AdelaideAirport best Hardware store in Adelaide
Since the Adelaide Airport store opened I use it all the time. It is halfway to Bunnings. The customer service is excellent, Staff come to you to see if you need help, you don,t have to look for them , and the product knowledge is very good. One thing I bought there was an Induction Cooktop. The staff member knew more about them than some of the discount electrical stores
Was looking at buying a BBQ and was given great info and service by Mike from the BBQ area. Thanks
Wagga Store - Best customer service!
I just want to commend all the staff who were in the appliance section especially Scott (from Scotland), and the three other staff members manning the customer info point that day (6th Jan). From returning my initial call to check stock, to sorting out the delivery.
And today, I believe Tracey from despatch (Wagga store) ensured the dryer was delivered on time and that we could get home to meet the delivery truck.
The delivery guys were also kind and patient and carefully installed our new dryer and took away our broken one.
The singular best customer service I have ever experienced since I moved to Wagga. I believe that these lovely people need to be acknowledged. So thank you!
Impressed and purchased with confidence!
I purchased a Dyson vacuum cleaner from Masters...3 weeks later I noticed that the price of the vacuum cleaner dropped by $50...I walked into Masters Richlands and they gave me $50 for the difference just like that under their 30 days price protection guarantee! Other than that, I had a look around the shop and found most things that I am looking to buy and prices seem good. Regardless of the prices, I know that if I buy something there and I see if for cheaper than I can go back to them and get the difference!
service with a smile and knowledge
I recently shopped at Masters in Landsdale after doing the usual run around, I was pleasantly surprised at the extent of the assistance offered by Mike who was knowledgeable, friendly and so helpful.
Kitchen Appliances and Kitchen Expert personnel at Master Richlands are Truly Excellent
Five star service from Stephen, Amber and Jeff got my kitchen appliances at the most competitive price in Australia. (Harvey Norman said it was 10 percent below their cost price and could not deliver within three weeks.) The Masters team got the appliances in three days at the quoted price. .... phoned ahead and the appliances were waiting in the delivery dock. Now it takes a storewide team effort to make this sort of magic happen :)
Unlike Bunnings, the Masters service staff do not duck for cover when they see a customer approaching and the ...
Everything in stock and well laid out
I am very surprised by some of the negative comments about Masters as I find the Hawthorn East (Melbourne) store to be conveniently located and price competitive with Bunnings and other hardware retailers such as Mire 10.
There is a good amount of parking underneath, in comparison to some Bunnings stores such as Port Melbourne where one's car must bake in the sun.
I shopped for garden, laundry and electrical items. They had everything I wanted at Masters and as far as I could ascertain it was no more expensive than at Bunnings.
For a ...Monday the store was quite busy but I have seen it busier on weekends, which is natural. There are reasonably sized trollies and an excellent large 'bulky goods lift' that makes it easier to carry things down to a car.
surprised with all the negative comments on the reviews. My husband and I have only experienced excellent service and a willing to help from all the staff at the Sunbury (Vic) store. Steve particularly is very helpful spending time with us to choose between products.We always go to Masters first.
So very helpful
My sister and I went recently to the Northmead store and could not have been happier or more impressed with the service and the store layout. My sister had had a recent foot op and was on crutches. I saw a motorised scooter and asked the staff if it was available for customers to use. Yes it was, signed for it, was shown how to use it and the use of it was free. My sister loved it and was able to move around the store easily. I specifically wanted a 3 step lightweight ladder. None on the display. Asked a staff member about it. He checked, found...there were some in stock and went to the trouble of locating the pallet load with another staff member and I had my ladder. He went over and above in an effort to find me the item I wanted. We bought more items and we're assisted with getting them to and loaded into our car. We went back a few days later to buy a 4 step lightweight platform ladder for my sister, plus plants and found the staff to be as helpful as on our first visit. Have never had such good service from their competitors. Masters will be our first choice of mega hardware stores in the future. Great experience on both occasions. Thank you Masters staff.
Recently we purchased a kitchen pack at Masters and the staff were very helpful. They showed us different products available that suit our budget. I love the fact that they carry wide ranged of products for us to choose anything you need for your kitchen, good quality products and a very reasonable price. I would highly recommend. Staff are friendly, and its clean, good set up.Love the toilet too lol. Highly recommend.
The service I have received has always been exceptional. We have been doing some work on the house and they have always helped me with the correct product.
Happy with my masters kitchen
We purchased a new masters kitchen. Cupboard were shaker style and got a butcher block laminate benchtop. I had our builders install it and it looks really good. The cupboards are easy to wipe down. I looked at Bunnings which is quite a bit cheaper but the quality is much lower. We went with the premium masters kitchen product which has carcasses made in Australia and doors made in UK.
Great Customer Service
Attended the Coffs Habour store and was served at by Karen in kitchen. Excellent service, knowledge and ended up spending money on a new kitchen plus a load on other products for the house.
