Sad To See The Store Close
Brought a washing machine , cheap price and a nice size for my little laundry. Very impressed with there products , i was sad to see the store close though hope another homewares store opens up around the area
All good things come to an end
The staff are helpful and lovely. Masters will be missed. I like the music they play instore also. Better than the opposition.
Read sale advertising but interpret to advantage
Example: Masters closing down sale everything 30 to 60% off plus for the next 2 days get an extra 10% off of your total purchase at the checkout, pretty clear that doesn't make it 40 to 70% off everything but as usual a minority read the ad then have there own interpretation. Always a pleasure shopping at Masters good luck to all staff for the future.
Not Staff Fault
Unfortunately it's not the Masters staff that control the prices, the stock no longer belongs to Masters so they can't discount anymore. Also if Masters have a estimated closing date in December if they slashed there prices right down now they would close a lot earlier than the date set because they would have no stock to sell. People are not looking at the bigger picture. They need to start with smaller discounts to reach that end date.
The no returns or exchanges policy is not set by the staff it's completely out of there hands and I've heard them getting a lot of abuse over it.
Every time I have shopped there I have been greeted by friendly staff who love there job.
My view is if you are a great customer you'll get great service.
I have no complaints with this store, the store is well layout out, has good range of products on sale and better service. Would highly recommend giving Masters a go.
Will be sad to see them go.
I have really enjoyed shopping at Masters in Mornington. The staff there have always been friendly and helpful unlike their Bunnings counterpart near by. Even today as the store is in close down mode I was greeted happily and asked on several occasions if I needed any assistance. I wish the staff all the best and hope their future is a lot brighter than Masters in Australia.
Thank you for your wonderful service Masters
Why should the staff of Masters treat you like you are special when you are only going there now, when it's too late. wanting to get something TOO cheap. You never gave them a chance, you had the other big store in your head and that was it. I shopped at Masters and I found them wonderful and very helpful every time I shopped there, and to me they were a big improvement on the other store where I always had trouble finding someone to help me out when necessary, but at Masters there was always someone handy, I never had to trail around looking f...or someone to help me, and they always bent over backwards to help me, pointed me to a better and cheaper deal. It's your loss and now it's mine because of you. I am not a friend or relative of anyone who works there , just a shopper and I do feel sad that it has come to this. What's happened to the Aussies who always gave people a go. Masters had one store and the other big store had many, GREEDY wanting all the market, just watch if the prices go up, why not, they have no competition to keep them honest. Your own fault. I personally will never shop at the other store ever again, and what's more, I have come across many rude staff members there, people who don't know the products or if they even sell them. They sell one brand of gazebo but not the same brand of walls, not much use to me. Goodbye Masters, I will miss you.
Twelve months ago I wanted to buy some large Finlay & Smith lidded laundry baskets I saw online but there were none online or it seemed, any store. Store manager found one in Mt Gambier and bought it up for me to buy. After several trips to the store since this time, (one was a large flooring purchase,) I always check for these baskets, but no luck. Today I went to followup on an item, and they had a shop full of the Finaly and Smith baskets I had been chasing. So I bought another three. Stock in storage/laundry area was the best that I have ...ever seen. For a business that is shutting down I found this a bit odd. Staff at the store were as usual, exceptionally helpful. I have always had exceptional customer service from the Adelaide Airport Team. Best wishes to them.
My local store is superb
As the title says ... my local is superb... amazing, fantastic, extremely well run and the prices??? Way below Bunnings. I for the life of me, cannot understand why they are not doing well (Masters that is). The store is Richlands, in Qld, even though I have 2 Bunnings within 10 minutes of my house, I will gladly, drive 30 minutes to Richlands to go to this store. I think the general manager of woolworths should visit the store in Richlands and find out what this one is doing right and then copy it to the rest of the stores. I just think the st...aff are better at this store and they also stock stuff that works. I bought some cockroach killer there today that I can't get anywhere else and guess what??? The staff knew where it was on the shelf. You can't get that at Bunnings.
Thank you to Jodie from Masters Ballarat for fast, efficient, friendly service with recent change over of faulty washing machine. Thanks also to Ben for giving of his time in choice of new machine. Jodie, it was a refreshing change to have somebody actually follow through.
Can't fault their customer service...
