Staff at Cairns Masters are untrained, have no knowledge of products and have a don't care less attitude. Funny how the management do their little staff pep talks. If only they spent more time teaching staff to have customer service skills..
What a fire sale! Prices and service well below par.
No joy to be found at masters Chullora, asked a staff worker at the counter for a price check, he said ok, and proceeded to continue his conversation with a female co worker. Over minute later I said "never mind" and as proceeded to walk away came the reply "are you sure?" Please hurry up and disappear, will stick to Bunnings.
Masters Staff acknowledge ineptitude of management and associates
Several experiences confirm .
Items paid for and advised ready to pick up sold to other customers.
Advised that items ordered and paid for were never in stores .
Misinformation about processes and then blame customer for their mistakes.
Managers with bad attitude.
No comprehension of Trade Practices.
There is more but why bother.
Closing Down is the result of performance.
Ps. Just spoke with store manager and typical of inept operators he used the" well@ the end of the day" metafor to skirt any recompense due to store operations.
Big Liquidation sale?....yah right
Needed 14 light fittings for my house. Saw the 'big liquidation sale' advertised on tv. Most items were only 10% off but pricing was already inflated. Found a light fitting I liked @ $45 each after discount ($640 for 14). As they did not have 14 of them, went to bunnings. Found the same fitting for $25 each. Almost have the price. While at masters I also looked at a fridge I purchased a month ago at Harvey's for $799. Masters discounted price $1199.. I think masters will be left with a lot of stock when the doors close if their discounted price is up to 80% higher than other stores. To any body wanting a so called bargin, do your research first.
Went to buy new mower!
Went to buy new Honda mower this arvo, no staff to serve? Asked for assistance said they will come back- never did ! 15 minutes later asked another guy - will be back..... Mmmmm never came back? 10% off wow big deal anyway. Left and went to mower shop offered more than 15%
Will go and purchase tomorrow. If your hearts not in it get out..... As for discount = pathetic.
Woolworths MASTERS sale
Was expecting a closing sale and found only 10% off some items which were mainly unneeded rubbish. 10% does not even make up for the inability to return products when they are gone. Products in this store are of lesser known brands and often to pricey for their branding.
Like everyone else I got back in the car empty handed.
Please just close up, cannot even get a closing sale right.
horrible staff and store policy
i bought a lawn mower 8 months ago and i did a exchange after 2 month of using it cause its not working properly. not long ago, its not working again. so i took it back to masters and wants to get a refund. however i couldn't find the original receipt anymore, i can find the exchange receipt which shows i have purchased the lawn mower before. the worker and the manager told me they don't do exchange, only repair. i said, i got exchange before. they said whoever did it, shouldnt done it. the guy said the store policy has changed, i said when did...it change? he said i don't know. i asked him to help me to find the receipt with the card number and from bank statement. he was not helpful at all. including the manager, they all spoke to me very rude and don't care at all. i tried to call them after i went home, they were not answering the phone all day. when i went in the store, it was not busy at all to not answer the phone. the whole experience was horrible. no one in that store was trying to help at all, they just want me to go away when i spoke to they nicely. i understand masters is going to shut down soon, but this is not how a big brand should treat customers. this kind of customer experience is probably the main reason why Masters is shutting down. the company really should hire some helpful and friendly staff like Bunnings.
Will Not Provide Refunds
Returned item to Masters St Marys as it did not work as advertised explained the situation in details to staff member and manager. They claim they are in liquidation and only offer exchange not refunds. Turns out this information is incorrect and contradicts the prominent signs displayed in numetous locations throughout the store in black and yellow "all sales final -refunds only in accordance with Australian Consumer Law" the product is incorrectly described and in the reverse side even says "Testing is Advisable "
Masters Return policy...
Poor service, lack of staff assistance
5/9/16 around 12.30 pm Masters Chullora Store, looked around for a staff. There were two close by asked them to help, one said he'll get someone. I waited more than five minutes, no one came. Looked around to ask someone else, went near the exit door asked to speak to someone about a safe, she yelled out to the counter to announce someone to customer. Waited again more than five minutes. Then went to took section three staff talking to each other, told them I have been waiting more than 10 minutes to get some assistance with the safes. He said he was sorry on his break and started to serve someone. I just walked off, could not be bothered to ask or buy anything from there.
What fire sale ???????
