I understand that Masters is going to be closing down and that it will affect staff. However if you are still working there at least make the effort to be there. My family waited around an hour and in the end the person who was suppose to serve us never came and another employee had to help out. Although we did get what we intended, it took far too long.
No refund because they are closing down
I bought a chain shaw used for only one day. I was not satisfied with product and also not very happy. Because I found out the problem in the product that it is not cost efficient. If they told me this thing before I will never ever buy this product. I went to master store to return the product. The store staff is so ride to me and told me we are not going to refund the money neither they are going to exchange the product. The customer service is so crap. They told me as we are going to close down so our sales are final with no option left for ...customer. I spend 135$ and it's all gone into waste. I learned one thing in life never to buy things from the store which are closing down. They sell there products by advertsting that it is cheap but when the problem arise they won't even listen to customer with excuse that they are closing down.
30% DISCOUNT. MONDAY/TUESDAY
The advertising states 20% off paints etc, plus a further "10 % off your total purchase at the checkout".
The 20% discount is taken off at the checkout, however the 10% is taken off the remaining amount. In other words you do not receive 30% off the "Total purchase at the checkout"
Example :- I purchased paint totalling $521.13, however if I had received the full 30% I would have been charged $508.86. This is an overcharge of approximately $12.27. Not a lot of money in the over scheme of thinks, however based on the amount of sales Masters wi...
Spent 500 dollars on equipment that turned out to be second hand. Opened it and the motor part was broke. The staff agreed to replace it with the managers approval. I bought this item in its box the previous day. The managers said that it was not seriously damaged. It would be repaired. He recommended that I take it to be repaired because it could be weeks before they had it repaired. When I said I was not willing to bring it to be repaired. He went OK. Your going to be waiting. He was very rude. Any when I argued back he asked me to leave the store. His eyes were roaring red either over tired or something else.
Security poorly handled.
Store [ Forrestdale] was teeming with bargain hunters on the long weekend, but as we hadn't chosen anything we headed for the garden area exit doors. I was with my husband and we headed for the door, but were abruptly stopped by a security man who didn't even make an attempt at being polite. I opened my small handbag [ less than A4 size], allowed him to look inside and he [unsmiling] allowed us to leave.There was no pleasantness, no thank you or "enjoy your day"- just a scowl.We had not been acting oddly or picking items up in a suspicious manner.My husband and I both have police clearances due to our work.If this is how customers are encouraged to be loyal it's no wonder Masters is going under.
Not Staff Fault
Unfortunately it's not the Masters staff that control the prices, the stock no longer belongs to Masters so they can't discount anymore. Also if Masters have a estimated closing date in December if they slashed there prices right down now they would close a lot earlier than the date set because they would have no stock to sell. People are not looking at the bigger picture. They need to start with smaller discounts to reach that end date.
The no returns or exchanges policy is not set by the staff it's completely out of there hands and I've heard them getting a lot of abuse over it.
Every time I have shopped there I have been greeted by friendly staff who love there job.
My view is if you are a great customer you'll get great service.
I have no complaints with this store, the store is well layout out, has good range of products on sale and better service. Would highly recommend giving Masters a go.
My cabinets arrived with parts missing. Ordered a stone bench top it was cut using an off cut and measurements aĺl out. Was offered compensation and withdrawn. Took 8 weeks to get a new bench top re measured and installed. Ordered a back spash it was not the colour i selected. Terrible service all the way through. [name removed] oh and emailed head office who never responded.
Liquidation sale - frustrating
Masters Landsdale WA: I needed light fittings for the whole house and I was interested in some shades. Their discounted prices were still higher than what you could get online from other suppliers (on the East Coast). I really wanted to see if the shades fit in my rooms but there were no dimensions available even on their website. You must bring your own tool to measure them then go home and imagine how they would look in your space then come back again. I would have liked to buy and go but what do you do with a $60 shade if it does not fit? ...I think light fittings are the most sensitive things to decide on and few people will buy in these circumstances (I saw many customers put off by this policy, today). If there is no exchange policy then they should come to their senses and drop the prices for real!
Will be sad to see them go.
I have really enjoyed shopping at Masters in Mornington. The staff there have always been friendly and helpful unlike their Bunnings counterpart near by. Even today as the store is in close down mode I was greeted happily and asked on several occasions if I needed any assistance. I wish the staff all the best and hope their future is a lot brighter than Masters in Australia.
Staff at Cairns Masters are untrained, have no knowledge of products and have a don't care less attitude. Funny how the management do their little staff pep talks. If only they spent more time teaching staff to have customer service skills..
What a fire sale! Prices and service well below par.
No joy to be found at masters Chullora, asked a staff worker at the counter for a price check, he said ok, and proceeded to continue his conversation with a female co worker. Over minute later I said "never mind" and as proceeded to walk away came the reply "are you sure?" Please hurry up and disappear, will stick to Bunnings.
Masters Staff acknowledge ineptitude of management and associates
Several experiences confirm .
Items paid for and advised ready to pick up sold to other customers.
Advised that items ordered and paid for were never in stores .
Misinformation about processes and then blame customer for their mistakes.
Managers with bad attitude.
No comprehension of Trade Practices.
There is more but why bother.
Closing Down is the result of performance.
Ps. Just spoke with store manager and typical of inept operators he used the" well@ the end of the day" metafor to skirt any recompense due to store operations.
Big Liquidation sale?....yah right
Needed 14 light fittings for my house. Saw the 'big liquidation sale' advertised on tv. Most items were only 10% off but pricing was already inflated. Found a light fitting I liked @ $45 each after discount ($640 for 14). As they did not have 14 of them, went to bunnings. Found the same fitting for $25 each. Almost have the price. While at masters I also looked at a fridge I purchased a month ago at Harvey's for $799. Masters discounted price $1199.. I think masters will be left with a lot of stock when the doors close if their discounted price is up to 80% higher than other stores. To any body wanting a so called bargin, do your research first.
