1 photo
Masters Home Improvement

Masters Home Improvement (page 4 of 10)

2.0 from 527 reviews · View Statistics
See the Best Hardware Shops in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Masters Home Improvement? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Clear all
Next

Terrible service (St. Mary's Branch)

published
Similar opinion? Write a review on ProductReview.com.au!

Bad service

published
Similar opinion? Write a review on ProductReview.com.au!
MattZ
MattZAU
  • 2 reviews

Poor service - Given the runaround

published
Similar opinion? Write a review on ProductReview.com.au!

Bad service lost $30,0000

published

Went to masters Joondalup to investigate kitchen options and install. Girls in kitchen section were too busy discussing their diets and social life to care let alone ask if we needed help. Went back next weekend and a super helpful salesman gave us an email address to organise in home consult. Emailed the person and have not had any response. Will be taking my $30,000 budget to ikea.

Similar opinion? Write a review on ProductReview.com.au!
Hardware Shops

Find out how Masters Home Improvement compares to other Hardware Shops

Know better, choose better.

Compare all
Tango
Tango
  • 5 reviews
  • 5 likes

Appalling customer service

published

Was at their Mount Waverley store yesterday and asked for an extra pair of hands to put a freestanding letter box weighing 30-40kg onto their trolley. The male staff wasn't please to help and he rudely said I should eat weatbix for breakfast and that he wasn't going to help me to put it into my car. No wonder they are going out of business. Bunnings offers far more pleasant shopping experience.

Similar opinion? Write a review on ProductReview.com.au!
Bert Price
Bert PriceSouth East Queensland, QLD
  • 7 reviews
  • 6 likes

Buyer beware

published
Similar opinion? Write a review on ProductReview.com.au!

Very Poor Service, Plenty of staff but to lazy.

published

Went to Chullora Marsters. Service very poor both days we went there. Staff are very lazy and seem not interested in serving customers or showing an interest. They were too busy catching up on each others social life (2 females) and 2 males were too busy playing hand games with each other. When finally getting some help they had no ideal how to help or where for me to go. Even the manager is the same. Showing no interest on enthusiasm. Not wanting to honour the 30 or 50% off items.

Similar opinion? Write a review on ProductReview.com.au!
Karen
KarenSydney, NSW
  • 19 reviews
  • 15 likes

As the "tradies" say - "Just keep driving by until you reach Bunnings"

published

Staff everywhere but nobody interested in anything. Most appear too busy just filling in time until Masters goes under. Hope a new management/directorship after the takeover injects some life into the place after getting rid of all the "dead wood". The store is a waste of good real estate at the moment. Just keep driving ......

Similar opinion? Write a review on ProductReview.com.au!

No wonder master's is closing down!!!

published
Similar opinion? Write a review on ProductReview.com.au!
Hardware Shops

Find out how Masters Home Improvement compares to other Hardware Shops

Know better, choose better.

Compare all
SChandra
SChandraBrisbane

They sell product which they don't have

published

Never buy anything from Masters store unless you see it yourself. Never buy anything online. You will be disappointed next with message stating item is ready for collection and 30min later you will get a call item is not available.

Similar opinion? Write a review on ProductReview.com.au!
Em H
Em HQueensland, 4170

Consumer rights don't seem to exist here!

published
Similar opinion? Write a review on ProductReview.com.au!
Jim
JimSydney

Most Pathetic Store And Most Pathetic Manager

published
Similar opinion? Write a review on ProductReview.com.au!
Hardware Shops

Find out how Masters Home Improvement compares to other Hardware Shops

Know better, choose better.

Compare all
Ashley
AshleySydney
  • 2 reviews
  • 4 likes
  • Verified

Horrible Company

published

No wonder this company is going under!
Ordered products and left an authority to leave on the parcel as well as instructions as to where to leave the parcel.
Received a notice of attempted delivery on the Monday after multiple calls the parcel arrived 2 days later and was not left in the place it should have.
I ended up calling Masters back and I was told I would receive a refund for the postage.
Next day I get an email saying that I will only get a refund of $19.95 when I paid $39.95.
The postage of the items I received was $16.95 according to their website.

This isnt the first time I have issues either. So I STRONGLY reccomend you just go to Bunnings!!

