1 photo
Masters Home Improvement

Masters Home Improvement (page 4 of 10)

2.0 from 527 reviews · View Statistics
See the Best Hardware Shops in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Masters Home Improvement? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Next
MattZ
MattZAU
  • 2 reviews

Poor service - Given the runaround

published

Bad service lost $30,0000

published

Went to masters Joondalup to investigate kitchen options and install. Girls in kitchen section were too busy discussing their diets and social life to care let alone ask if we needed help. Went back next weekend and a super helpful salesman gave us an email address to organise in home consult. Emailed the person and have not had any response. Will be taking my $30,000 budget to ikea.

Other Hardware Shops

 
 

0.0
(1,234)
Tango
Tango
  • 5 reviews
  • 5 likes

Appalling customer service

published

Was at their Mount Waverley store yesterday and asked for an extra pair of hands to put a freestanding letter box weighing 30-40kg onto their trolley. The male staff wasn't please to help and he rudely said I should eat weatbix for breakfast and that he wasn't going to help me to put it into my car. No wonder they are going out of business. Bunnings offers far more pleasant shopping experience.

Bert Price
Bert PriceSouth East Queensland, QLD
  • 7 reviews
  • 6 likes

Buyer beware

published
Hardware Shops

Find out how Masters Home Improvement compares to other Hardware Shops

Know better, choose better.

Compare all

Very Poor Service, Plenty of staff but to lazy.

published

Went to Chullora Marsters. Service very poor both days we went there. Staff are very lazy and seem not interested in serving customers or showing an interest. They were too busy catching up on each others social life (2 females) and 2 males were too busy playing hand games with each other. When finally getting some help they had no ideal how to help or where for me to go. Even the manager is the same. Showing no interest on enthusiasm. Not wanting to honour the 30 or 50% off items.

Karen
KarenSydney, NSW
  • 18 reviews
  • 14 likes

As the "tradies" say - "Just keep driving by until you reach Bunnings"

published

Staff everywhere but nobody interested in anything. Most appear too busy just filling in time until Masters goes under. Hope a new management/directorship after the takeover injects some life into the place after getting rid of all the "dead wood". The store is a waste of good real estate at the moment. Just keep driving ......

No wonder master's is closing down!!!

published
SChandra
SChandraBrisbane

They sell product which they don't have

published

Never buy anything from Masters store unless you see it yourself. Never buy anything online. You will be disappointed next with message stating item is ready for collection and 30min later you will get a call item is not available.

Other Hardware Shops

 
 

0.0
(1,234)
Em H
Em HQueensland, 4170

Consumer rights don't seem to exist here!

published
Hardware Shops

Find out how Masters Home Improvement compares to other Hardware Shops

Know better, choose better.

Compare all
Jim
JimSydney

Most Pathetic Store And Most Pathetic Manager

published
Ashley
AshleySydney
  • 2 reviews
  • 4 likes
  • Verified

Horrible Company

published

No wonder this company is going under!
Ordered products and left an authority to leave on the parcel as well as instructions as to where to leave the parcel.
Received a notice of attempted delivery on the Monday after multiple calls the parcel arrived 2 days later and was not left in the place it should have.
I ended up calling Masters back and I was told I would receive a refund for the postage.
Next day I get an email saying that I will only get a refund of $19.95 when I paid $39.95.
The postage of the items I received was $16.95 according to their website.

This isnt the first time I have issues either. So I STRONGLY reccomend you just go to Bunnings!!

Other Hardware Shops

 
 

0.0
(1,234)
shreko
shrekoSouth East Queensland, QLD
  • 6 reviews
  • 6 likes

Not worth one star

published

Went to buy power board, else where had cheaper wouldn't price match at all. Never again!!! Hope they go broke.

Hardware Shops

Find out how Masters Home Improvement compares to other Hardware Shops

Know better, choose better.

Compare all

Totally disinterested, sceptical and unhelpful staff member

published

Bad service no doubt this place is going down..

published
Asif
Asif

Where is my refund.... ??????? Still waiting.... Its more then a week now...

