I went to the Masters website and saw the paint I wanted to buy was $3 cheaper than Bunnings, so I intended to buy it early sunday morning to do my job that day. Then I saw that the Masters store did not open until 11am! How crazy are they?
Bunnings opens at 7am on sundays, so I will pay $3 more for the paint and have the job just about finished by the time Masters hardware opens! Masters obviously does not understand the hardware business, where workers and home renovators want to get things done on a sunday morning.
Also I went to buy pot...

Customers who are considering getting assistance from their expert design team, please be mindful that if you don’t get Masters to install the kitchen all you are given is a useless non- itemized quote (that I couldn’t even take to another company to compare) for $49.

For myself, this meant I had a kitchen expert come and measure up my small unit kitchen and then I spend hours in store constructing 3D designs. N.B They need to do this before they can tell you the price of the kitchen and the installation price. I went to the next level of h...

Bought Merlin door remote with other items, paid and came home recheck and found that i have been overcharged, drive back to store and finally they agreed to refund the difference. Meet the store incharge who was available and his argument is that yes we have more then 33000 item on the floor so this things happens and we cannot keep track of all changes.
refund the difference
Check the Price before you leave the store and after sales staff attitude

Ferntree Gully Rd. Store

Thu. 10th April 2014. Please be careful of opening any Item.
Especially an expensive one. I paid over $1,200 for a Washer/dryer Combo
I have had issue with a poor rate of drying after a few days.
I asked to have a swap to equivalent value. Not even a Refund.

I wont mention names or Product names at this stage.

I have lived here in the local area for 20 years longer than Masters. ...

Unfortunately this experiment shows what happens when you try and take the supermarket business model into a hardware store.
You go to woolies to buy milk, you don't need assistance, you don't need recommendations or instructions, so they can get away with employing gormless teenagers and tired old women. Try the same thing in a hardware store, and it just doesn't hunt. Their staff are lazy & clueless, and just not interested in helping.
Doesn't help that they have laid out their store just like their supermarkets. So the display is in o...

I ordered the top of the range Masters Kitchen Dec 13 I still dont have my kitchen completed. Their installer was rude so thank goodness used my own builder. Several items did not turn up on delivery day,kick boards, cupboard doors, handles, inserts etc some items were delivered within a couple of days other items arrived six weeks later. Due to the delay they could not install the glass splash back which I find out today has been measured wrong because the measurement was done before one of the cupboards not delivered was not installed. Whe...

Went to the Ellenbrook store which was 25kms away to look at kitchens about 7.45pm. Really knowledgable girl on desk helped us. Looked around for 1/2 hour and decided to purchase, used call button and waited 10 minutes. Senior staff turned up who told us the item was special order, corrected as was told it was stock by girl and call centre. He said he couldn't find it and all kitchen staff left at 8pm. The store is open to 9pm!! Asked me if we could come back another day, for those who know Ellenbrook its a pain to get too. Will wait for Joondalup store but Masters really need to look at training its staff. If you don't have adequate cover, then don't open.
Range and choice. Light and airy.
Poor staff knowledge.

Masters was recommended to me for my new kitchen by somebody in the building trade and I thought that was good enough. But they've been utterly hopeless from day one.

First they got the initial measurements wrong (which I paid for), then they put an amateur, inexperienced designer on the job and her work had to be completely re-done. By this time they'd placed the order and had to recall it, then place it again after three more visits to their designer. This involved lots of phone calls and visits from me to hassle them and hurry them up - ...

I have been to the Chullora Masters a few times now and am less than impressed. The store is clean and shiny and air conditioned, with fairly clear signage.

However if you're thinking it's like a 'Bunnings' you're mistaken.

In every product category they have a FRACTION of the range. Some examples are power tools, lights, screws nuts and bolts, paint and letterboxes.

Letterboxes: 3 styles compared to 12+ at bunnings. Nice big shelf display for 3 letterboxes is stupid.

I wanted to buy 4L of Dulux paint, in a dulux colour. However nee...

Went into Masters Chullora expecting a direct competitor to Bunnings. It is not. Prices are about the same as Bunnings. I felt like this store was trying to be a Big-W/Costco/Bunnings under one roof. Not sure why I would buy a refrigerator in a hardware store. Bunnings have a much wider range of stock, I don't feel like Masters want the "professional trades" business - just the weekend DIY crowd. Although Bunnings service can be a problem sometimes, I felt like the staff here were taken straight out of the local woolworths supermarket. They wer...

We recently finished a reno and only had I room to re-carpet. We were thrilled that Masters had come to town so we decided to take a look. We ended up buying several small items but when we went to the carpet section to enquire about a price for 1 room, carpet only because the existing underlay is still in good condition. The guy said it was unlikely that they will install the carpet without up buying new underlay from them as it would void the warrenty of the carpet. He took our detail down as he would have someone call us to explain further. ...

Our local masters opened recently with much fan fare. Sadly, I was disappointed, no decent deals, car park too small, store felt cramped, had to serve ourselves at the checkout. The prices were no cheaper than bunnings and the range was very limited.
Perhaps I was expecting too much, but really, i'm not a convert from buntings.
Looks nice from the outside
Poor selection, cramped, just no appealing