oven issues and cost estimate reasonable even thought my appliance did not displayed model number to reference and I had no idea where its reference manuals now are. Arpan was able to correctly source parts required. Completed job quickly and left area in order. Would definitely choose this service provider again.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Celie for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Clean machine

published

Arpan was punctual, courteous and very helpful. I now know how to look after my machine to avoid a similar issue in the future. I am very pleased with the service I've had.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Gail for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Rosemary

RosemarySydney, NSW

Prompt, friendly and helpful

published

After booking online I received a call from Olivia who confirmed my booking. She sounded very friendly. On the appointed day, Peter arrived with a friendly greeting and immediately went to work. He explained the problem in terms I understood and, while the news was not good about my 11 year old appliance, he offered very useful advice. Well done MAS!

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Rosemary for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Trevor

TrevorSydney, NSW

Excellent Work Apran!

published

Apran was punctual showing up during the designated time slot; he is a polite and knowledgeable technician. He came out to service our LG dryer, and was able to quickly isolate the problem and came back 3 days later with the necessary part to solve the malfunction. Highly recommend and would use Apran's services again.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Trevor for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Vince

VinceSydney, NSW

Efficient

published

Arpan turned up on time and is a polite and professional technician. Resolved our Maytag washing machine issue promptly and more importantly left our laundry in a clean state. Would definitely recommend to others.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Vince for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

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chook1

chook1AU

  • 4 reviews
  • 5 likes

Great Job

published

Arpan from Master Appliances Repaired our dishwasher. He identified the problem quickly. He arrived in the arranged time frame. Our dishwasher was extremely hard to access however Arpan did an excellent job. He was polite, efficient, good natured and professional. Thank you.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Chook1 for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Glinn

GlinnSydney, NSW

  • 2 reviews

Excellent service

published

Arpan could not have been more helpful, courteous and professional. He knew his job and was quick but thorough. A valuable member of your staff who I would recommend to anyone needing help with their appliances.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Glinn for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Julie Mansfield

Julie MansfieldSydney, NSW

Very speedy service

published

Very impressed. The engineer arrived bang on time and was clearly determined to do the job quickly. He sorted the problem in less than 10 minutes and along the way gave me some tips on how to better use my machine. Couldn't fault the entire service - highly recommended.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Julie for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Master Appliances Service - terrific!

published

Peter, who came to investigate the problem with our Miele washing machine advised us when he was half an hour away. Got to investigate the machine promptly - and there was no real mechanical problem! Our daughter had accidently knocked the hot water tap to drip - hence causing the water under the machine.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Penelope for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Electrolux Chef Gas Stove Repair

published

Prompt & excellent service. Arpan correctly diagnosed problem with my stove & completed the repair efficiently & competently. He was courteous, punctual & explained the function of the faulty part to us. We have no hesitation in recommending this company & Arpan.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Mazzza for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Dana

DanaSydney, NSW

Fisher & Paykel cooktop repair.

published

What a great service!
Thank you Leonardo for your excellent service. On time, quick and very professional.
I definitely recommend Master Appliance Service to my family and friends for reasonably price and friendly staff.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Dana for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

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Washing Machine Repair

published

Excellent service from this company, Arpan quickly diagnosed the problem on my Asko washing machine and proceeded to complete the repair with great efficiency. I would highly recommend the company and in particular Arpan.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Robyn for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Dee

Dee

  • 2 reviews

Leonardo is the best

published

Thank you Leonardo for your great service. Previous experience with unreliable poor service from other companies in the past makes me very happy to have found Master Appliances. Reasonably priced too.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Dee for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

John

JohnSydney, NSW

  • 13 reviews
  • 14 likes

Big Step Forward

published

This company has made some major big improvements since the previous manager Gary Franklin, was put into the asylyum. Lock him up and never let him out. One giant leap forward.

2 comments
Master Appliance Service
Company O.Master Appliance Service

Hi John, Thanks for the glowing reference. Its a big step forward for Master Appliance Service and a giant leap forward for appliance repair!

John
John

And truly wonderful that gary franklin has finally been locked away forever. He was such dopey drop kick. I can't imagine how such a fool ever managed a company.

Very patient and considerate to older clients

published

Arpan was patient in dealing with complicated problems with freezer and oven. The oven was especially challenging but he did an excellent job. We would be glad for him to come back and help.

2 comments
paulanita
paulanita

I am very glad to write the review for Arpan, a good man

Master Appliance Service
Company O.Master Appliance Service

Thank you Paulanita for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Mark Hall

Mark HallSydney, NSW

repair to washing machine

published

very happy with prompt service and professionalism of Arpan, he explained the problem ; fixed the problem straight away. Booking made at a time to suit me and they attended on time.

1 comment
Master Appliance Service
Company O.Master Appliance Service

Thank you Mark for taking the time to post your review. We really value your feedback and we are delighted that we could be of service to you.

Page 4 of 26
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Questions & Answers

Anne_B

Anne_Basked

Hi,
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.

1 answer
Koceelan C.
Koceelan C.

Sorry, I am just a customer of Master Appliance Service so I will pass this message onto them. Thank you.

Russell Morris

Russell Morrisasked

Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.

1 answer
Russell Morris
Russell Morris

Still waiting for a response. My experience with this company has been disgraceful.

The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.

2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.

So after paying over $600.00 I have a stove working at 80%.

To top this off we received a letter asking for payment otherwise they would remove their parts.

Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.

DO NOT USE THEM!

Peter P.

Peter P.asked

Do you fix Kleenmaid freestanding ovens? The main oven door hinges are loose, they were never very good, and the small oven doesn't work well.

1 answer
John
John

Yes I do

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