It's really good functionaly but there are things and improvementertainment to be fixed.
It's got great service but there needs to be more chairs the only chair I've seem is next to the bathrooms this is rediculous and needs to be fixed, maybe have planners like Bunnings maybe if you copied bunnings more you'd be more successful, instead of putting all your money into different aspects. Although I'm not a buyer I quite like the whole set out. Also why not provide more demos be kid friendly and more diy workshops, give customers more options and flexibility the last thing I'll say is medium sized baskets are bad for a start the ha...ndleft is top short and to small. Maybe also make customers feel more free. Ok thanks I know these things are minor but you'd be surprised that min or improvements go a long way to success focus on flaws and fix them think of flaws and how to fix them I cam see plenty. More tools also.
Defective Mower - returned under Warranty. Fixed locally but won't return mower until I pay for rep
I bought a brand new mower in a box. Had trouble with it from the start. After using it 3 - 4 times, I returned it under warranty. They sent it to a local repair guy and they fixed it. They replaced a few new parts and said it was not covered under warranty.
They threatened to sell my mower if I don't pay the repair bill.
No wonder this business is going. Woolworths - you should be ashamed.
Beware Discount Tags Take yr Calculator
What a joke Just loaded up some mulch and paid for it.. about to put in the car and thought Check the Discount the LABEL clearly stated 25% BUT the Register takes off 20%.
Come on guys STOP CHEATING. The best was yet to come I asked for refund at Register NO go to "Service desk" NO I will have to ask Manager. Seven people all chatting nearby, one was the guy who said Yes give refund. NO SORRY NO APOLOGIES NOTHING just a waste of MY time its worthless obviously.
Good riddins Hello Bunnings
This was Nerang Masters I had spent over $1500 previously at the Store
So CHECK YOUR DOCKETS.
Nice surprise that they still accepted our gift cards
We don't really have a Masters nearby - the closest store being South Morang (which is about 30+ minutes drive) - but received a gift card as an engagement gift because we're renovating our home. We dropped in once when we were going past a store months ago and had a look but left empty handed as we didn't have the gift card on us. Then we heard the news that Masters was closing down and started to get worried that they wouldn't allow us to redeem our gift card (as what happened with Borders when they closed a few years ago) - the gift card was...for a few hundred dollars, so we really wanted to use it if we could. We visited our nearest store on our first free weekend and enquired with a staff member whether they were still accepting gift cards. She assured us that they were and even double checked with the manager (unasked) just to make sure we wouldn't be blindsided. We were a little disappointed that all the sales they were advertising turned out to only be 10% off but understood this isn't the staff's doing. We ended up grabbing a few things for our new bathroom (spending more than the gift card value) and redeemed the gift card without issue. The same staff member we spoke with upon entry even came over to help us checkout through the self-serve checkouts.
I understand that Masters is going to be closing down and that it will affect staff. However if you are still working there at least make the effort to be there. My family waited around an hour and in the end the person who was suppose to serve us never came and another employee had to help out. Although we did get what we intended, it took far too long.
No refund because they are closing down
I bought a chain shaw used for only one day. I was not satisfied with product and also not very happy. Because I found out the problem in the product that it is not cost efficient. If they told me this thing before I will never ever buy this product. I went to master store to return the product. The store staff is so ride to me and told me we are not going to refund the money neither they are going to exchange the product. The customer service is so crap. They told me as we are going to close down so our sales are final with no option left for ...customer. I spend 135$ and it's all gone into waste. I learned one thing in life never to buy things from the store which are closing down. They sell there products by advertsting that it is cheap but when the problem arise they won't even listen to customer with excuse that they are closing down.
30% DISCOUNT. MONDAY/TUESDAY
The advertising states 20% off paints etc, plus a further "10 % off your total purchase at the checkout".
The 20% discount is taken off at the checkout, however the 10% is taken off the remaining amount. In other words you do not receive 30% off the "Total purchase at the checkout"
Example :- I purchased paint totalling $521.13, however if I had received the full 30% I would have been charged $508.86. This is an overcharge of approximately $12.27. Not a lot of money in the over scheme of thinks, however based on the amount of sales Masters wi...
Spent 500 dollars on equipment that turned out to be second hand. Opened it and the motor part was broke. The staff agreed to replace it with the managers approval. I bought this item in its box the previous day. The managers said that it was not seriously damaged. It would be repaired. He recommended that I take it to be repaired because it could be weeks before they had it repaired. When I said I was not willing to bring it to be repaired. He went OK. Your going to be waiting. He was very rude. Any when I argued back he asked me to leave the store. His eyes were roaring red either over tired or something else.