Similar opinion? Write a review on ProductReview.com.au!
shreko
shrekoSouth East Queensland, QLD
  • 6 reviews
  • 6 likes

Not worth one star

published

Went to buy power board, else where had cheaper wouldn't price match at all. Never again!!! Hope they go broke.

Similar opinion? Write a review on ProductReview.com.au!

Totally disinterested, sceptical and unhelpful staff member

published
Similar opinion? Write a review on ProductReview.com.au!

Bad service no doubt this place is going down..

published
Asif
Asif

Where is my refund.... ??????? Still waiting.... Its more then a week now...

Similar opinion? Write a review on ProductReview.com.au!
Carla Arjona
Carla ArjonaSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Didn't help at all

published

We asked a man to help us get two pots of shelf and he said he would get someone to help us, that man never showed up we have waited 20 minutes we then found another man and he said he would finish putting stock out then he will help us. Didn't think putting stock out was more important than helping your customers. No wonder masters is going broke take a leaf out of Bunnings book they seem to drop anything and make sure customers are always first. Never shopping at masters Richalmds again!!

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Online order service

published

Made an order on 22/3, still haven't heard anything from master today (26/4). Called their Knoxfield shop and they said they haven't receive my order in their system. Called Masters online put on hold for over 40 minutes and got hang up twice, Called them the third time and finally someone is free to serve me, she said my order was delayed due to some problem with their system, she has manually send my order to Knoxfield shop and hopeful I can pickup my items by Monday or Tuesday.

Totally time wasting! No wonder masters can't compete with Bunnings.

Similar opinion? Write a review on ProductReview.com.au!

bad service

published

i sent my Stanley drill battery <under warranty> on 16/02/2016 to hoxton park store and lady told me we will contact you withn 2 weeks ,no one call ,i went after 4 weeks to hoxton park store and they said we not receive it yet from manufacture ,i went after 6 weeks and same story they not receive it yet.
till now I am waiting them call to get my battery. i am not recommended to buy any thing from masters

Similar opinion? Write a review on ProductReview.com.au!

Filled the wrong spot and cannot go or the price it states

published
Similar opinion? Write a review on ProductReview.com.au!
NeveragainK
NeveragainKSydney
  • 2 reviews
  • 3 likes

Don't order online

published

I made an online order during a sale period. They took the payment but now can't complete the order. Still waiting for funds to be returned after 8 days. Customer service staff have no idea what they are doing and I can never speak to a supervisor.

Similar opinion? Write a review on ProductReview.com.au!
Donkey
DonkeyArcadia Vale
  • 2 reviews
  • 2 likes

FRAUD! DONT BUY "HONDA"

published

The TPE brand power equipment is powered by FAKE Honda motors. Don't buy them. No refund, no care, no reply from CEO. Currently pursuing through Fair Trading. See Honda's site serialoffenders.com.au

Similar opinion? Write a review on ProductReview.com.au!
Gourmetcook
Gourmetcook
  • 28 reviews
  • 47 likes

What a pity we loose the duopoly due to their incompetence

published

When they opened a superstore next to the opposition we found this is just what will keep the others honest.
Gave them an real go. Found super deals and super advice. But in midst of the hype I found it strange that they duplicaded an over supply of white goods and wasted so much space on low cost craft items. Having another garden centre in a crowded market was also needless. When it came to return faulty goods they made me feel like a criminal and gradually their pricing difference made it no longer worth my time of going there. Still a big shame to have a single player now dominating hardware supplies. A total government regulator failure

Similar opinion? Write a review on ProductReview.com.au!
Syd
Syd
  • 2 reviews

They are closed emotionally before they are closed for bussiness.

published

Ordered , two pedestal fans from their website, and chose the Chullora store for pick up. Got a call two days later that they have been out of stock for a while. So how come they have not updated their website.

Similar opinion? Write a review on ProductReview.com.au!

You don't even get what you pay for

published

Two days after planting two of these planters (the largest they sell), both had developed substantial cracks. Had to spend half a day re-doing the job for my client, so it ended up costing me. Bought them using Click and Collect. Noticed when I had emptied them so they could be returned, you could actually see points of light coming through the walls because the fibreglass was so thin at points.

I tried Masters for the first time for outdoor pots because the price was good for the look. While I would normally say you get what you pay for, clearly in this instance I did not get a product that could even perform its intended function for two days.

Similar opinion? Write a review on ProductReview.com.au!
Page 4 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.