Arpan handled the oven fix repair job very well and in a timely fashion. He did not waste any time talking and got on with the job as soon as he arrived.
Excellent service Arpan
Arpan came out last week to repair my electric oven which wasn’t working. He confirmed the element had died. Ordered the part and came back today to fix it so I am extremely pleased to have my oven working again before Christmas Day. Thank you Arpan for your professional workmanship and courteous manner in achieving this result for me.
Technician named Arpan very polite, well presented and efficient. I would highly recommend him and the services of Master Appliances. I have used them several time before at my old address.
Professional and Timely
Leo arrived at the time he specified, and carried out the repairs in a professional manner. He diagnosed the problem quickly, and returned with the spare part at the time the company predicted
Arpan turned up on time and is a polite and professional technician. Resolved our Maytag washing machine issue promptly and more importantly left our laundry in a clean state. Would definitely recommend to others.
Arpan from Master Appliances Repaired our dishwasher. He identified the problem quickly. He arrived in the arranged time frame. Our dishwasher was extremely hard to access however Arpan did an excellent job. He was polite, efficient, good natured and professional. Thank you.
Big Step Forward
This company has made some major big improvements since the previous manager Gary Franklin, was put into the asylyum. Lock him up and never let him out. One giant leap forward.
Peter was great! But
While The Service tech Peter was great but They need to be able to make more accurate appointments. Morning or afternoon is way too broad. This is 2019 not 1980.
Leo has fixed our dishwasher, oven and stove top over the past years. We have found him to be punctual, reliable, professional and tidy in his work. We would recommend the quality of his work.
Timely repairs completed as quoted - Arpan quite knowledgable about our 18 year old Bosch oven.
Quite happy with service
Professional and timely service..
This is the second time that Leo has visited our home. Once again he identified the problem immediately and rectified it within a matter of minutes.I rate Leo as excellent.
Good second attempt
Have a stove and the oven and clock wouldn't work. First technician came out, assessed situation and said we needed a special part. Called office who said parts not available. Persisted with calls to other providers. Got part, Leo and Arpan came out, said part was wrong, but ordered correct part. Leo and Arpan came out again and fixed the stove. Excellent service and perseverance on the part of Leo and Arpan.
Job well done, and nice, clean and quick and I enjoyed good communication from the tradesman (Leo). Would use again.
SMEG Oven Repair
Received courteous service from both the telephone operator and the technician, Leo.
Leo phoned me back promptly to answer my query and worked cleanly and quickly.
Great service by Leo. He was very thorough, polite and got to the root of the problem with my Miele Dishwasher. Would highly recommend him as a technician.
Leo did a great job on my oven and was very thorough. Also the office staff were efficient and pleasant as well.
On time and informed
Great service person - arrived on time and already knew the work required. Obtained the part required and completed the work within the week..
Peter rang ahead to advise when he would arrive. He was on time, polite and knowledgable about the appliance. Thank you
- Verified customer
Efficient, quick, and punctual with timing. Noah was friendly and profesional. Just be aware that the prices quoted are all excluding GST (annoyingly).
Leo was good, the problem was complex and he persisted until it was solved. Happy with the custpmer service provided.
Questions & Answers
My electric ceramic cooktop wont switch on . The wall oven which is on the same circuit is working fine..
I would like to know your rates to fix this issue. I live in Colyton 2760.
Master Appliance Service
Please contact our customer service on0284454000 or via our website masterappliances.com.au who will advise our current rates and availability for your area.
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.
Sorry, I am just a customer of Master Appliance Service so I will pass this message onto them. Thank you.
Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.
Still waiting for a response. My experience with this company has been disgraceful.
The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.
2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.
So after paying over $600.00 I have a stove working at 80%.
To top this off we received a letter asking for payment otherwise they would remove their parts.
Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.
DO NOT USE THEM!
Russell Morris was inducted in to the ARIA hall of fame. Not for writing this review I would guess.
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