Carla Arjona
Carla ArjonaSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Didn't help at all

published

We asked a man to help us get two pots of shelf and he said he would get someone to help us, that man never showed up we have waited 20 minutes we then found another man and he said he would finish putting stock out then he will help us. Didn't think putting stock out was more important than helping your customers. No wonder masters is going broke take a leaf out of Bunnings book they seem to drop anything and make sure customers are always first. Never shopping at masters Richalmds again!!

  • Verified

Online order service

published

Made an order on 22/3, still haven't heard anything from master today (26/4). Called their Knoxfield shop and they said they haven't receive my order in their system. Called Masters online put on hold for over 40 minutes and got hang up twice, Called them the third time and finally someone is free to serve me, she said my order was delayed due to some problem with their system, she has manually send my order to Knoxfield shop and hopeful I can pickup my items by Monday or Tuesday.

Totally time wasting! No wonder masters can't compete with Bunnings.

bad service

published

i sent my Stanley drill battery <under warranty> on 16/02/2016 to hoxton park store and lady told me we will contact you withn 2 weeks ,no one call ,i went after 4 weeks to hoxton park store and they said we not receive it yet from manufacture ,i went after 6 weeks and same story they not receive it yet.
till now I am waiting them call to get my battery. i am not recommended to buy any thing from masters

Filled the wrong spot and cannot go or the price it states

published
NeveragainK
NeveragainKSydney
  • 2 reviews
  • 3 likes

Don't order online

published

I made an online order during a sale period. They took the payment but now can't complete the order. Still waiting for funds to be returned after 8 days. Customer service staff have no idea what they are doing and I can never speak to a supervisor.

Donkey
DonkeyArcadia Vale
  • 2 reviews
  • 2 likes

FRAUD! DONT BUY "HONDA"

published

The TPE brand power equipment is powered by FAKE Honda motors. Don't buy them. No refund, no care, no reply from CEO. Currently pursuing through Fair Trading. See Honda's site serialoffenders.com.au

Syd
Syd
  • 2 reviews

They are closed emotionally before they are closed for bussiness.

published

Ordered , two pedestal fans from their website, and chose the Chullora store for pick up. Got a call two days later that they have been out of stock for a while. So how come they have not updated their website.

You don't even get what you pay for

published

Two days after planting two of these planters (the largest they sell), both had developed substantial cracks. Had to spend half a day re-doing the job for my client, so it ended up costing me. Bought them using Click and Collect. Noticed when I had emptied them so they could be returned, you could actually see points of light coming through the walls because the fibreglass was so thin at points.

I tried Masters for the first time for outdoor pots because the price was good for the look. While I would normally say you get what you pay for, clearly in this instance I did not get a product that could even perform its intended function for two days.

JJJ
JJJSydney

Hopeless. Takes your money - No Stock - does not reund!!!

published

Keeps taking my money through online order even when there is no stock.
They realise there is no stock but wont even refund you.
The store has to cancel the order but they cant refund you. Head office has to refund you (after forever) but they cant cancel the order.
What a bloody mission!

Poor staff help

published

My husband and I were at east Gosford masters this morning. We were looking to purchase a refrigerator. We were not approached by any staff members for assistance. There were three female staff members discussing their hairdressers. One telling the other member "do not get your hair layered". They lost a sale of a very expensive item through lack of interest. We have always found the staff at Bunnings more than willing to assist in any way.

fred
fredGreater Melbourne (Outer), VIC
  • 3 reviews
  • 3 likes

50 smiling faces does not equal good service.

published

Purchased a slide online and was told 2/3days delivery, after 6 I called and was told it had been delivered, rang next day and was told they were checking delivery status, emailed next day and was told on truck for delivery, when it did not turn up I emailed again and was told it was going out that day. When I questioned this after lunch they refunded paypal account, so I went to braybrook and brought one, when i got back slide had been delivered. angry/confused and will not buy from them again. crap

Page 4 of 10

Other Hardware Shops

Previous
Ramp Champ

Ramp Champ

4.8
(249)
Total Tools

Total Tools

4.5
(7,307)
Toolmart

Toolmart

4.5
(186)
Edisons

Edisons

4.2
(1,669)
Stratco

Stratco

4.1
(2,012)
Sydney Tools

Sydney Tools

3.9
(2,200)
Scrooz

Scrooz

4.8
(14)
TradeTools

TradeTools

3.7
(19)
Next
See all Hardware Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.