Went with my truck/trailer and a wallet full of cash expecting bargains every where, well guess what ? max of 10% off normal price someone obviously forgot to ignite the fire. Left with wallet intact as purchased nothing. Maybe as door closing some bargains may become available.
staff abusing customer
NERANG STORE monday today at 4.00 pm staff member in the wood yard told a customer he was a cretin , a leach , a low life, for coming to the masters sale to get 10%off. he then went on to descibed all customers as cretins crawling out of the woodwork coming to get the 10% off. other staff members were there and agreed with the abusive staff member. all worked in the wood yard .overweight bloke about mid fifties no hair, other staff member taller with dark hair was the main offender. Both staff members told the customer to get out of the store go to bunnings.
the public understands how disgruntled the staff must feel but dont take it out on customers, if its that bad resign.
its a slow painful death Masters ,, just close the doors.
At this moment they advertise all their merchandise at 10 to 30% off.
I went in and found it all just 10% off. The sales staff had to cop the abuse.
On the first day of their "sale" it was even busier than Bunnings. Not many people appeared to buy anything
but lots of angry people returning to their cars empty handed.
No refund or exchange
Would not let me return tractor cover only bought day before staff rude on refund counter no wonder these stores are closing down we were not told no refunds we would not have bought item
Went to buy shed was advertised on display 20 percent off. Inside store only 10 percent. Had to argue with manager to get 20 p/c then told she was doing me a favour and had a bad attitude. I am currently building a new house and have chosen to get all materials from Masters to help keep people in employment. I even chose Valspar paint over Dulux and it was not as good as Dulux. I feel like a bloody fool. Should have stuck with the Bunnies.
It's a wonder why Masters lasted this long
After hearing the news that Masters will be closing in December, I ask myself why this didn't happen before now. Yes, I've been a customer of theirs, off and on, over the past couple of years, but only on a necessity basis. They have a limited variety of hardware items available, and what they do have I've often found to be a little more expensive when compared to competitors like Bunnings and Mitre 10. Why haven't I followed up on their price-beat offering? To be frank, I couldn't be bothered. It's hard enough trying to get someone to serve yo...u let alone go to the hassle of comparing prices. I did try once though ... when my wife was after a new Dyson vacuum cleaner. Harvey Norman had a model $120 cheaper than the same one in stock at Masters. After a half hour of jumping through hoops and getting pricing checked online, etc. I gave up and bought the cleaner at HN just down the road. Master's pricing policy has often made me laugh though. You'll find an item that comes in (say) multiple sizes and/or colours, and the smaller one will often be dearer than the larger one, or one colour will be dearer than the other. I did make mention of this, online, to the store manager at their Rouse Hill store earlier this year when I was shopping for an automatic pool cleaner. My complaint was acknowledged (receipt wise), but they failed to follow through. In summary, Masters have only got themselves to blame; poor service, poor product range, crazy pricing policy. Goodbye Masters, don't forget to turn the lights out when you've finished.
Fake Masters sale!
I found a drawer safe (code number 5901) that was listed as on sale and heavily reduced at several Melbourne stores. It was priced at $29.70, down from around $139, what a bargain! Early on the first day of the sale I tried several stores that had them listed at that price, surprise surprise, no stock! I asked one of the stores if they could tell me which stores had stock and they found two stores with around 20 in stock. After travelling 50K to one of the stores I was told that they were only reduced by 10% and priced at $129. What do you thin...k? To me this is a con, the low price is only where no stock exists and where there is stock, the sale price is not worth the trip. Woolworths, this is going to come back to bite you! Nobody really believed that the Masters sale was going to be genuine after the same thing was done at the Dick Smith stores. Doing it again will end up with people boycotting your other stores. In worked at Woolworths many years ago and had some loyalty to the company but not any more. I supported Safeway and Woolworths in preference to Coles but from now on, my first stop for groceries will be Coles. Apologies for giving Masters a one star rating, The web site would not accept zero stars!
Service is poor, none off the staff care
I bought laminated flooring, went to the Rutherford store to pick the order up and no one came to serve me, I waited 30mins and then drove out.
Went back the next day to cancel my order but the shop assistant said they will deliver the flooring for free the delivery date being Monday 22/08/2016 and that is today and it is 4:10pm now and they still haven't arrived. I will be making a point of getting what ever I need at Bunnings first, at bunnies service comes first.
Terrible Customer care, Masters Cranbourne
I had been double charged on a purchase of $123 by the lazy, impolite, poorly trained females at the masters Cranbourne, and on my visit to the same store for a refund, I was kept waiting for more than 15 minutes and treated in an inferior way beyond belief.
The language, attitude and the promise [of calling me back] were never Australian standard. Inferior to the core! Finally on the next day I called the masters general number and spent another 20 minutes to get a store manager on the phone, only to be denied the double charge, what was cle...
Three Strikes for Masters
Today I had 3 bad encounters in Masters. I'm still recovering from the stress!
