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Masters Home Improvement

Masters Home Improvement (page 2 of 22)

2.0 from 527 reviews · View Statistics
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Customer service...

published

I understand that Masters is going to be closing down and that it will affect staff. However if you are still working there at least make the effort to be there. My family waited around an hour and in the end the person who was suppose to serve us never came and another employee had to help out. Although we did get what we intended, it took far too long.

Hari
HariPerth, WA

No refund because they are closing down

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Robert W.
Robert W.Brisbane Qld
  • 15 reviews
  • 10 likes

30% DISCOUNT. MONDAY/TUESDAY

published
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Buyers beware

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Spent 500 dollars on equipment that turned out to be second hand. Opened it and the motor part was broke. The staff agreed to replace it with the managers approval. I bought this item in its box the previous day. The managers said that it was not seriously damaged. It would be repaired. He recommended that I take it to be repaired because it could be weeks before they had it repaired. When I said I was not willing to bring it to be repaired. He went OK. Your going to be waiting. He was very rude. Any when I argued back he asked me to leave the store. His eyes were roaring red either over tired or something else.

Val.
Val.Perth, WA
  • 2 reviews
  • 1 like

Security poorly handled.

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Store [ Forrestdale] was teeming with bargain hunters on the long weekend, but as we hadn't chosen anything we headed for the garden area exit doors. I was with my husband and we headed for the door, but were abruptly stopped by a security man who didn't even make an attempt at being polite. I opened my small handbag [ less than A4 size], allowed him to look inside and he [unsmiling] allowed us to leave.There was no pleasantness, no thank you or "enjoy your day"- just a scowl.We had not been acting oddly or picking items up in a suspicious manner.My husband and I both have police clearances due to our work.If this is how customers are encouraged to be loyal it's no wonder Masters is going under.

Anne
AnnePerth

Not Staff Fault

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Unfortunately it's not the Masters staff that control the prices, the stock no longer belongs to Masters so they can't discount anymore. Also if Masters have a estimated closing date in December if they slashed there prices right down now they would close a lot earlier than the date set because they would have no stock to sell. People are not looking at the bigger picture. They need to start with smaller discounts to reach that end date.
The no returns or exchanges policy is not set by the staff it's completely out of there hands and I've heard them getting a lot of abuse over it.
Every time I have shopped there I have been greeted by friendly staff who love there job.
My view is if you are a great customer you'll get great service.

Phil S
Phil SPerth, WA
  • 19 reviews
  • 4 likes

Love it.

published

I have no complaints with this store, the store is well layout out, has good range of products on sale and better service. Would highly recommend giving Masters a go.

Caroline
CarolineSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Kitchen purchase

published

My cabinets arrived with parts missing. Ordered a stone bench top it was cut using an off cut and measurements aĺl out. Was offered compensation and withdrawn. Took 8 weeks to get a new bench top re measured and installed. Ordered a back spash it was not the colour i selected. Terrible service all the way through. [name removed] oh and emailed head office who never responded.

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Maliziosa
MaliziosaPerth
  • 12 reviews
  • 19 likes

Liquidation sale - frustrating

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went to buy a mower .

published

wouldn't sell me one doing stock take told me to come back next day when I wanted to buy one there n then

jagster
jagster
  • 48 reviews
  • 28 likes

Will be sad to see them go.

published

I have really enjoyed shopping at Masters in Mornington. The staff there have always been friendly and helpful unlike their Bunnings counterpart near by. Even today as the store is in close down mode I was greeted happily and asked on several occasions if I needed any assistance. I wish the staff all the best and hope their future is a lot brighter than Masters in Australia.

Cole
Cole
  • 2 reviews
  • 3 likes

useless

published

Staff at Cairns Masters are untrained, have no knowledge of products and have a don't care less attitude. Funny how the management do their little staff pep talks. If only they spent more time teaching staff to have customer service skills..

nic
nicSydney, NSW
  • 3 reviews
  • 2 likes

What a fire sale! Prices and service well below par.

published

No joy to be found at masters Chullora, asked a staff worker at the counter for a price check, he said ok, and proceeded to continue his conversation with a female co worker. Over minute later I said "never mind" and as proceeded to walk away came the reply "are you sure?" Please hurry up and disappear, will stick to Bunnings.

Fed Up
Fed UpNorthern Rivers Nsw

Masters Staff acknowledge ineptitude of management and associates

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Several experiences confirm .
Items paid for and advised ready to pick up sold to other customers.
Advised that items ordered and paid for were never in stores .
Misinformation about processes and then blame customer for their mistakes.
Managers with bad attitude.
No comprehension of Trade Practices.
There is more but why bother.

Closing Down is the result of performance.
Some justice
Ps. Just spoke with store manager and typical of inept operators he used the" well@ the end of the day" metafor to skirt any recompense due to store operations.

