Read sale advertising but interpret to advantage
Example: Masters closing down sale everything 30 to 60% off plus for the next 2 days get an extra 10% off of your total purchase at the checkout, pretty clear that doesn't make it 40 to 70% off everything but as usual a minority read the ad then have there own interpretation. Always a pleasure shopping at Masters good luck to all staff for the future.
I understand that Masters is going to be closing down and that it will affect staff. However if you are still working there at least make the effort to be there. My family waited around an hour and in the end the person who was suppose to serve us never came and another employee had to help out. Although we did get what we intended, it took far too long.
Security poorly handled.
Store [ Forrestdale] was teeming with bargain hunters on the long weekend, but as we hadn't chosen anything we headed for the garden area exit doors. I was with my husband and we headed for the door, but were abruptly stopped by a security man who didn't even make an attempt at being polite. I opened my small handbag [ less than A4 size], allowed him to look inside and he [unsmiling] allowed us to leave.There was no pleasantness, no thank you or "enjoy your day"- just a scowl.We had not been acting oddly or picking items up in a suspicious manner.My husband and I both have police clearances due to our work.If this is how customers are encouraged to be loyal it's no wonder Masters is going under.
Not Staff Fault
Unfortunately it's not the Masters staff that control the prices, the stock no longer belongs to Masters so they can't discount anymore. Also if Masters have a estimated closing date in December if they slashed there prices right down now they would close a lot earlier than the date set because they would have no stock to sell. People are not looking at the bigger picture. They need to start with smaller discounts to reach that end date.
The no returns or exchanges policy is not set by the staff it's completely out of there hands and I've heard them getting a lot of abuse over it.
Every time I have shopped there I have been greeted by friendly staff who love there job.
My view is if you are a great customer you'll get great service.
Liquidation sale - frustrating
Masters Landsdale WA: I needed light fittings for the whole house and I was interested in some shades. Their discounted prices were still higher than what you could get online from other suppliers (on the East Coast). I really wanted to see if the shades fit in my rooms but there were no dimensions available even on their website. You must bring your own tool to measure them then go home and imagine how they would look in your space then come back again. I would have liked to buy and go but what do you do with a $60 shade if it does not fit? ...I think light fittings are the most sensitive things to decide on and few people will buy in these circumstances (I saw many customers put off by this policy, today). If there is no exchange policy then they should come to their senses and drop the prices for real!
Will be sad to see them go.
I have really enjoyed shopping at Masters in Mornington. The staff there have always been friendly and helpful unlike their Bunnings counterpart near by. Even today as the store is in close down mode I was greeted happily and asked on several occasions if I needed any assistance. I wish the staff all the best and hope their future is a lot brighter than Masters in Australia.
Thank you for your wonderful service Masters
Why should the staff of Masters treat you like you are special when you are only going there now, when it's too late. wanting to get something TOO cheap. You never gave them a chance, you had the other big store in your head and that was it. I shopped at Masters and I found them wonderful and very helpful every time I shopped there, and to me they were a big improvement on the other store where I always had trouble finding someone to help me out when necessary, but at Masters there was always someone handy, I never had to trail around looking f...or someone to help me, and they always bent over backwards to help me, pointed me to a better and cheaper deal. It's your loss and now it's mine because of you. I am not a friend or relative of anyone who works there , just a shopper and I do feel sad that it has come to this. What's happened to the Aussies who always gave people a go. Masters had one store and the other big store had many, GREEDY wanting all the market, just watch if the prices go up, why not, they have no competition to keep them honest. Your own fault. I personally will never shop at the other store ever again, and what's more, I have come across many rude staff members there, people who don't know the products or if they even sell them. They sell one brand of gazebo but not the same brand of walls, not much use to me. Goodbye Masters, I will miss you.
Q: When is a sale not a sale?
A: When the operator is Woolworths.
I thought I would check out the Adelaide A/P store yesterday, the first clue this was going to be a disappointing visit was that the car park was less than 1/4 full. Not much was discounted by more than 10%, an amount not worth making a special trip just for this "sale" for. A few items 20-30% but mostly on smaller priced slower moving type stock, almost so they can say something carried this discount. Staff seemed pretty disengaged (understandably) and could not help but overhear some of their negative comments about the job.
This is a poor excuse for a closing down sale.
Twelve months ago I wanted to buy some large Finlay & Smith lidded laundry baskets I saw online but there were none online or it seemed, any store. Store manager found one in Mt Gambier and bought it up for me to buy. After several trips to the store since this time, (one was a large flooring purchase,) I always check for these baskets, but no luck. Today I went to followup on an item, and they had a shop full of the Finaly and Smith baskets I had been chasing. So I bought another three. Stock in storage/laundry area was the best that I have ...ever seen. For a business that is shutting down I found this a bit odd. Staff at the store were as usual, exceptionally helpful. I have always had exceptional customer service from the Adelaide Airport Team. Best wishes to them.
