To help those in the Perth area save time submitting a service request, be aware that despite advertising Perth-Wide appliance servicing, coverage does not extend to cover all metro suburbs.

I have read some of the reviews and I am not sure what products they are talking about but I have had so many problems this is not the first time I have has problems with their dishwashers. I waited about two weeks after making the claim. The service man came out to have a look and found a problem. I received an email about a week later saying the part had arrived and I have to let them know when they can install. I am now tld I have to ait another 2weeks before they can come out. I have told my friends not to buy this product.
Judi

Arranged to have my oven door repaired, Technician arrived within the timeframe and examined the oven to tell me that the hinges needed replacing - I knew that, but it cost $56 and a $99 call out fee for the priviledge. He left saying he would contact me in a few days once he had the parts. Got a call that afternoon where he informed me that the couldn't find all the parts so he couldn't repair the oven. I can appreciate that but it would go a long way for customer relationships if the company had a policy whereby if the appliance couldn't be r...

Miele rangehood installation was less than perfect. When I emailed their customer service with feedback they said they'll take it on board but didnt offer to re-install it. $292.90 for rangehood that does not line up with the cupboard. Ridiculous!

I am cancelling the appointment made for Tuesday 28 February 2017 for my washing machine. I already spent close to $500 dollars in total last October 2016 for the new timer part and call-out fee and labour, for my washing machine and now 4 months later it has failed again (assuming that it is the new part) but I don't care what the problem is anymore. I was told that although the part was under warranty for 12 months and would be replaced free of charge, I would still be charged $97 call-out fee and $27 per every 10 mins labour because I had ...

Charged 138 call out to be told suspension rods gone. Got quote for 388 for repair and parts told no further call out fee and no guarantee motor has remained undamaged and would take a week. I got parts locally, hubby did repair in less than 1 hour $130. [Namre removed] was polite.

The technician came, after being told by email, that it doesn't sound like a big problem. $100.00 for a visit , then he said he was going to email a quote on repairing the oven. That was two weeks ago!!! Still waiting for that quote. A total waste of money..this company stays in business by taking people's $100.00 to tell them an appliance doesn't work( like I didn't know, that's why I called...to fix it..)and never come back to actually do the job they advertise they do. I don't write reviews , but this time I had to do I warn others.