I'd just placed a "Click and Collect" order with Masters for a Bosch washing machine (best price I could find - The Good Guys not willing to price match) when I found this site....and got very worried. Even though an email came through acknowledging my order, it bothered me that my efforts to track it on Master's site were met with the message that I hadn't placed any orders. It was Saturday evening so I rattled off an email to Customer Services, to ask for confirmation that my order had been received and to check how long I would have to wai...t for the order to be delivered to the nominated store. This morning I received a call from an affable lady from Masters Customer Services department who checked I wanted to go ahead with the purchase before confirming my order was being processed and that the store would email and text me to let me know that it was ready for collection, which was likely to be in the next two days. Two hours later, I received an email advising me that the washing machine was in the store and ready for collection. I checked the store's opening times and, finding they were open until 9pm, drove over to pick up the washing machine this evening, arriving at 7.50. I was surprised to find a number of staff looking like they were getting ready to finish work, bringing in trolleys and saying goodnight to colleagues. A member of staff at the "Click and Collect" desk told me that the store was closing at 8pm but assured me cheerfully that I'd made it in time and asked a young, male member of staff to locate my order for me in their warehouse/storeroom. After a 10-minute wait he returned to the desk and explained apologetically that he'd found my order but that members of staff qualified to operate equipment needed to retrieve it had left for the day. He asked me if I could return tomorrow and he would ensure the washing machine would be ready for me to collect. At this, an older male member of staff who had been about to leave offered (readily) to see what he could do to help and his younger colleague asked if I minded waiting another 5 minutes, as it looked like he would be able to retrieve my order after all. A few minutes later, both men returned with the washing machine, the younger staff member apologising for the delay and thanking me for my patience, before helping me to load the machine into my car. A great customer service experience from start to finish - I'm sorry for other customers who have not been so luckily but I have no complaints.
Online orders from Masters
Experience of interaction with staff members is variable, from good to disgusting. I often order items online and collect them if I know they are on the shelf. On one occasion, a staff member started giving a spiel of the 300 orders they have and give the impression that a one day notice is not sufficient. I offered to collect the items of the shelf by myself and that she could just check the items out. A colleague walked with me to the shelf and collected the items and apologised for the colleague's behaviour.
Items comparable to bunnings, but forget the service (Box Hill Branch)
Masters is great if you know what you need and can grab what you want and get out. Have found brands and items comparable to bunnings eg Bosch sold at both. Have spent last year renovating my house, and generally choose masters over its main competitor due to the fact that there are usually less people and masters have an online click and collect order system.
That being said service at masters is poor. Usually head there on weekends of after work. Even though there seem to be more staff than shoppers, on the off chance you need assistance,...the workers make it seem like you are greatly inconveniencing them by speaking to them. They recently shut down the timberyard before 9pm (due to apparent thefts). When I asked for them to open it up so I could grab some cement (which the door lady said was fine as the whole store is supposed to be open) they took 10 minutes to find someone who had the keys. The older chubby bloke who had them gave me a look like I had asked him for one of his kidneys. Unfortunately staff just don't seem to want to be there. My experience at masters is that there seem to be a few knowledgeable staff members at masters, but majority seem like casuals showing up for some extra pocketmoney who handball the queries to the others.
Another example of excellent service!
I'm getting to be a bit of a fanboy of Masters. I wanted a chainsaw that they had advertised but no stock anywhere in Qld, initially it was a bit of 'tough luck' but their excellent company buyers managed to track one down and are having it shipped to my local store. Will update this when I get the saw and have given it a run.
Update: I used it the other weekend to cut up a tree that was pushed over during land clearing...it cut it up without any issues, stopped and started easily. Once I give it a bigger work out I'll update again.
Excellent Customer Service
Excellent customer service from staff who actually do know what they are talking about. All staff I've encountered have been friendly, smiling, knowledgeable and out if their way helpful. Thank you Masters. Your competition just lost a customer.
Questions & Answers
Does anyone know what brand toilets Masters sold. I have a hairline crack in my cistern and am wanting to buy a replacement. Thanks Gail
Has anybody tried to assemble one of the kitchens ? The detail on the drawings is terrible . trying to assemble rawer & have no idea how to do it. No video tutorial available & scared I will damage the drawer trying to prise out a fitting to attach to front board . I will never buy the Profile range again
Why am I receiving this email?
Please delete my email ,
how do you get onto the big boss at their h/q? It is hard to contact anyone
Sorry didn't....spoke to telephone receptionist and asked for directions to complain...explained my problem....she then spoke with manager and arranged for replacement blade from stock on floor.... extremely bad product because of lack of parts ...I had been in touch on 2 previous occasions and told that they would ring back...which didn't happen...xtremly bad customer service
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