So called sale as advertised
Travelled from Geelong to Werribee store as we had seen advertised on the TV that there was. 60 % sale due to the closing of the stores, after finally finding the store no such sale, when we asked the staff they blamed the press and told us we were one of many people each day asking the same question, is this false advertising. Looks like you have lost put again. Felt sorry for the staff as some people are abusing them.
My local store is superb
As the title says ... my local is superb... amazing, fantastic, extremely well run and the prices??? Way below Bunnings. I for the life of me, cannot understand why they are not doing well (Masters that is). The store is Richlands, in Qld, even though I have 2 Bunnings within 10 minutes of my house, I will gladly, drive 30 minutes to Richlands to go to this store. I think the general manager of woolworths should visit the store in Richlands and find out what this one is doing right and then copy it to the rest of the stores. I just think the st...aff are better at this store and they also stock stuff that works. I bought some cockroach killer there today that I can't get anywhere else and guess what??? The staff knew where it was on the shelf. You can't get that at Bunnings.
Customer service bad
Been twice in lunch breaks now as work close by had to wait in lines one till open.. Complained..
Went second time same thing topped by asking a person who worked there for help all he did was say in aisle 18 right hand side, after telling him I didn't know what I was looking for ..
Went for job interview with Masters they drive for customer service they said what a Joke...
A nice young lady could see I was annoyed jumped to open another till and after I complained to him lack of service he said he didn't know why people don't jump on tills ...
Can't fault their customer service...
I'd just placed a "Click and Collect" order with Masters for a Bosch washing machine (best price I could find - The Good Guys not willing to price match) when I found this site....and got very worried. Even though an email came through acknowledging my order, it bothered me that my efforts to track it on Master's site were met with the message that I hadn't placed any orders. It was Saturday evening so I rattled off an email to Customer Services, to ask for confirmation that my order had been received and to check how long I would have to wai...t for the order to be delivered to the nominated store. This morning I received a call from an affable lady from Masters Customer Services department who checked I wanted to go ahead with the purchase before confirming my order was being processed and that the store would email and text me to let me know that it was ready for collection, which was likely to be in the next two days. Two hours later, I received an email advising me that the washing machine was in the store and ready for collection. I checked the store's opening times and, finding they were open until 9pm, drove over to pick up the washing machine this evening, arriving at 7.50. I was surprised to find a number of staff looking like they were getting ready to finish work, bringing in trolleys and saying goodnight to colleagues. A member of staff at the "Click and Collect" desk told me that the store was closing at 8pm but assured me cheerfully that I'd made it in time and asked a young, male member of staff to locate my order for me in their warehouse/storeroom. After a 10-minute wait he returned to the desk and explained apologetically that he'd found my order but that members of staff qualified to operate equipment needed to retrieve it had left for the day. He asked me if I could return tomorrow and he would ensure the washing machine would be ready for me to collect. At this, an older male member of staff who had been about to leave offered (readily) to see what he could do to help and his younger colleague asked if I minded waiting another 5 minutes, as it looked like he would be able to retrieve my order after all. A few minutes later, both men returned with the washing machine, the younger staff member apologising for the delay and thanking me for my patience, before helping me to load the machine into my car. A great customer service experience from start to finish - I'm sorry for other customers who have not been so luckily but I have no complaints.
DIY Kitchens Definitely NOT DIY!
We had a full measure and quote done for our kitchen by MASTERS and when we got it, it didn't fit, we had to make adjustments to it by removing feet from the pantry and also knocking out part of our wall fortunately it was only plaster. The staff were somewhat helpful but you could see by the look on their faces that it was ... "oh no not them again". The Profile kitchen instructions leave a lot to be desired as there is virtually no written instruction just pictures and arrows etc... not very helpful and there is no help line. I wouldn't recommend the DIY Kitchen to anyone unless one of the installers is a tradie, fortunately my husband is one but still this is by NO means a DIY.
Another example of excellent service!
I'm getting to be a bit of a fanboy of Masters. I wanted a chainsaw that they had advertised but no stock anywhere in Qld, initially it was a bit of 'tough luck' but their excellent company buyers managed to track one down and are having it shipped to my local store. Will update this when I get the saw and have given it a run.
Update: I used it the other weekend to cut up a tree that was pushed over during land clearing...it cut it up without any issues, stopped and started easily. Once I give it a bigger work out I'll update again.
Questions & Answers
Does anyone know what brand toilets Masters sold. I have a hairline crack in my cistern and am wanting to buy a replacement. Thanks Gail
Has anybody tried to assemble one of the kitchens ? The detail on the drawings is terrible . trying to assemble rawer & have no idea how to do it. No video tutorial available & scared I will damage the drawer trying to prise out a fitting to attach to front board . I will never buy the Profile range again
how do you get onto the big boss at their h/q? It is hard to contact anyone
Sorry didn't....spoke to telephone receptionist and asked for directions to complain...explained my problem....she then spoke with manager and arranged for replacement blade from stock on floor.... extremely bad product because of lack of parts ...I had been in touch on 2 previous occasions and told that they would ring back...which didn't happen...xtremly bad customer service
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