Excellent layout. Friendly and helpful staff! A million times better than Bunnings!
I can't praise Masters enough. Nicely laid out, big aisles and bright. Also provides cooling for their customers and staff unlike Bunnings which is yuk on a hot day. A great range of home products that other hardware stores don't have. Staff brilliant. Prices better too. My kids think their car trolleys are the best too! Unfortunately for Masters Bunnings must have some contracts with particular brands but in time Masters hopefully will be able to work on swaying those companies over. In a few years I can see that if Masters continue with their excellent product range and customer service it will be the preferred hardware option for most. I certainly won't be getting my hardware any where else unless I'm real stuck. Go Masters!
Excellence of Masters Home Improvement
Despite all that is currently happening towards Master Home Improvement. I personally believe when the first store opened up in Sydney it attracted the general public. Being a regular customer myself, Masters Home Improvement provides the best experience in a Hardware and Home Improvement sore. It is well planned and structured - bright open space and easy to find your way around. The employees are great on floor and behind the counter and will direct you to what you need regardless of their department.
It will be a shame if Masters Home Im...provement is sold as it not only applies competition towards Bunnings but sets off the lowest prices by both hardwares in this case. Having two major hardware stores provides a more reliable and offers a large variety of resources and equipment. Masters gives us a clear understanding of the aesthetically pleasing equipment and showrooms in store. The Masters store in Chullora being renovated on a regular basis shows a new look in store and will give us ( customers ) a more range of merchandising and better experience to experience. Overall, Masters Home Improvement ( as previously mentioned ) is a great Hardware and Home Improvement to find the right products on range. Their is always a positive vibe throughout the store ( any store throughout sydney and across Australia ) and believe me you will never walk away unsatisfied with the right judgement taken into consideration.
Great shop good service
The store was clean, good options, staff knows their products, offers good advice and very pleasant. We will definitely go here first.
Masters is Amazing
Such a fantastic experience shopping at my local masters store. I walk in, was greeted immediately, shown directly to the product I wanted, and bought it cheaper then it was at Bunnings. Store was well lit, products were nearly on the shelf and the whole store had a positive vibe. Well done Masters, 5 stars.
Great service - recommended!
I usually shop at the Bunnings in Keysborough but I thought i'd check out the Masters opposite as I wanted to see what was on offer. I went to look at carpets after seeing a sign for free installation and a team member actually climbed down off a ladder as soon as he saw me to ask if I needed help. The boy James was very friendly and genuine and had a lot of knowledge in the area. He wouldn't leave my side and was happy to answer any questions I had. He even walked me to ceiling fans and spent some time explaining the differences between the models. I was surprised at the service I was given as I've never recived this from Bunnings. Keep this up Masters and I will be back
Its great because staff excellent and so friendly
I would hate it to close understand it's losing money but staff are curiosity and know there store and so bright and open ,there competition store is dull looking ,love masters
I haven't had anything but good experiences at masters! There are staff available!! They are friendly and greet you. Admittedly this isn't that important but at some other hardware stores even finding a sales person is nigh on impossible. I love shopping here and have found the staff amazing. Prices are right band they have good stock from what i've found. Also good for Bunnings (where I also shop) to have a major competitor.
Purchase of barbecue
I purchased a barbecue at the Northmead store today. I intended getting it plus stand to the car myself. After getting expert advice from a Steve on selection he took both items down to the car and helped stack them in. .Was not expecting this so very happy with the experience.
Could not have been happier.
I have been to masters Box Hill many times and have never had anything but a great experience and felt I should highlight an example. Went to the garden department and was greeted by the staff who all said hello and asked it I was alright. wandered up the back and dealt with a young man named Louis who was absolutely fantastic with his knowledge. I wanted to clean up my backyard and do some Diy with fence screenings and hanging gardens and his suggestions were extremely practical and cost effective. at the end he even took my goodies to my care without me having to ask.
Could not have hoped for more, and will continue to shop there, I also shop at Bunnings.
Better than Bunnings
Just visited my first Masters warehouse in Northmead and was very very impressed with the the modern clean layout and the presentation, it is definitely a step up from the other well known big box warehouse, I see Masters are gaining fast in the latest Roy Morgan customer satisfaction surveys which great news. The hardware market needs good competition like Masters to keep prices low and improve the breed.
This is my second home!
New Masters at Bundall Qld is excellent. Staff are so friendly and helpful. They go out of their way to help you with choosing the price products, advise, savings, etc. I'm renovating 5 bedroom house and most of bought most of my stuff from the store. Great opening hours. They are far more friendlier than Bunnings. Thank you for opening the new store at Bundall. Thank you Brady, Ricky, Jason, Angela, Dragon and other staff members that help me. And most the staff member greet me by name when I walk in :-)
Awesome people and products
Masters is a really good home improvement shop. Our local Masters is always helpful and have a big selection. Open late.
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