Security poorly handled.
Store [ Forrestdale] was teeming with bargain hunters on the long weekend, but as we hadn't chosen anything we headed for the garden area exit doors. I was with my husband and we headed for the door, but were abruptly stopped by a security man who didn't even make an attempt at being polite. I opened my small handbag [ less than A4 size], allowed him to look inside and he [unsmiling] allowed us to leave.There was no pleasantness, no thank you or "enjoy your day"- just a scowl.We had not been acting oddly or picking items up in a suspicious manner.My husband and I both have police clearances due to our work.If this is how customers are encouraged to be loyal it's no wonder Masters is going under.
Not Staff Fault
Unfortunately it's not the Masters staff that control the prices, the stock no longer belongs to Masters so they can't discount anymore. Also if Masters have a estimated closing date in December if they slashed there prices right down now they would close a lot earlier than the date set because they would have no stock to sell. People are not looking at the bigger picture. They need to start with smaller discounts to reach that end date.
The no returns or exchanges policy is not set by the staff it's completely out of there hands and I've heard them getting a lot of abuse over it.
Every time I have shopped there I have been greeted by friendly staff who love there job.
My view is if you are a great customer you'll get great service.
My cabinets arrived with parts missing. Ordered a stone bench top it was cut using an off cut and measurements aĺl out. Was offered compensation and withdrawn. Took 8 weeks to get a new bench top re measured and installed. Ordered a back spash it was not the colour i selected. Terrible service all the way through. [name removed] oh and emailed head office who never responded.
Liquidation sale - frustrating
Masters Landsdale WA: I needed light fittings for the whole house and I was interested in some shades. Their discounted prices were still higher than what you could get online from other suppliers (on the East Coast). I really wanted to see if the shades fit in my rooms but there were no dimensions available even on their website. You must bring your own tool to measure them then go home and imagine how they would look in your space then come back again. I would have liked to buy and go but what do you do with a $60 shade if it does not fit? ...I think light fittings are the most sensitive things to decide on and few people will buy in these circumstances (I saw many customers put off by this policy, today). If there is no exchange policy then they should come to their senses and drop the prices for real!
Will be sad to see them go.
I have really enjoyed shopping at Masters in Mornington. The staff there have always been friendly and helpful unlike their Bunnings counterpart near by. Even today as the store is in close down mode I was greeted happily and asked on several occasions if I needed any assistance. I wish the staff all the best and hope their future is a lot brighter than Masters in Australia.
What a fire sale! Prices and service well below par.
No joy to be found at masters Chullora, asked a staff worker at the counter for a price check, he said ok, and proceeded to continue his conversation with a female co worker. Over minute later I said "never mind" and as proceeded to walk away came the reply "are you sure?" Please hurry up and disappear, will stick to Bunnings.
Masters Staff acknowledge ineptitude of management and associates
Several experiences confirm .
Items paid for and advised ready to pick up sold to other customers.
Advised that items ordered and paid for were never in stores .
Misinformation about processes and then blame customer for their mistakes.
Managers with bad attitude.
No comprehension of Trade Practices.
There is more but why bother.
Closing Down is the result of performance.
Ps. Just spoke with store manager and typical of inept operators he used the" well@ the end of the day" metafor to skirt any recompense due to store operations.
Big Liquidation sale?....yah right
Needed 14 light fittings for my house. Saw the 'big liquidation sale' advertised on tv. Most items were only 10% off but pricing was already inflated. Found a light fitting I liked @ $45 each after discount ($640 for 14). As they did not have 14 of them, went to bunnings. Found the same fitting for $25 each. Almost have the price. While at masters I also looked at a fridge I purchased a month ago at Harvey's for $799. Masters discounted price $1199.. I think masters will be left with a lot of stock when the doors close if their discounted price is up to 80% higher than other stores. To any body wanting a so called bargin, do your research first.
Questions & Answers
Does anyone know what brand toilets Masters sold. I have a hairline crack in my cistern and am wanting to buy a replacement. Thanks Gail
Has anybody tried to assemble one of the kitchens ? The detail on the drawings is terrible . trying to assemble rawer & have no idea how to do it. No video tutorial available & scared I will damage the drawer trying to prise out a fitting to attach to front board . I will never buy the Profile range again
how do you get onto the big boss at their h/q? It is hard to contact anyone
Sorry didn't....spoke to telephone receptionist and asked for directions to complain...explained my problem....she then spoke with manager and arranged for replacement blade from stock on floor.... extremely bad product because of lack of parts ...I had been in touch on 2 previous occasions and told that they would ring back...which didn't happen...xtremly bad customer service
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