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Travel Bug
Travel BugMelbourne
  • 23 reviews
  • 22 likes

Big Liquidation sale?....yah right

published

Needed 14 light fittings for my house. Saw the 'big liquidation sale' advertised on tv. Most items were only 10% off but pricing was already inflated. Found a light fitting I liked @ $45 each after discount ($640 for 14). As they did not have 14 of them, went to bunnings. Found the same fitting for $25 each. Almost have the price. While at masters I also looked at a fridge I purchased a month ago at Harvey's for $799. Masters discounted price $1199.. I think masters will be left with a lot of stock when the doors close if their discounted price is up to 80% higher than other stores. To any body wanting a so called bargin, do your research first.

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dolz4me
dolz4meMackay QLD
  • 5 reviews
  • 6 likes

Thank you for your wonderful service Masters

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Went to buy new mower!

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Went to buy new Honda mower this arvo, no staff to serve? Asked for assistance said they will come back- never did ! 15 minutes later asked another guy - will be back..... Mmmmm never came back? 10% off wow big deal anyway. Left and went to mower shop offered more than 15%
Will go and purchase tomorrow. If your hearts not in it get out..... As for discount = pathetic.

Woolworths MASTERS sale

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Was expecting a closing sale and found only 10% off some items which were mainly unneeded rubbish. 10% does not even make up for the inability to return products when they are gone. Products in this store are of lesser known brands and often to pricey for their branding.
Like everyone else I got back in the car empty handed.
Please just close up, cannot even get a closing sale right.

horrible staff and store policy

published
Marty L
Marty LSydney
  • 12 reviews
  • 12 likes

Will Not Provide Refunds

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Rickster
RicksterPerth, WA
  • 16 reviews
  • 17 likes

Smiles in the Gloom

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Reading a lot of these reviews I think I've been lucky. Renovating at the moment and I've bought thousands of dollars worth of stuff from the Bibra Lake store in the past few months both in store and online. Never had a drama and staff have always been fantastic.

Even in the gloom of the staff loosing their jobs I've still had great service. The manager Rachel especially.

Not happy with the false start fire sale but that's big corporations for you. Woolworths are shooting themselves in the foot. Upsetting customers is just dumb business. No one likes a liar.

Poor service, lack of staff assistance

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5/9/16 around 12.30 pm Masters Chullora Store, looked around for a staff. There were two close by asked them to help, one said he'll get someone. I waited more than five minutes, no one came. Looked around to ask someone else, went near the exit door asked to speak to someone about a safe, she yelled out to the counter to announce someone to customer. Waited again more than five minutes. Then went to took section three staff talking to each other, told them I have been waiting more than 10 minutes to get some assistance with the safes. He said he was sorry on his break and started to serve someone. I just walked off, could not be bothered to ask or buy anything from there.

Maldingo
MaldingoIllawarra, NSW
  • 5 reviews
  • 4 likes

What fire sale ???????

published

Went with my truck/trailer and a wallet full of cash expecting bargains every where, well guess what ? max of 10% off normal price someone obviously forgot to ignite the fire. Left with wallet intact as purchased nothing. Maybe as door closing some bargains may become available.

staff abusing customer

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NERANG STORE monday today at 4.00 pm staff member in the wood yard told a customer he was a cretin , a leach , a low life, for coming to the masters sale to get 10%off. he then went on to descibed all customers as cretins crawling out of the woodwork coming to get the 10% off. other staff members were there and agreed with the abusive staff member. all worked in the wood yard .overweight bloke about mid fifties no hair, other staff member taller with dark hair was the main offender. Both staff members told the customer to get out of the store go to bunnings.
the public understands how disgruntled the staff must feel but dont take it out on customers, if its that bad resign.
its a slow painful death Masters ,, just close the doors.

Keith d.
Keith d.AU
  • 13 reviews
  • 17 likes

Deceitfull advertising

published

At this moment they advertise all their merchandise at 10 to 30% off.
I went in and found it all just 10% off. The sales staff had to cop the abuse.
On the first day of their "sale" it was even busier than Bunnings. Not many people appeared to buy anything
but lots of angry people returning to their cars empty handed.

Page 2 of 22

Questions & Answers

Gail L.
Gail L.asked

Does anyone know what brand toilets Masters sold. I have a hairline crack in my cistern and am wanting to buy a replacement. Thanks Gail

No answers
Alan
Alanasked

Has anybody tried to assemble one of the kitchens ? The detail on the drawings is terrible . trying to assemble rawer & have no idea how to do it. No video tutorial available & scared I will damage the drawer trying to prise out a fitting to attach to front board . I will never buy the Profile range again

1 answer
Pontian
Pontian

Why am I receiving this email?
Please delete my email ,

Regards
Carol

voyager
voyagerasked

how do you get onto the big boss at their h/q? It is hard to contact anyone

2 answers
Werner S.
Werner S.

Sorry didn't....spoke to telephone receptionist and asked for directions to complain...explained my problem....she then spoke with manager and arranged for replacement blade from stock on floor.... extremely bad product because of lack of parts ...I had been in touch on 2 previous occasions and told that they would ring back...which didn't happen...xtremly bad customer service

1800liquidator

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