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Masters Home Improvement

Masters Home Improvement

2.0 from 527 reviews · View Statistics

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Customer service...

published

I understand that Masters is going to be closing down and that it will affect staff. However if you are still working there at least make the effort to be there. My family waited around an hour and in the end the person who was suppose to serve us never came and another employee had to help out. Although we did get what we intended, it took far too long.

Val.

Val.Perth, WA

  • 2 reviews
  • 1 like

Security poorly handled.

published

Store [ Forrestdale] was teeming with bargain hunters on the long weekend, but as we hadn't chosen anything we headed for the garden area exit doors. I was with my husband and we headed for the door, but were abruptly stopped by a security man who didn't even make an attempt at being polite. I opened my small handbag [ less than A4 size], allowed him to look inside and he [unsmiling] allowed us to leave.There was no pleasantness, no thank you or "enjoy your day"- just a scowl.We had not been acting oddly or picking items up in a suspicious manner.My husband and I both have police clearances due to our work.If this is how customers are encouraged to be loyal it's no wonder Masters is going under.

Maliziosa

MaliziosaPerth

  • 12 reviews
  • 17 likes

Liquidation sale - frustrating

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pont67

pont67AU

  • 58 reviews
  • 76 likes

Q: When is a sale not a sale?

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A: When the operator is Woolworths.

I thought I would check out the Adelaide A/P store yesterday, the first clue this was going to be a disappointing visit was that the car park was less than 1/4 full. Not much was discounted by more than 10%, an amount not worth making a special trip just for this "sale" for. A few items 20-30% but mostly on smaller priced slower moving type stock, almost so they can say something carried this discount. Staff seemed pretty disengaged (understandably) and could not help but overhear some of their negative comments about the job.

This is a poor excuse for a closing down sale.

So called sale as advertised

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Travelled from Geelong to Werribee store as we had seen advertised on the TV that there was. 60 % sale due to the closing of the stores, after finally finding the store no such sale, when we asked the staff they blamed the press and told us we were one of many people each day asking the same question, is this false advertising. Looks like you have lost put again. Felt sorry for the staff as some people are abusing them.

Customer service bad

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ZippyZ

ZippyZPerth, Western Australia

  • 3 reviews
  • 3 likes

Worst customer service , unhelpful staff

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Every masters ov been into i had to hunt for a staff member, but worst of all is the fact that every time I have asked for advice from staff they have no product knowledge and always seem to look horrified when you ask them a question? ?

John C

John C

  • 2 reviews

Online orders from Masters

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Experience of interaction with staff members is variable, from good to disgusting. I often order items online and collect them if I know they are on the shelf. On one occasion, a staff member started giving a spiel of the 300 orders they have and give the impression that a one day notice is not sufficient. I offered to collect the items of the shelf by myself and that she could just check the items out. A colleague walked with me to the shelf and collected the items and apologised for the colleague's behaviour.

DIY Kitchens Definitely NOT DIY!

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We had a full measure and quote done for our kitchen by MASTERS and when we got it, it didn't fit, we had to make adjustments to it by removing feet from the pantry and also knocking out part of our wall fortunately it was only plaster. The staff were somewhat helpful but you could see by the look on their faces that it was ... "oh no not them again". The Profile kitchen instructions leave a lot to be desired as there is virtually no written instruction just pictures and arrows etc... not very helpful and there is no help line. I wouldn't recommend the DIY Kitchen to anyone unless one of the installers is a tradie, fortunately my husband is one but still this is by NO means a DIY.

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Chris

Chrismelbourne

  • 9 reviews
  • 2 likes

Items comparable to bunnings, but forget the service (Box Hill Branch)

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Forget clearance lines advertised

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Went online to browse, saw light bulbs advertised as clearance for 50 cents each, different wattages...suited my needs perfectly so I decided rather than click and collect I'd head to the store in person. Apparently they didn't have any however they were all there on the shelf but I was told by 2 staff that the barcodes might have changed (I know it wasn't the packaging) which they also tried to say was the issue), it appears false advertising to get you into the store.

Shane

ShaneVictoria

Rude staff

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OMG where is OH&S when you need it

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Gourmetcook

Gourmetcook

  • 28 reviews
  • 46 likes

What a pity we loose the duopoly due to their incompetence

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When they opened a superstore next to the opposition we found this is just what will keep the others honest.
Gave them an real go. Found super deals and super advice. But in midst of the hype I found it strange that they duplicaded an over supply of white goods and wasted so much space on low cost craft items. Having another garden centre in a crowded market was also needless. When it came to return faulty goods they made me feel like a criminal and gradually their pricing difference made it no longer worth my time of going there. Still a big shame to have a single player now dominating hardware supplies. A total government regulator failure

Nina yel

Nina yelSouth East Queensland, QLD

  • 10 reviews
  • 3 likes

Poor service, poor attitude

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Wanted to buy a washing machine from Nerang store , trying to find out if the machine was for sale in store, cut a long story short, staff were not interested in going out of their way to help, no call back, rang to complain to manager, copped sassy attitude from lady on phone, rang complaints line, got stuffed around, wouldn't bother looking at there products again.
Tried to help out by making a sale for them , spent my $500 + at JB where the sale was appreciated.

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Baileys Mum

Baileys MumGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Poor Management and Attitude by Project Managers

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Angel

Angel

  • 2 reviews
  • 1 like

Rude disinterested

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Only our 2nd time visit as it's well out of the way but am painting at the moment but walked in the front door was met with a girl standing there didn't even make eye contact and then shoves a catalog in my body which I took and left on a flower pot and then after trying to work out how the paint was stored or in some sort of order which was who knows where what is we paid for it and then as we walked past the same statue at the door she sprung to life and said stop where's your reciept I was already out the door but she nearly had her head in the bottom of the mrs small bag it was so offensive no wonder no one goes there cause we won't

No help!

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West Gosford store, asked in garden dept, where the rolled turf was? Staff replied down Isle 6, just go and help yourself, then asked make staff where a trolley was to put turf on, he told me, then walked away, I am 60 yrs old, I had to load 10 rolls onto trolley, manoeuvre my way through car park, and load into car, no offers to help from staff, another customer offered to help me, when I shop at Bunnings, staff always offer to help, especially with such a heavy, dirty, and difficult load, won't shop there again, very dissapointing

w.r

w.r

  • 2 reviews
  • 4 likes

Not surprised they cannot compete with their rival.

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S34

S34Perth, WA

  • 2 reviews

Masters Baldivis - Gardening section slackers

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Questions & Answers

Gail L.

Gail L.asked

Does anyone know what brand toilets Masters sold. I have a hairline crack in my cistern and am wanting to buy a replacement. Thanks Gail

No answers
Alan

Alanasked

Has anybody tried to assemble one of the kitchens ? The detail on the drawings is terrible . trying to assemble rawer & have no idea how to do it. No video tutorial available & scared I will damage the drawer trying to prise out a fitting to attach to front board . I will never buy the Profile range again

1 answer
Pontian
Pontian

Why am I receiving this email?
Please delete my email ,

Regards
Carol

voyager

voyagerasked

how do you get onto the big boss at their h/q? It is hard to contact anyone

2 answers
Werner S.
Werner S.

Sorry didn't....spoke to telephone receptionist and asked for directions to complain...explained my problem....she then spoke with manager and arranged for replacement blade from stock on floor.... extremely bad product because of lack of parts ...I had been in touch on 2 previous occasions and told that they would ring back...which didn't happen...xtremly bad customer service

1800liquidator

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