Spent 500 dollars on equipment that turned out to be second hand. Opened it and the motor part was broke. The staff agreed to replace it with the managers approval. I bought this item in its box the previous day. The managers said that it was not seriously damaged. It would be repaired. He recommended that I take it to be repaired because it could be weeks before they had it repaired. When I said I was not willing to bring it to be repaired. He went OK. Your going to be waiting. He was very rude. Any when I argued back he asked me to leave the store. His eyes were roaring red either over tired or something else.
Not Staff Fault
Unfortunately it's not the Masters staff that control the prices, the stock no longer belongs to Masters so they can't discount anymore. Also if Masters have a estimated closing date in December if they slashed there prices right down now they would close a lot earlier than the date set because they would have no stock to sell. People are not looking at the bigger picture. They need to start with smaller discounts to reach that end date.
The no returns or exchanges policy is not set by the staff it's completely out of there hands and I've heard them getting a lot of abuse over it.
Every time I have shopped there I have been greeted by friendly staff who love there job.
My view is if you are a great customer you'll get great service.
I have no complaints with this store, the store is well layout out, has good range of products on sale and better service. Would highly recommend giving Masters a go.
My cabinets arrived with parts missing. Ordered a stone bench top it was cut using an off cut and measurements aĺl out. Was offered compensation and withdrawn. Took 8 weeks to get a new bench top re measured and installed. Ordered a back spash it was not the colour i selected. Terrible service all the way through. [name removed] oh and emailed head office who never responded.
went to buy a mower .
wouldn't sell me one doing stock take told me to come back next day when I wanted to buy one there n then
Will be sad to see them go.
I have really enjoyed shopping at Masters in Mornington. The staff there have always been friendly and helpful unlike their Bunnings counterpart near by. Even today as the store is in close down mode I was greeted happily and asked on several occasions if I needed any assistance. I wish the staff all the best and hope their future is a lot brighter than Masters in Australia.
Staff at Cairns Masters are untrained, have no knowledge of products and have a don't care less attitude. Funny how the management do their little staff pep talks. If only they spent more time teaching staff to have customer service skills..
What a fire sale! Prices and service well below par.
No joy to be found at masters Chullora, asked a staff worker at the counter for a price check, he said ok, and proceeded to continue his conversation with a female co worker. Over minute later I said "never mind" and as proceeded to walk away came the reply "are you sure?" Please hurry up and disappear, will stick to Bunnings.
Masters Staff acknowledge ineptitude of management and associates
Several experiences confirm .
Items paid for and advised ready to pick up sold to other customers.
Advised that items ordered and paid for were never in stores .
Misinformation about processes and then blame customer for their mistakes.
Managers with bad attitude.
No comprehension of Trade Practices.
There is more but why bother.
Closing Down is the result of performance.
Ps. Just spoke with store manager and typical of inept operators he used the" well@ the end of the day" metafor to skirt any recompense due to store operations.
Big Liquidation sale?....yah right
Needed 14 light fittings for my house. Saw the 'big liquidation sale' advertised on tv. Most items were only 10% off but pricing was already inflated. Found a light fitting I liked @ $45 each after discount ($640 for 14). As they did not have 14 of them, went to bunnings. Found the same fitting for $25 each. Almost have the price. While at masters I also looked at a fridge I purchased a month ago at Harvey's for $799. Masters discounted price $1199.. I think masters will be left with a lot of stock when the doors close if their discounted price is up to 80% higher than other stores. To any body wanting a so called bargin, do your research first.
Thank you for your wonderful service Masters
Why should the staff of Masters treat you like you are special when you are only going there now, when it's too late. wanting to get something TOO cheap. You never gave them a chance, you had the other big store in your head and that was it. I shopped at Masters and I found them wonderful and very helpful every time I shopped there, and to me they were a big improvement on the other store where I always had trouble finding someone to help me out when necessary, but at Masters there was always someone handy, I never had to trail around looking f...or someone to help me, and they always bent over backwards to help me, pointed me to a better and cheaper deal. It's your loss and now it's mine because of you. I am not a friend or relative of anyone who works there , just a shopper and I do feel sad that it has come to this. What's happened to the Aussies who always gave people a go. Masters had one store and the other big store had many, GREEDY wanting all the market, just watch if the prices go up, why not, they have no competition to keep them honest. Your own fault. I personally will never shop at the other store ever again, and what's more, I have come across many rude staff members there, people who don't know the products or if they even sell them. They sell one brand of gazebo but not the same brand of walls, not much use to me. Goodbye Masters, I will miss you.
