Really great service - couldn't recommend more
I had Leonardo come from MA to service our Bosch Washing machine and Fisher & Paykell dryer. He was on time, efficient, friendly and got to solving the problem and finding the solution right away. I will def. use them again.
Arpan (our service technician) was very professional and friendly. He diagnosed the fault with my oven straight away and proceeded to put forward measures to fix my oven as soon as possible. On both visits (a part was required to be ordered) he was efficient, punctual and friendly. Fantastic service.
Best service ever.
Booked a service with Michael O'Brien and was absolutely amazed that it was done on time, with a minimum of fuss. Polite, friendly and efficient...service at it's best!! I know who to call with all my appliance problems. Thanks!!!
Great friendly service
Great service on the initial phone call. Allocated a service within a few days. Technician Arpan arrived early within the allocated time bracket and diagnosed the problem with the washing machine within ten minutes. Quick, friendly service on the return visit with the spare part to install. I would definitely turn to Master Appliance Service again for future appliance repairs.
Very happy with the service. The technician Arpan was both friendly and knowledgeable in his work. He found the problem fairly quickly which was a relief, as the more time spent the more the cost. Great job Arpan. Also the customer service operator on the phone for bookings was professional and polite which is a good first impression. Job well done.
Praise for a good worker
Would like to put in a good word for Arpan. Arpan was clean and efficient, friendly turned up on time and left no mess behind. I would highly recommend him to anyone.
Job well done
Arpan did a professional job in a timely way. As well as being friendly and courteous, he took care to minimise any mess and to clean up thoroughly. Master Appliance Service was easy to deal with by phone and the technician turned up exactly on time on both occasions.
The Technician Magician
My wife and I could not get our dishwasher to work.
Arian solved the problem in less than 5 minutes and had the machine working to perfection ready to wash the dishes in no time.
Dishwasher was broken. Arpan made a call before he arrived. He fixed the dishwasher and explained what he was doing. The service was fast. The work was tidy and everything was checked before he left.
Very pleased with Arpan and his service of our Ilve oven. The repair was not straight forward yet Arpan approached the job professionally and handled the challenge well. Costs were as quoted and he was efficient, polite and careful. Highly recommended.
Prompt, Efficient - excellent service; will use again
Prompt call out - within 24 hours of enquiry, arrived on time.
Technician came prepared WITH the part required! All fixed and done in 20 minutes
No fuss, quick, clean, polite & professional. Will use them again.
The technician Arpan was friendly, polite, efficient and tidy. The supply of the part was prompt so that I had back the use of my oven very quickly. The notification call before he turned up was very useful.
Quick response and efficient service
I phoned yesterday seeking a repair to a washing machine. The technician, Arpan, arrived promptly this morning and very efficiently made the repair. I couldn't wish for a more prompt and efficient service; 5 stars are well-deserved.
Fast, efficient, and great service
Prompt call out followed by good follow up in relation to the part required. Turned up when they said they would and good service throughout the repair process. Oven repaired
Master Appliances can be trusted
Leonardo arrived promptly & fixed the top drawer of our F&P DishDrawer. Very professional good customer service. We decided to buy a new DishDrawer but thanks for giving us the options.
Technician was polite, on time, neat and gentle mannered. Very impressed. He was also very patient with me as I cleaned around him. Fixed my freezer Without an issue. Thanks Mr F.
Excellent Service...Thank You Arpan
The service promised was delivered. Arpan phoned before his arrival. He set about the repair of our oven in a swift and timely manner. The price was a little less than quoted. Arpan was polite and courteous at all times.
Washing machine repair
On Friday your technician came to see if our machine could be fixed. He was very prompt and very polite. He was able to determine the problem quickly and was very helpful with advice. He rang back within a few hours to give us a quote for the parts and labour required to repair our machine. I would definitely recommend this service
Oven Door fixed
My oven door fell out .Peter refitted it. Prompt and efficient as always.Thank you once again Peter for your knowledge and no nonsense approach.
I appreciated being able to email on a weekend to arrange a booking........and to get a reply. Fantastic.
Problem correctly identified. Covid delayed the availability of the replacement dishwasher part. Arpan kept us in the loop and installed replacement part today. Works perfectly now. Great service, very professional.
Questions & Answers
My electric ceramic cooktop wont switch on . The wall oven which is on the same circuit is working fine..
I would like to know your rates to fix this issue. I live in Colyton 2760.
Master Appliance Service
Please contact our customer service on0284454000 or via our website masterappliances.com.au who will advise our current rates and availability for your area.
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.
Sorry, I am just a customer of Master Appliance Service so I will pass this message onto them. Thank you.
Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.
Still waiting for a response. My experience with this company has been disgraceful.
The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.
2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.
So after paying over $600.00 I have a stove working at 80%.
To top this off we received a letter asking for payment otherwise they would remove their parts.
Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.
DO NOT USE THEM!
Russell Morris was inducted in to the ARIA hall of fame. Not for writing this review I would guess.
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