Thank you for your wonderful service Masters
Why should the staff of Masters treat you like you are special when you are only going there now, when it's too late. wanting to get something TOO cheap. You never gave them a chance, you had the other big store in your head and that was it. I shopped at Masters and I found them wonderful and very helpful every time I shopped there, and to me they were a big improvement on the other store where I always had trouble finding someone to help me out when necessary, but at Masters there was always someone handy, I never had to trail around looking f...or someone to help me, and they always bent over backwards to help me, pointed me to a better and cheaper deal. It's your loss and now it's mine because of you. I am not a friend or relative of anyone who works there , just a shopper and I do feel sad that it has come to this. What's happened to the Aussies who always gave people a go. Masters had one store and the other big store had many, GREEDY wanting all the market, just watch if the prices go up, why not, they have no competition to keep them honest. Your own fault. I personally will never shop at the other store ever again, and what's more, I have come across many rude staff members there, people who don't know the products or if they even sell them. They sell one brand of gazebo but not the same brand of walls, not much use to me. Goodbye Masters, I will miss you.
Went to buy new mower!
Went to buy new Honda mower this arvo, no staff to serve? Asked for assistance said they will come back- never did ! 15 minutes later asked another guy - will be back..... Mmmmm never came back? 10% off wow big deal anyway. Left and went to mower shop offered more than 15%
Will go and purchase tomorrow. If your hearts not in it get out..... As for discount = pathetic.
Woolworths MASTERS sale
Was expecting a closing sale and found only 10% off some items which were mainly unneeded rubbish. 10% does not even make up for the inability to return products when they are gone. Products in this store are of lesser known brands and often to pricey for their branding.
Like everyone else I got back in the car empty handed.
Please just close up, cannot even get a closing sale right.
horrible staff and store policy
i bought a lawn mower 8 months ago and i did a exchange after 2 month of using it cause its not working properly. not long ago, its not working again. so i took it back to masters and wants to get a refund. however i couldn't find the original receipt anymore, i can find the exchange receipt which shows i have purchased the lawn mower before. the worker and the manager told me they don't do exchange, only repair. i said, i got exchange before. they said whoever did it, shouldnt done it. the guy said the store policy has changed, i said when did...it change? he said i don't know. i asked him to help me to find the receipt with the card number and from bank statement. he was not helpful at all. including the manager, they all spoke to me very rude and don't care at all. i tried to call them after i went home, they were not answering the phone all day. when i went in the store, it was not busy at all to not answer the phone. the whole experience was horrible. no one in that store was trying to help at all, they just want me to go away when i spoke to they nicely. i understand masters is going to shut down soon, but this is not how a big brand should treat customers. this kind of customer experience is probably the main reason why Masters is shutting down. the company really should hire some helpful and friendly staff like Bunnings.
Will Not Provide Refunds
Returned item to Masters St Marys as it did not work as advertised explained the situation in details to staff member and manager. They claim they are in liquidation and only offer exchange not refunds. Turns out this information is incorrect and contradicts the prominent signs displayed in numetous locations throughout the store in black and yellow "all sales final -refunds only in accordance with Australian Consumer Law" the product is incorrectly described and in the reverse side even says "Testing is Advisable "
Masters Return policy...
Smiles in the Gloom
Reading a lot of these reviews I think I've been lucky. Renovating at the moment and I've bought thousands of dollars worth of stuff from the Bibra Lake store in the past few months both in store and online. Never had a drama and staff have always been fantastic.
Even in the gloom of the staff loosing their jobs I've still had great service. The manager Rachel especially.
Not happy with the false start fire sale but that's big corporations for you. Woolworths are shooting themselves in the foot. Upsetting customers is just dumb business. No one likes a liar.
Poor service, lack of staff assistance
5/9/16 around 12.30 pm Masters Chullora Store, looked around for a staff. There were two close by asked them to help, one said he'll get someone. I waited more than five minutes, no one came. Looked around to ask someone else, went near the exit door asked to speak to someone about a safe, she yelled out to the counter to announce someone to customer. Waited again more than five minutes. Then went to took section three staff talking to each other, told them I have been waiting more than 10 minutes to get some assistance with the safes. He said he was sorry on his break and started to serve someone. I just walked off, could not be bothered to ask or buy anything from there.
What fire sale ???????
Went with my truck/trailer and a wallet full of cash expecting bargains every where, well guess what ? max of 10% off normal price someone obviously forgot to ignite the fire. Left with wallet intact as purchased nothing. Maybe as door closing some bargains may become available.
staff abusing customer
NERANG STORE monday today at 4.00 pm staff member in the wood yard told a customer he was a cretin , a leach , a low life, for coming to the masters sale to get 10%off. he then went on to descibed all customers as cretins crawling out of the woodwork coming to get the 10% off. other staff members were there and agreed with the abusive staff member. all worked in the wood yard .overweight bloke about mid fifties no hair, other staff member taller with dark hair was the main offender. Both staff members told the customer to get out of the store go to bunnings.
the public understands how disgruntled the staff must feel but dont take it out on customers, if its that bad resign.
its a slow painful death Masters ,, just close the doors.
At this moment they advertise all their merchandise at 10 to 30% off.
I went in and found it all just 10% off. The sales staff had to cop the abuse.
On the first day of their "sale" it was even busier than Bunnings. Not many people appeared to buy anything
but lots of angry people returning to their cars empty handed.
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