Went to buy new mower!
Went to buy new Honda mower this arvo, no staff to serve? Asked for assistance said they will come back- never did ! 15 minutes later asked another guy - will be back..... Mmmmm never came back? 10% off wow big deal anyway. Left and went to mower shop offered more than 15%
Will go and purchase tomorrow. If your hearts not in it get out..... As for discount = pathetic.
Woolworths MASTERS sale
Was expecting a closing sale and found only 10% off some items which were mainly unneeded rubbish. 10% does not even make up for the inability to return products when they are gone. Products in this store are of lesser known brands and often to pricey for their branding.
Like everyone else I got back in the car empty handed.
Please just close up, cannot even get a closing sale right.
horrible staff and store policy
i bought a lawn mower 8 months ago and i did a exchange after 2 month of using it cause its not working properly. not long ago, its not working again. so i took it back to masters and wants to get a refund. however i couldn't find the original receipt anymore, i can find the exchange receipt which shows i have purchased the lawn mower before. the worker and the manager told me they don't do exchange, only repair. i said, i got exchange before. they said whoever did it, shouldnt done it. the guy said the store policy has changed, i said when did...it change? he said i don't know. i asked him to help me to find the receipt with the card number and from bank statement. he was not helpful at all. including the manager, they all spoke to me very rude and don't care at all. i tried to call them after i went home, they were not answering the phone all day. when i went in the store, it was not busy at all to not answer the phone. the whole experience was horrible. no one in that store was trying to help at all, they just want me to go away when i spoke to they nicely. i understand masters is going to shut down soon, but this is not how a big brand should treat customers. this kind of customer experience is probably the main reason why Masters is shutting down. the company really should hire some helpful and friendly staff like Bunnings.
Will Not Provide Refunds
Returned item to Masters St Marys as it did not work as advertised explained the situation in details to staff member and manager. They claim they are in liquidation and only offer exchange not refunds. Turns out this information is incorrect and contradicts the prominent signs displayed in numetous locations throughout the store in black and yellow "all sales final -refunds only in accordance with Australian Consumer Law" the product is incorrectly described and in the reverse side even says "Testing is Advisable "
Masters Return policy...
Poor service, lack of staff assistance
5/9/16 around 12.30 pm Masters Chullora Store, looked around for a staff. There were two close by asked them to help, one said he'll get someone. I waited more than five minutes, no one came. Looked around to ask someone else, went near the exit door asked to speak to someone about a safe, she yelled out to the counter to announce someone to customer. Waited again more than five minutes. Then went to took section three staff talking to each other, told them I have been waiting more than 10 minutes to get some assistance with the safes. He said he was sorry on his break and started to serve someone. I just walked off, could not be bothered to ask or buy anything from there.
What fire sale ???????
Went with my truck/trailer and a wallet full of cash expecting bargains every where, well guess what ? max of 10% off normal price someone obviously forgot to ignite the fire. Left with wallet intact as purchased nothing. Maybe as door closing some bargains may become available.
staff abusing customer
NERANG STORE monday today at 4.00 pm staff member in the wood yard told a customer he was a cretin , a leach , a low life, for coming to the masters sale to get 10%off. he then went on to descibed all customers as cretins crawling out of the woodwork coming to get the 10% off. other staff members were there and agreed with the abusive staff member. all worked in the wood yard .overweight bloke about mid fifties no hair, other staff member taller with dark hair was the main offender. Both staff members told the customer to get out of the store go to bunnings.
the public understands how disgruntled the staff must feel but dont take it out on customers, if its that bad resign.
its a slow painful death Masters ,, just close the doors.
At this moment they advertise all their merchandise at 10 to 30% off.