Skirting boards and moldings are reduced 50% at Masters. Signs are very clear in timber section. At the check out the ones I wanted wouldn't scan, I waited and waited for help from timber. He arrives to the check out at a snails pace after I had already gone back and written down a bar code and the price. This bar code did not scan either. Bunnings would have just charged me the price on the shelf. Not Masters! The timber man stated someone else in the shop coul...d fix the problem. He was surly. I told them I did not want them now as I was fed up with waiting. I went and got other things I needed. I then decided to get different skirting boards. I go to the check out loaded up. When I am told how much I owe, I query whether I got a 50% reduction on the boards. The checkout girl quoted the price I was charged. I was tired by now, as I am not exactly young and couldn't remember the price on the shelf, so waited till I got to my car to check the receipt. I was charged full price for the boards! I take the boards back to the refund desk. I tell the alleged supervisor that I want a refund and why. She calls timber to verify they were reduced by 50%. I'm wondering if she is a supervisor why is she not aware that they have been on sale for weeks. I tell her I do not want them now as I am fed up with their service. I get the refund. Somehow I left a store bag with a sample pot of paint and screws behind. Goods were paid for. It wasn't till I unpacked my car that I noticed. I call Masters. I am expected to tell the shop assistant, who I suspect is the alleged supervisor, exactly what was in the bag. I can tell she has the bag right in front of her. I say blue paint and screws. I get asked what kind of screws. She asks if I have a receipt. Due to my stress levels from dealing with Masters I couldn't find it. She tells me because I used a credit card they could scan my card to determine whether these items were actually purchased by me. I'm wondering how many people today purchased blue sample paint and screws and left them behind. I find the receipt and go to the store which is not around the corner! I expect to show the receipt, get my purchase and leave. Not to be. Attached to my purchases is a lengthy typed note from the women I spoke to on the phone, detailing what the clerk on duty needs to do before I can have my purchases back! I have left things behind in shops before and never, ever had any issue picking them up! I will say up till today I thought Masters was great. It is amazing how a few staff can ruin a customers experience to the point they will never return. No wonder Masters has not done well. It seems like reading other reviews that poor customer service is not isolated.
Online purchase process is mediocre
I purchased a hot water system online with the click and collect option. This has been one of the worst online shopping experiences I have experienced. Masters have an undocumented, slow, and likely ineffectual anti fraud process. Two days after I placed the order I receive a phone call from 0288853934 stating they are from "The online verification team", but didn't say what company they are from. After querying them they said they were from Masters. They then asked me a simple yes or no answer as to whether I placed an online order for a hot w...ater system. My order is now in a new queue to be processed by the store. I have not had this trouble with other large Australian online appliance stores who can apparently have something delivered to my door quicker than Masters can process a click-and-collect online order.
What do you call customer service
Disgraceful! Tried to order a large quantity from their flooring section, not one person wanted to serve me, team members kept ignoring me.
Finally gave up and ordered the product online. When I tried to follow masters up, the same thing could not speak to anybody....no wonder these guys are loosing business. NEVER AGAIN
Absolutely terrible service
Went to Masters in Williams Landing wanting to buy an outdoor setting. Found the one I wanted. Waited for someone to serve me but just watched as several staff members walked pass me and mess around with each other with none of them stopping to ask if I needed help. Fair to say I will never shop here again.
Not surprised that they are failing
We moved near to a Masters so started using them with an open mind.
After a new months; Customer Service is poor. Little interest or product knowledge. Staff in the Coomera store argued that there was no such thing as a 12v bulb. I had to point them out to her on the shelf in front of us.
Product range. Few familiar brands. Lots of low quality stock arranged in a confusing way. The light bulbs are next to the outdoor furniture - go figure.
Price - on average 10% more expensive than Bunnings. Sorry, hopeless. Need to do much better to get me back.
All round hopeless
Noticed a drill kit on sale so I rang the local store to set one aside for me. They said I had to order online so I did. 3 days later the "click and collect" order was still being processed. After 4 phone calls chasing this up, I get a response from the store manager that they are now out of stock. Asked for the next local store and if he could check stock (which he did), but zero available. Wouldn't help me further.
Was up to me to ring each individual store looking for stock, as no-one would help me. Took me an hour to find out that there was no stock anywhere. Masters terrible website only shows one store details at a time, plus its not up to date. 3 days later and its still showing the item as In Stock...
Do not shop there
I had a drill grinder pack which was on sale in my trolley, and a so called manager asked where i got that from and i told him that it was in the isle in front of the front counter. He said it wasn't for sale and took it out of my trolley and walked away. It was the last one left so i guess he wanted it for himself. i called head office and logged a complaint, they told me that a manager will contact me in 24 hours, never did.
I got hold of a manager from the store in question after a few days and he told me that i could now come and pick one up as they now have more stock, i asked why did i get lied to he then spoke to me like a criminal.
Be careful of Rouse Hill Masters
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