I went in and found it all just 10% off. The sales staff had to cop the abuse.
On the first day of their "sale" it was even busier than Bunnings. Not many people appeared to buy anything
but lots of angry people returning to their cars empty handed.
No refund or exchange
Would not let me return tractor cover only bought day before staff rude on refund counter no wonder these stores are closing down we were not told no refunds we would not have bought item
Went to buy shed was advertised on display 20 percent off. Inside store only 10 percent. Had to argue with manager to get 20 p/c then told she was doing me a favour and had a bad attitude. I am currently building a new house and have chosen to get all materials from Masters to help keep people in employment. I even chose Valspar paint over Dulux and it was not as good as Dulux. I feel like a bloody fool. Should have stuck with the Bunnies.
It's a wonder why Masters lasted this long
After hearing the news that Masters will be closing in December, I ask myself why this didn't happen before now. Yes, I've been a customer of theirs, off and on, over the past couple of years, but only on a necessity basis. They have a limited variety of hardware items available, and what they do have I've often found to be a little more expensive when compared to competitors like Bunnings and Mitre 10. Why haven't I followed up on their price-beat offering? To be frank, I couldn't be bothered. It's hard enough trying to get someone to serve yo...u let alone go to the hassle of comparing prices. I did try once though ... when my wife was after a new Dyson vacuum cleaner. Harvey Norman had a model $120 cheaper than the same one in stock at Masters. After a half hour of jumping through hoops and getting pricing checked online, etc. I gave up and bought the cleaner at HN just down the road. Master's pricing policy has often made me laugh though. You'll find an item that comes in (say) multiple sizes and/or colours, and the smaller one will often be dearer than the larger one, or one colour will be dearer than the other. I did make mention of this, online, to the store manager at their Rouse Hill store earlier this year when I was shopping for an automatic pool cleaner. My complaint was acknowledged (receipt wise), but they failed to follow through. In summary, Masters have only got themselves to blame; poor service, poor product range, crazy pricing policy. Goodbye Masters, don't forget to turn the lights out when you've finished.
Fake Masters sale!
I found a drawer safe (code number 5901) that was listed as on sale and heavily reduced at several Melbourne stores. It was priced at $29.70, down from around $139, what a bargain! Early on the first day of the sale I tried several stores that had them listed at that price, surprise surprise, no stock! I asked one of the stores if they could tell me which stores had stock and they found two stores with around 20 in stock. After travelling 50K to one of the stores I was told that they were only reduced by 10% and priced at $129. What do you thin...k? To me this is a con, the low price is only where no stock exists and where there is stock, the sale price is not worth the trip. Woolworths, this is going to come back to bite you! Nobody really believed that the Masters sale was going to be genuine after the same thing was done at the Dick Smith stores. Doing it again will end up with people boycotting your other stores. In worked at Woolworths many years ago and had some loyalty to the company but not any more. I supported Safeway and Woolworths in preference to Coles but from now on, my first stop for groceries will be Coles. Apologies for giving Masters a one star rating, The web site would not accept zero stars!
Twelve months ago I wanted to buy some large Finlay & Smith lidded laundry baskets I saw online but there were none online or it seemed, any store. Store manager found one in Mt Gambier and bought it up for me to buy. After several trips to the store since this time, (one was a large flooring purchase,) I always check for these baskets, but no luck. Today I went to followup on an item, and they had a shop full of the Finaly and Smith baskets I had been chasing. So I bought another three. Stock in storage/laundry area was the best that I have ...ever seen. For a business that is shutting down I found this a bit odd. Staff at the store were as usual, exceptionally helpful. I have always had exceptional customer service from the Adelaide Airport Team. Best wishes to them.
Service is poor, none off the staff care
I bought laminated flooring, went to the Rutherford store to pick the order up and no one came to serve me, I waited 30mins and then drove out.
Went back the next day to cancel my order but the shop assistant said they will deliver the flooring for free the delivery date being Monday 22/08/2016 and that is today and it is 4:10pm now and they still haven't arrived. I will be making a point of getting what ever I need at Bunnings first, at bunnies service comes first.
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